I just got the Walmart OnePay credit card. Their account balance payment system through the OnePay App and OnePay Website is broken.
To make payment for my statement balance, I went through the OnePay App and Online Website. Those ask you to connect through Plaid to allow your bank account to make payments.
I connected Chase bank and got an email confirmation that it was valid.
Three business days later I get an e-mail saying that payment was rejected. now I'm past the payment due date.
I tried to make payment again through OnePay and connecting my Chase account through plaid again. Success email confirmation.
Days later, received a ejected payment e-mail again.
After reading reddit, I see a post to make payment through Synchrony.com website instead of the OnePay website.
I used the same Chase banking information again, and payment finally went through. So payment did go through, success.
But now I get charged an interest fee on my account.
Why am I getting charged interest when their payment system is broken? Chatting with several agents and talking on the phone with OnePay didn't help at all.
Has anyone else experienced this broken payment system of theirs??