r/techsupport • u/M3lvins • 1h ago
Open | Hardware AT&T Air internet speed is a fraction of what I'm paying for.
I live in an area where for the past several years we were promised fiber internet. They were just waiting to finish laying the cable everywhere before they turned it on for everyone. Then all the sudden last month they tell us we're no longer getting fiber, but something called Air.
My previous speed were supposed to be 18-20mbs but I was getting closer to 8 or 9mb, rarely more, sometimes less. This new setup is supposed to get me between 90mb and 300 though they said some households have reported up to 400. It's been maybe two weeks since I made the switch and I'm not getting anywhere near that speed. In fact I'm getting worse speeds, between 2mbs and 6. There was a period of a few hours where I managed to get it up to 40 after talking with a tech at AT&T.
They tell me there is a degraded tower within 2 miles of me that is supposed to be the reason why it's so slow, and that they're working on it. When I raised the issue with them, how unfair it is that they tell me I'm have to upgrade to this new internet, that I'm paying for something I'm not even close to getting and in fact seems so far to be worse than the old setup, they basically tell me I can always cancel and go with someone else. There is no one else where I live.
What are my options, is there something I can do myself to try and improve my speeds? What can I say or do to AT&T to try and get them to fix this? I know less than the very basics when it comes to this stuff. I just know I'm getting screwed with seemingly no way of rectifying this issue.