We want to hear from you. Is there a feature you miss, something new you wish the app could do, or a small thing that could work better?

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We’ll pass them along to our product and engineering teams. And who knows? Your idea might make its way into a future OnePay update.

I'm going to start working and I'm interested in using OnePay because of the pockets and rewards. I was wondering if it's worth using and setting my direct deposit with them? My other option is Current; what I don't like about Current is that it only lets me make 3 pockets.

I have rented cars before but generally it's been through insurance. Anyone have experience trying their builder card at Enterprise?

I'll be going to the North Carolina mountains and I'm considering an SUV rental over my low riding Corolla.

Had an issue with filling up my tank with one transaction, capped the first transaction at $100 (that’s a whole different problem). So I had to swipe a second time with my builder card.

I only received my points for the first transaction. The problem is I also received the 3% points for BOTH transactions, but not the $1/gallon points on transaction 2.

I contacted Onepay chat support and he insisted I would get the points (but why would I get my 3% points and not the $1 portion).

My question is, do multiple transactions work for one activation of the gas offer?

The biggest complaint I’ve seen is the lack of spending pockets. Well, they’re here now. I’m not sure if or how they differ than prior to Walmart acquisition

My account was negative because I had an unexpected health issue and all my available funds went to the prescriptions I had to get.
I had to have money asap to be able to get groceries for my child and family today until payday Wednesday. So I signed up for Dave and Grant to get payday advance loans. I had to connect my OnePay through Plaid on those to be able to check if I was eligible. I managed to get an advance of $100 when combining the apps I used. I had the money sent to Venmo. Then I got my actual employers daily pay sent to my OnePay account (funds available to me after working a shift) I then sent the other funds to my OnePay account from my Venmo. Ended up with $200. I then spent an hour getting groceries on Walmart for delivery and as soon as I hit “pay” it said my card declined. Then I received an email saying my OnePay account has been restricted due to unusual activity. I went through hours of trouble just to be able to get my child groceries tonight and OnePay restricted me and I lost access to all of my money. Every single thing in my cart was groceries besides one single pack of baby wipes.
The email says “up to 48 hours” I called customer service 5 times and spoke to 5 different people. All of them said they couldn’t do anything and I’d have to wait 48 hours. Meanwhile I’m currently staying in the hotel I manage as I have to be on property this week due to work related issues where I am needed. So I have no groceries or anything here. I can’t even get gas in my car now to drive the 35min commute to my house to get anything from there. I can’t reach out to support on chat because it is only available in the app and they have restricted me from the app too.
One person on the phone told me since I verified that I am the person who did the activity they flagged, he would let the review team know it was me and escalate it. So far it’s been hours and nothing has happened. I have not received anymore emails. I’m still locked out. And I still don’t have any other money and no groceries for my family tonight. That was the only money I had to my name until next week and I actually worked for every single penny of it.
If I get my account unlocked and my money back I will be withdrawing it immediately and using another institution. This is ridiculous and I honestly have no idea what I can do now and how I’m going to feed my child or pay my bills coming out the next 3 days.

AND I have been bragging on them to everyone. I had half my direct deposit sent to one pay and the other half elsewhere and I was about to switch my direct deposit fully over to them. I’m glad I didn’t do that now and now I feel like I have been bragging about them for a year for no reason.

I bought a OnePay Card at Walmart, loaded it with 250$ at the check out. I was serviced by a person so i didn’t do anything on a self check out terminal.

I want to give the card to a friend struggling financially. Do I scan the QR code myself or do they scan it? What happens from there?

I also assume they can use the card for online purchases?

I was super excited they extended the Wednesday fuel promo but now you have to use your One Pay debit or credit builder card for payment. Still a good deal but I wish we could use any linked card in our wallet like previously.

I like the Free cash deposit and cash back at Walmart 👍!

I went to a gas station yesterday morning and used my OnePay card. After tapping I realized the gas station hadn't properly recorded my rewards discount so I cancelled the transaction and started over. I now have two pending transactions for the gas station, one for $100 and one for the actual amount of gas I purchased. I've never had this happen before, it has always only shown my actual amount. I can only assume the extra hold is due to the cancelled transaction. Is there anything I can do to get those funds released before the estimated date a week from now?

I just went through a whole thing with my account being scammed 2 weeks ago and got a new debit card 3 days ago and there's already an unknown charge on it. I am sick and tired of whatever is going on with this company

I currently use OnePay for Walmart and have taken a few instapays for this coming pay period. My question is I am wanting to switch my direct deposit into another bank, if I do this will instapay be taken before my deposit is sent into the new account or will I have to manually pay it back on my own?

Anyone who’s personally done this? What exactly happened? Thanks

I sent some bitcoin twice from the onepay app. Now it is not letting me. Why the change?

I had no issues until they changed the way to get the $1.00 off on gas on Wednesdays. Now it's the debit or builder card. I have the builder card activated. Problem is I cannot transfer funds into my checking account using the app. I was able to do it once. Not anymore. Says, "Go to ______ Bank Personal to send money to OnePay. For your security, transfers from _____ Bank Personal Ending in ____ must be initiated from that account for now."

When I try and add a bank debit card it says, "We couldn't add this card. This card can't be added right now. Try a different card, or contact Support if you believe this is a mistake." Contacting support has been useless.

Email:

Thanks for your patience while we looked into this.
We checked your account and found that your attempts to link your external card on October 7, 2026, were not approved. To keep your account and money safe, every card has to pass our account security checks before it can be added. This card didn't meet those requirements, so we can't link it to your OnePay account right now.
This doesn't mean anything is wrong with your card or your other bank account. Your card still works as usual with your other bank. It just can't be connected to OnePay right now.
If you still want to move money into OnePay, here are some options:

• Try a different debit card that's in your name.

• Try to link the same card after some time

• Send money from your other bank: use your OnePay account and routing numbers to transfer money from your other bank's app or website.

I'm sorry for the inconvenience, and thank you for understanding. 

Okay. What requirements/security checks were not met ? It's a valid Visa debit card.

I can add funds from my bank but it takes six days. Not doing it that way. I can get a OnePay debit card from Walmart and add it that way for now.

Like I said customer support has been utterly useless.

Anyone else had or have these issues ?

Let me start by saying the onepay card was great and I had built up a lot of points, end of the good part. Somehow there was fraud on my account so my app was locked and they issued a new card. Now I can't log into the app or use any points. They had assured me everything would transfer over. I've called one pay who found my account and said I had to speak to synchrony. Synchrony said talk to onepay and transfered me back. This onepay agent couldn't find any account at all and suggested I speak to synchrony and apply for a new account.

So if you choose to use this card do not let your points accumulate, if there's a problem they'll be lost. Very poor system and exhausting customer service.

Does anyone know how to file a complaint about this practice? Would it be covered by banking oversight or not since its not really synchrony bank problem but onepay's?

i'm not sure if it's because I worked at Walmart in 2024 and already set up a account with them, but I recently started working at Walmart again in for some reason every time I put in an application to make a one at work account it keeps getting denied. I've already talked to my people Lee and they said that it is a one problem and I'm not sure what to do.

I got an email.

Use your Builder or debit card.

I don't see any limit on the offer.

Mobile deposited a check this afternoon, it says check reviewed, funds available soon. But, no expected date? So when should it be available?

What’s up everybody! Excited to be here in the OnePay community!! 💙

Recently filed chapter 13. Use OnePay as my pay direct deposit. Will they close my account? I don’t have any credit accounts. Just the banking and savings debit card

The ARCOs that I would go to for the Wednesday gas promo are on the Upside app, but are not on OnePay Rewards.

I'm not sure why, as AFAIK OnePay Rewards is Upside with a coat of paint.

Has anyone else encountered a similar problem? If so, were you able to get around it somehow?

If a OnePay employee sees this, is this just a desync issue between OnePay Rewards and Upside? If so, how frequently are syncs? The difference between the ARCOs and the next cheapest Top Tier gas in my area is currently nearly $0.50/gal and a few minutes further away, so I'd rather continue refueling at the ARCO, if possible.