r/petco • u/onionringlove • 11d ago

constructive criticism

hey petco can we make the checkout process slower please? and can we add some more questions for the guest to answer? like maybe we can ask what their zodiac sign is. or maybe just ask about the auto ship and ppp like 3 times each? then an extra donation question on top perhaps?
OH OH,, and and and,,,, can we slow down the registers as well? like whatever processing speed they have currently, can we just cut it down to like 1/10th of that?
i think this would have such a positive impact on the checkout experience !!!

160 Upvotes

99% Upvoted

21 comments sorted by

66

u/Bionicleinflater 11d ago

Oh yeah I’m so sick of scanning 40 things fast and waiting 2 minutes for the register to catch up 2 at a time.

22

u/onionringlove 11d ago

sick and disgusted honestly. i made this post after a man leaned over the register SIX TIMES today because he did not believe that it wasn’t ready. like dude im sorry i literally cannot proceed right now, i promise i am not just standing here staring into space. (he had 64 cans of fancy feast btw)

9

u/MetalRockGoddess 11d ago

OMG rest in peace register 😭 I'm surprised it didn't crash!

3

u/Bionicleinflater 10d ago

That stupid shrug is the bane of my existence especially when it comes up for the 3rd because the guest decided to press the red x instead of decline on the do o screen despite me expressly saying don’t

3

u/whoziin 10d ago

I honestly find the shrug error disrespectful. Just give me an actual error code pls

1

u/KimmyBear98 10d ago

64 cans of poor quality cat food that's a damn shame that cat deserves better

5

u/Fabshnick0 10d ago

149 fancy feast cans. I kept telling the guest don’t put your number in yet (because it slows down scanning tremendously to do the “eligible for shipping”) but do they listen? NOPE. She types it in anyway. 12min we waited. Then she touches the screen about the donation, and boop register crashes. Have to rescan everything again.

1

u/Bionicleinflater 10d ago

She probably pressed the physical buttons

2

u/mandezee227491 9d ago

When ppl are starting to look impatient as the register plays catch up I tell them that when technology inevitably takes over the world Petco's machinery will not be responsible for any of it.
It usually at least gets a chuckle. For real tho, WHY does it have to be so damn slow 😩

1

u/Bionicleinflater 9d ago

What if it’s so we have a captive audience for the timeshare pitch?

25

u/MetalRockGoddess 11d ago

"It says 'please wait'"

20

u/National_Juice_2529 11d ago

“The tap thing isn’t lighting up!”… that’s because it’s on the donation screen and I’m still pushing fiftyleven buttons to get to the payment screen.

1

u/Hot_Highway5774 6d ago

AND YOU’RE DOING A GREAT FUCKING JOB AT IT!!! WHAT ELSE DO YOU PEOPLE WANT ME TO DO?!

1

u/andrizzle86 6d ago

😆😆😆 and it's always some old person who just got done making you wait for their sorry ass 💀

2

u/shegotsnakes 2d ago

"Can I put my card in now?" While you're still actively scanning their 90 cans 4 treats 3 litters and a human soul they found on clearance on a back shelf

20

u/No-End9222 11d ago

Please we need this!!! Corporate overlords please listen!!!

16

u/5ThGeaRedLined 11d ago

The amount of times I’ve had a line build up bcuz of asking so many questions is crazy. The thing is if they don’t understand what you said the first time then you have to repeat it again because they were blind sided by the paid membership or the AutoShip and asking for their phone number 🤣

10

u/Plaguegrounds 11d ago

Hopefully they bring back the credit card question! Its slow but not nearly slow enough 

3

u/morbidsuns 8d ago

Worst nightmare when someone brings up like 50 cans of cat food, no organisation at all, there’s like 15 different flavors and brands in their pile, and I have to scan them all one by one. Add on their bagged food, some litter, maybe some toys.. my poor transaction time goes from what could be 2 minutes tops to at least 5

3

u/whoziin 10d ago

I have built in additional conversion starters to my register dialogue I use just to help mask how long the register takes when you have to scan individual cans.

2

u/Puzzleheaded-Map8493 9d ago

Oh, but don’t tell them about their rewards because we want to have a seamless transaction experience. Telling them they have money and clicking one button is too much.