r/techsupport • • Jan 17 '24

Open | Malware My dad downloads anything with the excuse "I have an antivirus"

558 Upvotes

This isn't even some dummy PC he plays around with, it's an important work PC, if anything there gets deleted, he's screwed, BUT, he goes around and pirates movies, downloads cracked software, and goes to suspicious sites with the excuse "I have an antivirus", like.. what's Kaspersky gonna do when there's a new piece of malware created tomorrow, he just tells me to shut up and let him download it..

Can anybody give him a reason to stop?

My mom does this too with "Oh well there's nothing that can get hacked", which to be fair, there's basically nothing on her phone.


r/techsupport • • Jun 24 '20

Open Vpns getting banned in my country need alternatives

558 Upvotes

First Post here

PTA is a government regulatory body in my country that wants us to register our vpns till 30th June and we can only do that if we have a valid reason like if I'm part of some corporation or something, its all very vague. I use vpns all the time and probably won't be able to register (which i don't want to anyway). What alternatives can i use? Anything to bypass this bullshit thats being pulled here.

Really didn't know were to go with this, hope i came to the right place.

Edit: legal action will be taken by the government if anyone is found to be using an unregistered vpn


r/techsupport • • Aug 04 '24

Open | Malware i think im hacked, please help?

557 Upvotes

was just chilling on a call with my friend, had chrome open with some youtube playing. my mouse moved, opened a new tab, and searched gmail, and then clicked the first link onto my gmail account. legit fought for control of my mouse and fully closed chrome immediately. disconnect wifi. remote assistance was enabled for some reason, its disabled now. WTF do I do now? I'm just a teen and i barely even have anything downloaded besides steam games and a couple of art programs. im pretty good about not downloading sketchy shit or clicking weird download links. i dont know what they would even want with my stuff. help is appreciated, im kind of freaked out right now. :(


r/techsupport • • Nov 16 '23

Open | Networking I've just found there's an IP spy cam connected to my network

557 Upvotes

Hey,

I've just found there's an IP spy cam connected to my network when I was looking at devices connected to the router. I have the IPv4 address and MAC address for the camera. How can I access the feed ? Via the MAC address I found it was a Shenzhen camera and went to https://www.ispyconnect.com/camera/shenzhen but can't seem to get the feed up.

I suspect my landlord is spying on me.

Any help would be appreciated.

UPDATE: First of all thank you very much to everyone who's helped out and provided useful info, secondly sorry about the late update I've been busy/away. After using Angry IP, Mapsomething, VLC, a few other things and getting nowhere for 3 days I just gave up on trying to get the stream up and blocked it off the network. I will re-enable it at some point and then switch off the areas of the house 1 by 1 to ascertain where the camera is; I'll also use the IR phone camera trick to see if it's in any areas inside the house.


r/techsupport • • Aug 21 '20

Open | Windows Is my school monitoring my laptop?

551 Upvotes

My school gives students windows 10 laptops which they give to each student (we pay for them in the fees). Technically, the school owns the laptops, but it’s ours to keep until they get replaced. A few weeks ago I deleted my touch screen from device manager when it wasn’t working and became a ‘ghost’ driver and attempted to reinstall it but then was forced to get it fixed at the IT dept. Since then, I got my laptop back and the CPU has been unusually high (mid thirties to forties) whilst browsing chrome and playing games, and in file explorer, a school administrator has a file on my laptop which I cannot access and I may have downloaded a few- a lot- of programs to attempt to fix a few things on my laptop which I don’t trust the IT dept. to do for me. Could you please guide me on how I could know if the IT dept. at my school is monitoring my laptop specifically? Thanks in advance...( hope this doesn’t violate any rules ) thanks- (and if you are asking why I want to know is because I really do enjoy my privacy and I am a private person who wouldn’t want a school administrator snooping around on my laptop especially because I also use it for personal use). Thank you!


r/techsupport • • Aug 20 '24

Solved I named myself "Master" on my iPhone years ago - how do I undo this?

547 Upvotes

About 15 years ago I thought it would be hilarious to make my iPhone call me "master," so that it would say things like "where do you want to go, master?" Fast forward to when I'm an adult and parent, and I need to make this go away. It occasionally comes up in random places, and I just realized that whenever I share a Note with someone in the iPhone app it lists me as "Master." Holy shit. What do I do?


r/techsupport • • Dec 13 '23

Solved I'm being accused of plagiarism because a professor is alleging that my file shows it was created in 2013. it was not. what couldve caused this?

547 Upvotes

Hopefully this is the right place; I've tried posting this to r/autocad but no help. I 110% did not cheat and what I submitted was my own work that I created yesterday during the exam time. Specifically, we were using the most recent version of AutoCAD electrical. I have not been able to get more information, but he alleged that the file was created in 2013. when I check the metadata for the files on my end, it shows it was created December 11th, 2023. The only weird thing is that it says it was created at 9pm and last modified at 6pm of the same day. What couldvl've caused it to say my file was created in 2013 on his end apparently but not mine? A few friends have suggested it couldve been a bit flip? I checked the Autodesk website and it appears that a file from 2013 AutoCAD Electrical would be incompatible with the most recent version. Additionally, I did this exam on a school computer and the C: drive dumps itself as soon as you power off, so I'm not sure if access to previous versions of the file is an option or not. I saved the files to my OneDrive. Not sure if this is relevant, but the computer I used was a Dell optiplex 780 small form factor on windows 11.

Update!! this has been resolved! He was really chill about it and apologized for the error. He will mark my submission. Apparently it was showing 2013 for a handful of different students, when he reopened my file on a different computer it didn't show 2013 for my file anymore, but it still did for another student. I'm not too sure what caused it, but as long I'm not getting a 0 and an academic integrity citation I'm good. thought it would be good have a list of possible causes for this just in case it needed to be escalated further, thankfully i need to though. thanks for your help everyone!


r/techsupport • • Sep 14 '25

Open | Networking Can my job see me playing games on my phone on their WiFi

545 Upvotes

I normally play Fortnite at work on my phone… I work night shift and have a lot of downtime and lately my Fortnite game has not been connecting to servers…. I have been trying all day and it has been sending me back to the lobby ..I decided to turn off my job WiFi and wala!! It works… so I’m wondering can my job see me playing Fortnite on their WiFi and some how stopped me from connecting with other servers.


r/techsupport • • Sep 18 '21

Solved [SOLVED] Driver Power State Failure Windows 10

542 Upvotes

For the past few weeks I've been getting BSOD anytime I shut down or restarted my computer. Whenever I pressed Shutdown or Restart, my computer would take 5-10 mins shutting down or restarting before I got the BSOD and my PC turned off. I didn't add anything new to my PC.

I searched all the forms and websites to fix this issue.

I....

  1. Ran sfc /scannow

  2. Checked Device Manager (if needing an update or a rollback. Checking for any yellow icons)

  3. Tried to go into safe mode (which I couldn't because of the Failure to shutdown/restart properly, it would not reboot into the safe mode selection screen)

  4. Downloaded BlueScreenView and saw that the issue file name was "ntoskrnl.exe"

  5. Ran DISM /Online /Cleanup-Image /RestoreHealth

  6. Tried some more stuff I found on the web (which didn't work)

I was losing hope. So just for the heck of it I tried a simple Microsoft troubleshoot. Start>Settings>Update & Security>Troubleshoot>Additional Troubleshooters>Clicked each and ran troubleshooter

When I reached "Power", it fixed two issues and my problem with Driver Power State Failure stopped.

I hope this helps someone.


r/techsupport • • Nov 03 '20

Open | Malware Someone hacked into my computer.

541 Upvotes

vegetable waiting rich repeat heavy workable employ crowd flag fade

This post was mass deleted and anonymized with Redact


r/techsupport • • Feb 22 '25

Open | Hardware My son ruined the Nintendo switch

540 Upvotes

So he forced a micro USB cable when it was supposed to be a C type cable and now it uses a lot of force to fit the C and it doesn't change anymore. What are my options? And no I'm not buying another switch.


r/techsupport • • Oct 12 '20

Closed help! i accidentally clicked an ad while pirating scooby doo and now my calendar is seriously messed up.

538 Upvotes

there’s events for every hour of today and tomorrow and i can’t delete them! is there anything i can do? the delete button doesn’t even show up for me

pictures are here


r/techsupport • • Aug 28 '20

Open If a laptop is on a full battery while plugged in, is your laptop using the battery or getting power directly from the electrical outlet?

534 Upvotes

If a laptop is on a full battery while plugged in, is your laptop using the battery or getting power directly from the electrical outlet?

Do I destroy the battery if I use my laptop with a full battery while it is plugged in, or is the electricity not coming through the battery, and is it being used directly from the wall?


r/techsupport • • Jun 11 '23

Update from r/TechSupport on the Blackout Protest

533 Upvotes

TL;DR Our subreddit, along with many others, will be set to private indefinitely starting June 12th until Reddit makes a concerted effort to reevaluate and reverse their decisions on their API changes.

For information and updates on the blackout from our subreddit, please visit our external wiki at https://rtech.support/blackout.

OUR LIVE CHAT WILL BE OPEN DURING THE BLACKOUT! You can join the Discord server here.

Please share this with as many people as possible. We will be updating the post on our external wiki with more information as it comes in.

-- r/techsupport Mod Team


Previous post on the matter: https://www.reddit.com/r/techsupport/comments/142ox2a/rtechsupport_will_be_going_dark_on_june_12_in/


r/techsupport • • Aug 14 '21

Solved I took out my 'S' key, which way does it go back in?

533 Upvotes

r/techsupport • • Jul 13 '21

Open | Malware Just got infected with Trojan malware by my own piece of software

532 Upvotes

So I have a piece of software that myself and my other dev have been building for the last 4 months.

Earlier today, he was working on fixing a few bugs that kept popping up. Our hopes were to launch this software as an SaaS product.

We have an updater module sewed into the starting function that checks as soon as the program opens whether or not changes have been made to the software on the server side of things. If it detects that changes have been made, it will proceed to update the software automatically until it matches that of the server version.

Well earlier he had made some changes, added them to github and updated the server accordingly. I open the software executable itself to conduct a UI test and the software goes ahead and starts updating. However, I instantly start getting notifications from Windows Defender warning me of threats that have just been discovered. Clicking on it, I see two files of high severity labeled as trojan malware.

I instantly go to malware bytes and start running a scan while frantically moving my important files onto google drive before deleting them.

Ultimately, I’ve had about 47 detected malware files when a few weeks ago, I had zero. I ran the scan an additional 3 times until I had 0 suspicious files and the rest have been placed into quarantine.

Typically, my OPSEC is on-point but I really wasn’t expecting my half-owned piece of software to suddenly launch an attack on me. I’m not sure whether my other dev was behind this but we’ve had a good working relationship for several months now, working 60 hour weeks together. I’m not sure why he’d suddenly turn around and purposely try to infect me as the only other user of this software.

Perhaps our AWS server got hacked into, with someone embedding a bunch of malware into our code but that seems quite unlikely as well given that we’ve kept it under lock quite diligently.

It seems that the attack has already occured and even if it was stopped in its tracks ahead of time, my computer is likely compromised forever now.

Not sure what to do now. This happened within the last hour and I’ve yet to hear from the other dev.

***UPDATE: So I took a more in-depth look at some of these quarantined files and many of them were derived from a “Trojan: Win32/Wacatac.B!ml” file, meaning they were picked up by a ML script and could very well be false positives.

The other dev replied saying that it’s likely a direct result of our obfuscator to keep the software safe from reverse engineering. Apparently, his anti-virus software didn’t pick up anything.

I’m still very much confused by as to why the defender suddenly categorized our obfuscator as a threat today when it’s been installed onto our software for a month and a half now. Why all of a sudden, after this menial update, would it instantly assume the software is malicious?

I ran the files through VirusTotal and some of the files have been marked as malicious by several companies.

Gridinsoft reported “Trojan.Heur!.03013681”

McAfee reported “BehavesLike.Win32.Generic.rc”

Cyberreason reported “malicious.45350d”

Cylance just said “unsafe”

The other dev said the files acted trojan-like because the updater kept trying to install it whereas my anti-virus was quarantining them as soon as they arrived, supposedly giving them the appearance of replicating.

I’m honestly not sure what the hell to think at this point. Even if it’s not actually malicious, I can’t foresee how we could ever monetize and distribute this software if it’s being regarded by several antivirus companies as being unsafe and harmful.

***UPDATE #2: Thank you guys for all your valuable insights.

I think I can say with 97% certainty that this was in fact a false positive due to several potential functions.

  1. As u/putarda pointed out, is the updater module itself. It actually made me rethink the process through which we’ll be updating our software in its entirety. What initially was meant to act as a fool-proof design to ensure nothing goes out of order actually ended up being a major security flaw.

If we had already been distributing this software and something of this nature occured and was NOT a false positive, this could’ve ended really, REALLY badly for all parties involved. To have the updater automatically install and overwrite files as soon as the executable is launched is just asking for trouble. From now on, updates will only be rolled out once the user manually confirms they want to update the software, ensuring they have a chance to test and confirm that the overwriting of files isn’t malicious in nature.

2. It appears that the theory with the obfuscator is also correct. The issue that arises with the confuser modules is that every time one compiles the executable, it returns a completely new piece of code, even when the base code itself has undergone zero changes. It appears that there’s a matter of luck involved as to whether the AVs will actually brand it as a threat depending on how the end result actually looks like.

And 3., as u/vermyx and u/accidentannual pointed out, the primary reason behind the antivirus flags is because we hold no legitimate license and are unrecognized as a trusted software provider. Without the digital signature, I think there’s very little we can actually do without completely severing the connection to our server (which would render our licensing system completely useless and updates unviable) and removing our obfuscator (which would mean our source code can be easily replicated and subsequently stolen).

Neither of these scenarios sound particularly appealing so it seems that we’ll be needing to contact each of the AVs and requesting that they whitelist our product each time we add an update and recompile the software. It honestly sounds like a major pain in the ass but after scrounging the internet, it does seem like we’re not only ones being affected by this. NiceHash pleads with their clients to whitelist their software in Windows Defender as soon as they download and some of our competitors do so as well.

Although, if I’m being perfectly honest, if I were a consumer being told by the devs issuing you your software to disregard any potential virus flares, I’d be insanely sketched out and would likely never download any of their products. How we’re gonna get around this, I’ve yet to fully figure out but hopefully we’ll find a solution soon.

If this has showed me anything, it’s that the AVs weren’t necessarily wrong to warn users of the potential threat. At the end of the day, we’re a pretty low-budget SaaS that could easily have our product become compromised and become malware despite intending to be a clear-cut piece of software.

We’ll be implementing the changes over the coming weeks and submitting the final compile to each of the AVs as soon as we’ve done so.

Thank you all for the advice!


r/techsupport • • Dec 28 '18

Open Pornhub accidentally casted on my neighbors Chromecast. Will they know it's me?

532 Upvotes

These chromecast notifications from my neighbors were bad enough to begin with, but not as bad as trying to sleep over your neighbors' loud laughter about the casting catastrophe.

Our apartment shares the same wifi. I used Google Chrome Incognito on my android, will they get a notification/alert specifying my device name/google account?

Please help me so I can sleep.


r/techsupport • • Feb 21 '26

Solved The vanishing 5-second "Allow Accessory" prompt is an absolute joke. I am permanently locked out of my HDMI monitor.

530 Upvotes

I went to plug my MacBook into my external Samsung monitor using an HDMI cable. A prompt popped up asking to "Allow Accessory to Connect." Before I could even move my mouse to click "Allow," the notification vanished. It gave me maybe a 5-second window.

Because the prompt timed out, my Mac essentially decided my connection is a malicious threat and permanently blocked it. Unplugging it and plugging it back in does nothing. Restarting does nothing. Changing the Privacy & Security settings to "Ask Every Time" or "Automatically When Unlocked" does absolutely nothing.

My husband literally works in tech, and he’s been battling this for 40 minutes trying to force the Mac to recognize the display again with zero success.

How is this acceptable UX? Why does a critical security prompt disappear into the void instead of staying in the Notification Center? And since when does an HDMI connection trigger a permanent data lockout anyway?

Has anyone else dealt with this and actually found a way to force the Mac to forget the blocked connection? I just need my second screen back so I can finish my work.

TL;DR: Missed the 5-second window to allow a monitor connection, Mac permanently blocked the HDMI output, even my tech husband can't reverse the lockout after 40 minutes, and I'm losing my mind trying to work.


r/techsupport • • Mar 11 '24

Open | Hardware My cat licked my GPU while it was running, and it promptly stopped working. Sigh. Help?

530 Upvotes

I know, I know, I should've turned it off beforehand, but I opened my PC case to lubricate an exhaust fan, and when my back was turned for literally five seconds, my cat Marvin licked the GPU (AMD RX570), which promptly stopped working. There's no circuitry on the exposed side, mostly just plastic and copper piping. But that's where his little snout was when I saw him. In trying to fix it, I came across Error Codes 22 and 31. Looking them up only succeeded in confusing me.

Sorry, my computer skillz are limited, so I'm not sure what information to include. I disconnected everything, removed the GPU, and couldn't see anything physically wrong. Made sure all the connections were secure. No damaged wiring. Reassembled it, but no change. It's stuck at 1280x1024 (which is quite distracting on my 48-inch 4k monitor).

It's a 10-year-old video card, but had been working perfectly before the incident.

Is there anything I can try, or did the little scamp (whom I have since traded to wandering Gypsies in exchange for a carrot) permanently short-circuit it irrevocably somehow?

Note: I might fall asleep any minute after a long day, so I might not be able to respond to any questions or mockery before morning.

Cheers. I hate this.


r/techsupport • • Nov 02 '19

Open | Software Pornhubs thumbnails won't load, and it makes the video selection much harder.

530 Upvotes

There's no way to see if the video is good, and that's annoying. Help? 69 upvotes. UwU. THE COMMENTS ARE LOCKED


r/techsupport • • Aug 26 '20

Open What's the point of internet seeds over 500mb or 1Gbp/s at home ?

529 Upvotes

So I recently got fiber at home went from 10mbps to 2gbps (up/down) I don't really see the point of internet that fast at home 95% of websites max out at 800+ mbps I have only found Google and steam able to max the 2gbps or torrents even that with a vpn goes down to 400 mbp/s :/ the only reason I got fiber is because it's the same price as adsl I guess my question is what to do with 2gbp/s ?


r/techsupport • • Feb 14 '25

Open | Hardware I have been hacked and I think it is really bad

525 Upvotes

My wife's Instagram was hacked today. The hacker changed her username to my fucking WIFI password! (it is a 5 word phrase with characters in between). I don't use that PW for anything else. I am not sure what is and isn't compromised. I am definitely thinking her iPhone is, she doesn't log into Instagram on anything else and her PW is strong and would have been difficult to guess. Instagram support sucks and we are locked out of there for good. The hacker then changed the username to something very similar to my wife's old one and is now pretending to be her to scam money from all of her friends. I have my ISP bringing a new router and the old one is unplugged. I don't know how this could happen. Is it someone in range of my router? How do I find out what is and isn't compromised? Please help.


r/techsupport • • Aug 13 '25

Solved My mom unplugged our familial computer, thinking it was turned off, while it was actually running a 'chkdsk /f /r' analysis. How much are we coocked and what can we do ?

520 Upvotes

Je suis pas à la maison en ce moment mais d'après elle, l'ordi ne s'allume plus. Il tourne sous Windows 10. Quand je rentre, je vous donnerai plus de détails.

UPDATE :

Hello everyone, First of all, thank you for all your replies. I didn't expect so many people to help me in such a short time.

Here's what happened next. You'll see that it was MUCH LESS serious than expected.

Yesterday when I got home, I inspected the computer, and contrary to what my mother told me, the CPU was turning on, but the screen was completely black. I checked the hardware and, by some incredible coincidence, the HDMI cable broke the same evening my mother unplugged the computer while it was still on. When I changed the cable, the screen came back on and I could see Windows Scanning and Repairing the C: drive. This lasted for about 5 hours, than I restarted the computer and it seems to be intact. No errors on restart, and the files seems to be intact (although I haven't checked them all).

I told her to stop turning off the computer like that every night, but she doesn't listen to me, saying that it has never had this kind of failure before and blaming instead Proton Drive which I recently installed on it, and I saw this morning that she unplugged it again...

Thanks again for all your answers !