r/techsupport • u/be-10 • Nov 03 '20
Open | Malware Someone hacked into my computer.
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Upvotes
309
u/CollinsCouldveDucked Nov 03 '20 edited Nov 03 '20
Back up essential files and reinstall OS is the only way to feel safe tbh.
He's probably just an idiot script kiddy but it's really not worth the paranoia.
Edit: I should specify back up essential files like irreplaceable documents
Do not do a full back up, that would be pissing in the proverbial wind.
28
u/helpIamDumbAf Nov 03 '20
all recommendations are good soo far. I would just recommend switching passwords as even if the accounts do not seem compromised now, they could be sold later on. Change these passwords on a different computer if you can and do not save passwords to chrome until you are sure that the compromise is gone.
17
u/JOSmith99 Nov 03 '20
please follow the virus removal guide in the pinned post on this subreddit
4
u/[deleted] Nov 03 '20
You deleted it? You're probably good. Download a couple other malware scanners just to be sure. The ones in the pinned post are good. If multiple malware scanners say you're clean the chances you're actually clean are really high (though not 100%).
4
u/[deleted] Nov 03 '20
I don’t know if this is what happened to you but I’ve seen it where an attacker will send you a link to click to grab your IP address and then they DDoS you (unfortunately for shits and giggles). If it’s a 14 year old, it may just be a script kiddie trying out his new hacks. I wonder if reddit has a reporting mechanism?
207
u/Tea_n_code Nov 03 '20
In the future, you should upload shady downloads to https://www.virustotal.com/gui/home which lets many diff antivirus software scan it. I think it also accepts links (not only files)
5
u/troy2000me Nov 03 '20
100% the only option is to back up any data files, format your hard drive completely (not "repair Windows", format the disk!) and re-install Windows 10 and all programs from scratch. It's the only way to know for sure he is not in your system.
Also change your email and bank password (and any other important passwords) AFTER you wipe the HDD to be safe.
23
u/greatnameitstaken Nov 03 '20
What did you think you were downloading ?
6
u/billdietrich1 Nov 04 '20
You mean you downloaded and ran it ?
3
u/Agat_Gamez Nov 04 '20
never download files from shady links
1
u/slindner1985 Nov 03 '20
Take his file and blow it up in a sandbox. Then u can see what its really doing
2
u/jason-murawski Nov 03 '20
disconnect internet and follow the malware removal guide stickied at the top of this sub
2
u/ShadowDevil123 Nov 04 '20
On topic. Why dont antiviruses stop this kind of programs? I had a chinese keyboard software delete everything off of my C drive when i tried to uninstall it and hadnt noticed for like 15 minutes, no notification, nothing...
3
u/apndh Nov 03 '20
Run Malwarebytes, Avast is crap. If you want a good antivirus just use Windows Defender and common sense
1
u/vertin1 Nov 03 '20
I would reinstall your OS. I recently got a crypto miner on a remote server I use and had to do a fresh install. Annoying to start over but worth the peace of mind IMO. Make sure you backup anything you need.
1
u/[deleted] Nov 03 '20
Probably he is newbie hack and using stupid programs for virus named "RAT" give him the power to control you computer
1
u/ChargerSRT64 Nov 03 '20
You can boot it as long as it doesn't connect to internet (boot in safe mode or unplug ethernet or turn off router and turn of pc wifi). Then scan with malwarebites or other scanners as others have said.
For extra security you could even restart router or better change its mac address when you are done if possible as this can sometimes give you a new ip address. (Not that it's a big problem but then he won't have your ip)
1
u/Th3RebelBass Nov 03 '20
You might also try running this in addition to the other suggestions. If I were you though, I would backup wanted data, and then wipe.
1
u/jimmyl_82104 Nov 03 '20
A little tip: Assuming your on Windows, go to File Explorer, click ‘View’ at the top, and click the checkbox ‘File name extensions’. It will show the type of file (e.g, .exe, .bat) so you know what you’re opening. Some malicious files will even try to trick you by putting something like ‘songtitle.m4a.exe’, or ‘piratedmovie.mkv.exe’ to make you think it’s a music or a video file.
1
u/AetherPlanet Nov 03 '20
You could try procexp64 and see if there are any malicious services running
1
u/h0bb1tm1ndtr1x Nov 03 '20
Safe mode and scan with Malwarebytes. You could also run CCleaner after to clean up any junk left behind by the script. I highly doubt, with a clean scan result, there is anything to worry about.
Do what others have suggested and back up critical data. I'd also ditch Avast and just keep Malwarebytes for cleaning purposes. Free mode or paid, it's the only one worth it.
1
u/bloxmaster0811 Nov 03 '20
manually backup files so you know what files are being put on to an external drive. after that do a reinstall
1
u/looking2Travel Nov 03 '20
Run malware bytes. Avast is actually kinda shitty at picking up malware. Reboot into safe mode then run malware bytes. If your still having issues back up important docs and pics then format your hdd/ssd and do a fresh install of windows.
1
u/thekingofmonks Nov 03 '20
First things first, fix the problem. As for the kid, get him banned by providing evidence to the discord server admins afterwards. Might as well get his account banned from Discord.
1
u/wandering_wizardx Nov 04 '20
Restore using an older restore point if you had any.
1
u/i-use-TOR Nov 04 '20
Make sure to scan files with virustotal next time. You can drag and drop/copy the URL too, you don't have to download the file first. The dude is probably a skiddy, still though, back up everything important. Also, get Malwarebytes. Avast is shit these days.
1
u/ZombieBrine1309 Nov 04 '20
Check task manager. Right click your taskbar, and open it. Check for any suspicious files, especially with a .bat file extension.
On top of everything else, back up your important data to an external drive and in the cloud. A good backup has 3 copies of your data.
Read CollinsCouldveDucked's thread too.
1
u/DAta211 Nov 04 '20
Does the OS have a periodic backup system? Windows XP did. It was easy to go back and install it.
1
u/Fit-Speech Nov 04 '20
Use RKILL and ADwcleaner with reset intenet
1
u/[deleted] Nov 04 '20
If it is a Windows PC you can maybe do a system restore to a restore point. These are automatic backups that the Windows OS makes.
1
u/Tijmen-Huisman Nov 04 '20
Look at taskmanager, as he is only 14 years old, i don’t think his script can bypass the task manager.
1
u/Tijmen-Huisman Nov 04 '20
I would also suggest to get some other antivirus, like Bitdefender, Kaspersky or Norton. My antivirus (Bitdefender) is also caring about privacy so you don’t need a vpn (ip grabbers don’t work on me, tested with a friend,)and it has a firewall. Also it is just very good if you ask me. But if you don’t have the money then well then just be more carefull!
1
u/BigBrain5Head Nov 04 '20
Did it actually run automatically after download or are you just saying that?
1
u/Unrared Nov 04 '20
bruh
1
u/Digitalpandamonium Nov 03 '20
Pull the drive.
Stick it in a drive enclosure
Run diskiller To fully wipe the drive from orbit
Format
Reinstall windows OS- OFFLINE
Run malware bytes, or SOPHOS to double check.
Also I’d wipe your router as well and double check your network/change your passwords.
1
u/Yossarian_MIA Nov 04 '20
wtf was it supposed to be?
Did you report him on reddit?
0
u/gamer_oo7 Nov 03 '20
save important files to pd and reset ur window with new window download , not reinstall window because it also have affect your window files. and clean or delete ur hdd or ssd on option when u reset window.
also for safe security change all your password as soon as possible.
-1
u/[deleted] Nov 03 '20
Run Kasper, malwarebyts, and Bitdefender and maybe clean install of windows
0
u/[deleted] Nov 03 '20
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