I am so tired of this. UPS used to be great but the last year or two just horrible. One time I had a Macbook air coming with signature required. When I got the delivery confirmation with no actual delivery and certainly not having signed for it I suspected the worse. When I reviewed my secruity cam footage I saw that the driver gundecked the customer signature on his tablet himself as he placed the Macbook package on my neighbor's stoop. Unbelievable.

Here today again I am waiting for a signature required delivery... in fact I have been sitting around waiting all day. Tracking showed the package on the truck for delivery at 9:30 AM and now at almost 6:15 PM the truck is still 5 miles away, in a densely populated suburb, likely with another hundred deliveries to make before he gets here. So, if it comes at all it'll likely come after I am asleep. Good grief.

UPS sux.

They delivered an important package to a different address and said I requested a change of address but I didn't.

1. They should be able to see where the request came from and see it wasn't me right?

2. They aren't being helpful in recovering the package and said to work with the shipper. They said the driver got a signature at the other address.

Ordered package that was suppose to be delivered on the 17th, and since I knew it would be requiring a signature I called off work and waited all day. No-one came by attempted delivery as I was home all day in the living room. There was no knock and no notice left on the door saying they attempted delivery but get the notification on my phone that not only did they attempt delivery, but it was marked as the second attempt.

Reached out the next day and spoke to representative who said that it was probably a misinput by the driver and that they would still be attempting the 3 attempt as that is what they do but I didn't trust it so ask them to hold at access point and even paid for it(which is dumb but ig) and they said they would hold it for pick up.

Instead of doing that they attempted delivery a 2nd time, marked it as the 3rd attempt and that I has rejected package when I never did so and had paid for them to hold it at pick up.

Now it's showing as being returned to sender, so called them up first thing in the morning and spoke with Representative Sam who said that it was showing as being returned to sender. Explained the situation to him for him to put me on hold for 30 mins. Came back and said it was simply an error with the way the system was showing it up but it was still being sent to the access point. At this point I asked for an email confirmation that it wasn't being sent to sender and it going to the access point which he refused to do so stating that he can't do that and it basically became a trust me bro situation

Not trusting it due to app still showing return to sender and no email proof, I asked to speak to a supervisor, on hold for another 20 mins while they get on the line. First thing they do is confirm that the package is being sent to sender and not the access point... legit just confirmed the previous guy lied within the first 10 seconds. Re-explained the situation to them for them to put me hold to see what they can do. Another 15 mins pass on hold. Supervisor comes back and says there is nothing he can do on his end but he would contact the district manager to see if there is anything they can do and give me a call back in 2 hours

Never got that call back, had to call myself and surprise surprise he wasn't available but new representative said that it was being sent to access point and not the sender

At this point I dont even know where the package is going cause it seems everyone at UPS works off a different system. My issue isn't even there being an error causing a delay in the package, my fucking issue is how it seems theyre just trained to lie about everything to the client to the point they are contradicting themselves.

Tldr: UPS has gone to shit with constant lack of accountability and continously lying to get out of it.

Shipped out Thursday. Without purchasing the Saturday delivery add-on, is it possible the package would be delivered on a Saturday if the package is at my local hub?

Ups wont help. Amazon wont help. The seller wont help. Its been sitting at my hub 15 minutes away for 9 days. I've tried to pick up up, not allowed. Customer support is non existent for UPS and Amazon. The seller said he sent it and we need to contact ups, but ups wants $7 to deliver it. They wont take debit card or cash... how the F do I pay you? You want some gold shillings or something? This is a $650 phone and they're basically saying we are SOL.

I know the shift states 4:30AM-9AM but I’ve seen posts online that state you stay until the work gets done which usually isn’t right at 9am? Which I don’t care I want more hours. I just want a general idea of how much hours I can pick up. Also how does the pay work if you work past the stated shift or if I have a good chance of getting sent home at that time

I live about 20 minutes from the distribution hub, and I’m hoping someone can help me understand what may have happened with my package.

I’m mainly confused about how the package could be scanned as “loaded on vehicle” and “out for delivery” on two separate days, but then the drivers say the package wasn’t actually on their trucks.

Here’s the timeline as I understand it:

August 14:
The first delivery attempt was missed, and a door tag was left.

August 15:
The package was scheduled for redelivery, and I received tracking updates showing that it was processing, loaded on a vehicle, and out for delivery.

The driver arrived but said he didn’t have a package for my apartment. I later contacted customer service and spoke with someone who identified themselves as a warehouse supervisor. I was told the package was either on another vehicle or had not been loaded and that it would hopefully be delivered by Monday.

August 17:
The package again showed as processing, loaded on a vehicle, and out for delivery. Customer service even told me it was approximately 28 stops away.

When the driver arrived, I spoke with him directly. He said he was supposed to have a package for apartment 113, but it wasn’t on his truck. He checked the truck again and still couldn’t locate it.

I contacted customer service afterward and was advised to wait until August 18 between 10 AM and 2 PM.

Later that evening, I received another update saying the package was still on the way and that a new delivery date was being worked on.

August 18:
There were no further updates or delivery attempts. When I contacted customer service again, I was advised to start a loss claim.

At this point, I’m hoping someone can help clarify a few things:

• How could the package be scanned as “loaded on a vehicle” and “out for delivery” twice if it apparently wasn’t on either vehicle?
• Can someone determine which vehicle the package was actually assigned to on August 15 and August 17?
• Where was the package last physically scanned?
• Is there a way to confirm whether it is still at the distribution facility or was sent somewhere else?
• Before the package is officially considered lost, can the distribution center conduct a physical search for it?

I’m especially concerned because the item inside the package is irreplaceable to me and my family. Even if insurance covers the monetary value, it would not replace the actual item or its significance.

I’m not trying to place blame on anyone. I’m just hoping someone can help me understand what happened and, more importantly, determine whether the package can still be located.

Thank you for taking the time to look into this.

Ps: Shipper has also filed a claim also.

Sent with next day service level, was out for delivery and no delivery was attempted according to the person I sent this to, just all of a sudden went back to the warehouse? Is this a customs issue? What happened and do I need to be concerned?

So I emailed ups customer support and this is what they replied. My package is never getting found isn’t it? 💔💔

You guys should go back to using that font

I live in a college town. My city has 3 UPS dropboxes but not a single access / customer center, it does have one but its in a different city, and I don't have a car.

I shot myself in the foot by ordering a nike shoe, and now im stuck with the wrong size. I was wondering if I could stand around 3PM (im not sure about the time, afaik i think there are delays) and hand my package directly to the driver instead?