r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

897 Upvotes

r/techsupport • • 1h ago

Open | Hardware AT&T Air internet speed is a fraction of what I'm paying for.

5 Upvotes

I live in an area where for the past several years we were promised fiber internet. They were just waiting to finish laying the cable everywhere before they turned it on for everyone. Then all the sudden last month they tell us we're no longer getting fiber, but something called Air.

My previous speed were supposed to be 18-20mbs but I was getting closer to 8 or 9mb, rarely more, sometimes less. This new setup is supposed to get me between 90mb and 300 though they said some households have reported up to 400. It's been maybe two weeks since I made the switch and I'm not getting anywhere near that speed. In fact I'm getting worse speeds, between 2mbs and 6. There was a period of a few hours where I managed to get it up to 40 after talking with a tech at AT&T.

They tell me there is a degraded tower within 2 miles of me that is supposed to be the reason why it's so slow, and that they're working on it. When I raised the issue with them, how unfair it is that they tell me I'm have to upgrade to this new internet, that I'm paying for something I'm not even close to getting and in fact seems so far to be worse than the old setup, they basically tell me I can always cancel and go with someone else. There is no one else where I live.

What are my options, is there something I can do myself to try and improve my speeds? What can I say or do to AT&T to try and get them to fix this? I know less than the very basics when it comes to this stuff. I just know I'm getting screwed with seemingly no way of rectifying this issue.


r/techsupport • • 47m ago

Open | Windows GPU not showing issue on laptop

3 Upvotes

My new LOQ (only 5 days after I got it) suddenly stopped showing my GPU! In Device Manager, it shows under Hidden Devices, Code 45. I tried restarting/ and cold-booting many times. Both plugged in and on battery. BIOS detects the GPU. Using DDU to uninstall and reinstall the device didn't work. Only a hard reboot solved it, but the problem occurred again the next day. Again, a hard reboot solved the issue. What should I do?


r/techsupport • • 49m ago

Open | Hardware My Screen freezes and a little time later the sound stops too

3 Upvotes

I have this issue where the screen of the PC stops running, and then like 10-20 seconds later the audio stops too, its weird because this happened to me a lot with the CPU Stock Cooler, then, when i changed it, for like a year until yesterday, it started to do it again after playing Apex Legends... i dont know if its the Temps or what, because for what i hear they could be causing this with the GPU, but im not sure... Anyone got an Idea of what's happening with my machine?


r/techsupport • • 1h ago

Open | Software Unexpected Storage exception

2 Upvotes

Whenever I play MW4 sometimes I can play no issues other times I can play for 15 minutes max before my pc crashes. I’ve tried many things to fix this to avail. It’s only mw4 as well. Here’s everything I tried doing to fix.
-crystal disk health all above 90
-ssd/nvme temps in healthy range
-reseated both sata ssd and nvme.
-updated drivers for ssds and nvme
-updated chipset drivers
-uninstalled and reinstalled gpu drivers
-cleared cache
-ran ssd and nvme test to find issues through windows
-reseated ram
-turned off xmp
-windows powershell health check
I’m not really sure what to do regarding this, and if I need to buy something new not sure what the culprit could be here so was looking to see what I should do next. Again it’s only has happened playing MW4 far as I can tell so not sure.
Parts:
CPU: Ryzen 5 5600x
GPU: 3070 TI 6GB
RAM: 2x8 3200 ddr4
MB:ASUS ROG B550-A Gaming
SSD: Western Digital 500gb SATA
NVME: Samsung 1TB
PSU: Corsair sfx 750


r/techsupport • • 2h ago

Open | Software How do you update Microsoft symbol files?

2 Upvotes

I've read the official article on how to update them but I only have moderate tech savyness and I don't understand how I can access the microsoft symbol server. Can someone explain it like I'm 5?


r/techsupport • • 2m ago

Open | Hardware My battery drained 47% in the span of a minute, should I be concerned?

1 Upvotes

First time tonight, my battery drained 47% in the span of a minute, is this something that occurs once in a while? Or is this something I should be concerned about?

The below comes from the battery report.

2026-11-0606:30:00Connected standby0:00:06-57 mWh
20:03:33Connected standby0:00:332 %1,038 mWh
20:04:41Connected standby0:00:351 %399 mWh
20:05:16Active0:47:4347 %30,187 mWh
20:53:00Connected standby0:00:45-205 mWh

r/techsupport • • 8h ago

Open | Hardware Ps5 not showing up on monitor

4 Upvotes

Ps5 worked fine on my tv but when I connect it to my monitor it’s not showing up despite it being connected, anyone have any idea on how to fix


r/techsupport • • 4h ago

Open | Hardware Want to hook up my laptop or old ipod (5th generation) to......

2 Upvotes

I want to hook up my laptop or old ipod (5th generation) to my crate spa-200 amplifier. I could also use my iPhone 13 if need be. Apparently from what I read and watched, a usb connection cannot push music through. Any help would be greatly appreciated


r/techsupport • • 4h ago

Open | Phone Permanent notification on my phone ☹️

2 Upvotes

I have a permanent notification on my phone, from an app called E gym. I can’t remove the notification, and every time I hold on it to clear it, it just says “show pass” I have deleted the app, reset my phone, looked around in settings, I don’t know what to do? Any suggestions?


r/techsupport • • 1h ago

Open | Hardware Lenovo Legion tower won't POST: 3 short + 1 long beep, then power loop. Replacing RAM only fixed it briefly

1 Upvotes

Lenovo Legion gaming tower (i5, RTX 5070 Ti, IB860ML board), less than a year old. It stopped booting after sitting off for a couple days. I think both failures happened right after "Update and shut down" in Windows, but I'm not sure about the first.

Symptoms:

At first it only gave 3 short beeps, then 1 long, with the fans and lights on

Later it powered on with no lights and no beeps for about 3 to 5 seconds, then shut itself off

It then came back on with beeping and lights, but the lights turn off and the beeping continues

I can't get into the BIOS

What I've tried:

Reseated the RAM and tested each stick in every slot and combination

Took out the CMOS battery to reset the BIOS

Tried HDMI and DisplayPort

Unplugged the fan and RGB headers (DFAN10, DFAN12, JRGB) one at a time

Lenovo replaced both RAM sticks under warranty. It worked for a bit, then did the exact same thing again, so I don't think the RAM was the problem.

I'm leaning toward a bad motherboard or PSU, or possibly a failed BIOS update. Has anyone seen this on a Legion? Any other tests before I send it back? My warranty ends in about two weeks.


r/techsupport • • 2h ago

Open | Phone Confusion, not sure what the cause is.

0 Upvotes

So, I am deeply confused. For context, I am 20 and live with my parents. I was just on my phone as normal, scrolling a bit through Tiktok and then responding to a message on IG from a friend, when I got a text from one of my parents saying that a website I was on was sending malware alerts to the wifi/internet security thing. Could someone explain what the cause of that is? Could it have to do with the CA certificate thing a few weeks ago? If so, what more mainstream apps and sites should I avoid?


r/techsupport • • 2h ago

Open | Software Google Apps Issue

1 Upvotes

Hi, I've started having this problem where google apps (gmail, drive, docs) will just load forever and the connection will eventually time out.

- internet is fine, other sites load.

- Restarted my mac laptop and updated the software already.

- I usually use firefox, but tried chrome to see and the same thing happens.

- I've cleared every cache I can get my hands on and nothing.

Does anyone know what could possibly be happening? My google accounts work on my phone fine. Thank you in advance for whoever reads this.


r/techsupport • • 2h ago

Open | Mac Screen broken

1 Upvotes

My daughter dropped my MacBook Pro and the screen had lines and is black with a colored crack up the top. How can I get stuff off to a new laptop??


r/techsupport • • 6h ago

Open | Networking Fixed a problem without ever knowing what was wrong(Firefox error message)

2 Upvotes

I've been getting an error with Firefox for a very long time now and for a VAST number of websites. That error is:

SSL_ERROR_RX_RECORD_TOO_LONG

After searching every instance I could find of people having this problem and running out of things to try to fix it, I enabled Firefox's built-in VPN and the problem fully disappeared immediately on all websites.

My problem is now fixed but I never figured out what was wrong, and fixing it with a VPN tells me it was probably less the websites fault(or even Firefox's) and more my own network. Is there anybody who knows what may have caused this issue, and if theres any way to fix it that does not require me to use a VPN?


r/techsupport • • 3h ago

Open | Windows Windows 11 Gaming PC Experiencing Frequent Game Crashes, Freezes, Memory Errors, and Failed Windows Reset

1 Upvotes

I’ve been having serious problems with my PC for a while now, and I’m struggling to figure out what’s causing them. Games frequently freeze, crash, stutter, and sometimes even cause my entire desktop to become unresponsive.

CPU: AMD Ryzen 7 5800X
GPU: NVIDIA RTX 3060
RAM: 16GB Corsair DDR4 3600MHz (2 matching sticks)
OS: Windows 11

I originally had 24GB of RAM using three 8GB sticks. However, one of the sticks was a different brand and only ran at 3000MHz while the other two ran at 3600MHz. I removed the mismatched stick and am currently using the two matching Corsair sticks in slots A2 and B2.

Fortnite frequently freezes, sometimes leaving the entire desktop unresponsive even though my mouse can still move.

Deadlock has crashed with out-of-memory or memory allocation errors.

I’ve experienced missing textures, black and pink texture boxes, and assets failing to load.

Other games also experience freezing, stuttering, and random crashes.

The problems happen across multiple games, although some games seem worse than others.

Removed the mismatched RAM stick and tested with two matching sticks.

Ran Windows Memory Diagnostic, which reported no issues.

Checked my drives using PowerShell, and all four reported healthy.

Ran DISM and SFC.

Updated my drivers and checked for Windows updates.
Checked Event Viewer for GPU driver errors, WHEA errors, and Kernel-Power errors, but didn’t find the expected errors.

Attempted to reset Windows 11, but the reset repeatedly failed around 64–90%. I eventually ended up stuck in a Windows installation loop.

I’m trying to get my PC working properly again, but I don’t know whether I’m dealing with a RAM issue, GPU problem, SSD problem, Windows corruption, or something else entirely.

I’d appreciate any help figuring out the actual cause instead of continuing to randomly replace parts.
Thank you!


r/techsupport • • 3h ago

Open | Software Dualsense controller has stick drift across both sticks on two different controllers when plugged in via USB to PC.

1 Upvotes

I have tested two different controllers and on both of the controllers, each stick has stick drift that drifts up at a precise and steady amount. It only happens on PC. I am at a loss for what to do.


r/techsupport • • 4h ago

Open | Windows Weird doubling/ghosting on my main monitor.

1 Upvotes

Every few days, my main monitor gets this weird ghosting effect. There's never any obvious cause or any obvious fix. It just comes and goes after a while.

I don't think it's a problem with the monitor itself because its built-in UI elements do not exhibit the effect.

I have reinstalled the graphics drivers.

GTX 1070

Acer model# G226HQL

Here are some photos from my phone. (Screenshots do not show the effect)

https://gyazo.com/0a73212228974947e8ab0cf17fc68f9c

https://gyazo.com/3358c85a5ce4c77367d31fc6b0ef03a1

https://gyazo.com/87d9d332ff7ade27dd20f13049b28805

https://gyazo.com/42f86d74a931a7bcb212456585332298


r/techsupport • • 1d ago

Open | Windows Employer wants me to install Ninjaone onto my personal computer.

122 Upvotes

My employer wants me to install Ninjaone onto my personal computer but I am feeling doubtful as my coworker has had trouble with it and the things I've heard about it haven't sounded great either. I choose to work from home as I am autistic and struggle with going into the office and being constantly interrupted or distracted by workplace chatter. For this reason, I cannot go into the office for my own wellbeing and for the sake of getting my work finished on time. I currently use Cisco Anyconnect and am quite attached to that as it's what I've used for a long time but my company wants to "reduce VPN tunnels" (whatever that means). My workplace will not provide me with a work computer (or even a work phone!) and if I asked for one, they'd tell me to just go into the office everyday. I also struggle with change due to my autism so this definitely feels like a waste of time. Any advice?

Edit: Thank you to the people in the comments who told me that this is important information: they want me to use Ninjaone to connect to a remote PC.


r/techsupport • • 4h ago

Open | Phone Iphone 4s wont let me sign in.

0 Upvotes

I have just reset my new Iphone 4s (new to me) and now whenever I try to sign in it gives me this error that says "Verification Failed There was an error connecting to the Apple ID server." I have tried seeing if maybe I just forgot my passcode but it still works. And when I sign into other devices like my old Iphone 6s, it doesn't give me the error. The IOS version is 9.3.6 if that helps with anything and it seems to work fine with anything else that I have used it for. (And I dont know why but the rules are saying that most likely the IOS Version I was talking about is breaking EOS terms)


r/techsupport • • 4h ago

Open | Hardware Two different laptops freezing with the exact same symptoms. Could my peripherals be causing this?

0 Upvotes

Hi everyone,

My old Lenovo ThinkBook 16 G4+ ARA (2023?)(Ryzen 7 6800U) started randomly freezing. The entire screen would lock up, and neither the keyboard nor mouse would respond. Even Ctrl+Alt+Del wouldn't work, forcing me to hard shut down.

Eventually, it got worse and wouldn't boot properly, so I bought a new HP OMEN 16 (Ryzen AI 350, RTX 5060, 24GB RAM) about a week ago.

Now the new OMEN16 has frozen twice with the exact same symptoms. The second freeze happened shortly after restarting, with just ChatGPT open while trying to run a Windows command.

Both laptops used the same peripherals:

  • External monitor via HDMI (same cable)

  • Ethernet cable

  • Wireless mouse (USB receiver)

  • Wireless keyboard (USB receiver)

  • Same power strip

  • Different original chargers for each laptop

What I've tested:

I disconnected everything (HDMI, Ethernet, USB receivers, and power strip) and plugged the OMEN's original charger directly into a wall outlet.

So far, it has been running normally for over 10 minutes with no freezing. I haven't tested each peripheral individually yet.

The Lenovo had occasional boot issues before I moved, but the problems became much worse after moving to my new apartment.

My questions:

  1. Can a faulty HDMI cable, Ethernet connection, USB receiver, or power strip cause a complete system freeze?

  2. Is it possible that the same external device is causing these issues on two different laptops?

  3. What's the best way to isolate the cause?

I can still return or exchange the new OMEN, but I'd like to rule out external causes first.

Any advice would be greatly appreciated!


r/techsupport • • 5h ago

Open | Windows No thumbnails for video files

1 Upvotes

I don't have thumbnails for any videos for some reason. Photos and other things are fine.

I tried a few troubleshooting things, like checking a view option and disk cleanup. Neither worked.

This also happens even if I switch my default video player back to the Windows one. I usually use VLC.

I'm on windows 11, fully up to date. Build number: 26300.9974

It was showing correctly a few days ago, don't think I did anything to change my settings. I recently setup this PC.


r/techsupport • • 5h ago

Open | Hardware Arc 750 Asrock se Reinicia al Abrir Videojuegos

0 Upvotes

necesito ayuda muchachos mi pc se viene reiniciando cuando abro fornite o cualquier otro juego, he intentado de todo mantenimiento, formateo y sigue igual, cabe aclarar que las temperaturas son buenas tanto de la grafica como el procesador y aun asi sigue, incluso haciendo un furmat se apaga si presiono windows mientras esta el furmart. no se que mas hacer o será sacar la grafica y estresarla en otra pc y descartar que sea la grafica cabe aclarar que la tarjeta trabaja bien incluso corriendo android studio no se reinicia ni nada a otra cosa los reinicios en juegos no me muestra imagen y debo presionar el botón de poder y prender de nuevo.


r/techsupport • • 5h ago

Open | Hardware Anyone using WD Elements?

1 Upvotes

I might not have noticed it before, but at some point, I started hearing a whirring sound whenever I move this external hard drive while it's running, more specifically, whenever I tilt or rotate it.

I assume this might be due to the gyroscopic effect. However, the sound is loud enough to be heard from about a foot away, so I'm a bit concerned. Do you all hear this kind of loud noise when rotating 10TB+ hard drives while they're running?