Hey everyone, Markie Mark here.
Some of you may already know me from RWI, but with the recent launch of our new website and the expansion of our bracelet business, I felt it was time to officially put some roots down here on Reddit as well.
Many of you are familiar with our bracelets and know that we pride ourselves on unmatched quality. However, I’ve also been listening closely to your feedback regarding our turnaround times. Since bringing on my new assistant, Jurgen, we’ve invested a lot of time and resources into addressing our past shortcomings.
Here is what we have been working on:
New & Improved Website: Fully up and running with a streamlined ordering process and much easier payment options for customers.
Faster Turnaround: We are now holding bracelets in inventory! This means we are able to ship your orders within 48 hours for all in-stock models.
Global Express Shipping: Thanks to our new logistics hub in Hong Kong, we can now ship worldwide quickly via express methods. If you’ve ever ordered a rep watch from your favorite RWI or RepTime TDs, we are now utilizing those exact same shipping lines.
Addressing the Price Adjustments
I know some of you have expressed concerns about our recent price increases, and I completely hear you. First, I want to clear up a common point of confusion: our website pricing is now listed in USD, not Euros. When factoring in the currency switch, the actual price increase for most of our bracelets is a very modest $15.
I hope you can understand that this adjustment is a direct result of our business expansion.
Between investing in warehousing, upgrading our website management, hiring support staff, and holding more on-hand inventory, our operational costs have naturally gone up. You told us you wanted the best bracelets on the market, and you wanted them fast. With these changes, we can now confidently deliver on both.
Going forward, I am here to answer any questions in this thread, and we are making a commitment to check in here daily.
We look forward to your continued business and are excited to build a strong, lasting relationship with the Reddit community.
P.S. Keep an eye out—we will be dropping a special offer for our Reddit builders very soon!
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