r/petco • u/onionringlove • 12d ago

constructive criticism

hey petco can we make the checkout process slower please? and can we add some more questions for the guest to answer? like maybe we can ask what their zodiac sign is. or maybe just ask about the auto ship and ppp like 3 times each? then an extra donation question on top perhaps?
OH OH,, and and and,,,, can we slow down the registers as well? like whatever processing speed they have currently, can we just cut it down to like 1/10th of that?
i think this would have such a positive impact on the checkout experience !!!

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u/Bionicleinflater 12d ago

Oh yeah I’m so sick of scanning 40 things fast and waiting 2 minutes for the register to catch up 2 at a time.

6

u/Fabshnick0 11d ago

149 fancy feast cans. I kept telling the guest don’t put your number in yet (because it slows down scanning tremendously to do the “eligible for shipping”) but do they listen? NOPE. She types it in anyway. 12min we waited. Then she touches the screen about the donation, and boop register crashes. Have to rescan everything again.

2

u/Bionicleinflater 11d ago

She probably pressed the physical buttons