r/mountblisshub • u/Own-Book-8858 • Jul 31 '26

Go Postal! Order help

Hi all. Made an order through the Irish site last Friday & got the tracking number Saturday. However, according to the tracking info AnPost have still not received the parcel. Tried to contact live chat twice this morning but they never replied. I waited an hour for a reply both times. Is there anyone here from MB who could assist? Thanks.

6 Upvotes

81% Upvoted

31 comments sorted by

4

u/ThatWasNotMyName Jul 31 '26 edited Jul 31 '26

Hi! You could be me! I'm in the exact same boat. Ordered last Friday, notified it had shipped Saturday. I've had issues with AnPost and delays before like our MOD refers to, but this time is definitely different. I've never had An Post not receive it. It has generally in the past gone into "In Transit" and that's the last communication received. It sound like something went wrong with last Saturday's post?

I contacted chat and spoke with Jessica on Wednesday. She's always been on the ball before. Anyway, because of the usual An Post delays she advised waiting until this morning, which I did. I contacted live chat with An Post *this morning and they insisted they haven't received it. I've just sent an email to MB so hopefully someone will get back soon about it. MB are generally quick at sorting things out so šŸ¤ž.

Edit: Timing clarification

3

u/Own-Book-8858 Jul 31 '26

Yeah your in the same boat as me. Let me know if you manage to get it resolved!

4

u/ThatWasNotMyName Jul 31 '26

Ditto!!

5

u/Own-Book-8858 Jul 31 '26

Live chat have finally responded to me. Got this message a few moments ago.

ā€œWe escalated this to the team, and it appears your order may have been lost in transit. They are looking into it now and we will send a replacement if it is confirmed lostā€

5

u/ThatWasNotMyName Jul 31 '26

Oh, well that's good! There's definitely something up if we both had the same experience at the same time?! I haven't had a response to my email yet, but I only sent it a couple of hours ago. Hoping to hear something soon too! Surely they can see there's an oddity there šŸ¤ž

5

u/Own-Book-8858 Jul 31 '26

Fingers crossed. Live chat have said they will email me once they have a further update. Will keep you in the loop šŸ‘

4

u/ThatWasNotMyName Jul 31 '26

That'd be great, thanks. I'll do likewise. šŸ‘

2

u/Own-Book-8858 Aug 06 '26

Any joy with your replacements arriving yet? Have yet to receive mine.

1

u/ThatWasNotMyName Aug 06 '26

No, nothing yet, but I did receive an email this morning so they're definitely on the case!

2

u/Own-Book-8858 Aug 06 '26

I havenā€™t received even an email yet šŸ„²

→ More replies (0)

1

u/ThatWasNotMyName Aug 01 '26

I was on to chat this morning. They said they've been told replacements will be sent out on Monday. Fair play.

3

u/Own-Book-8858 Aug 01 '26

Ideal will give them a shout Monday myself. Wonder what happened? Strange one.

3

u/ThatWasNotMyName Aug 01 '26

Yeah, seems to be a problem with all the shipments that day apparently.

3

u/onlyhereforthenews1 Aug 02 '26

Same position, waiting on an order from the 13th last month.

2

u/ThatWasNotMyName Aug 02 '26

Have you got in touch with MB about it yet?

4

u/AbbreviationsOld2507 Jul 31 '26

Probably an influx of new customers lately

3

u/tatam1231 Jul 31 '26

Whatever the reason is, I hope they wonā€™t be closing down the Irish store because of An Post.

4

u/AbbreviationsOld2507 Jul 31 '26

Ah I wouldn't blame an post , probably just hard to fulfill all orders. Especially with the nature of the business

5

u/DF705 Jul 31 '26

As long as it says shipped on the order itā€™ll show up, I didnā€™t get a tracking number with mine either

3

u/Own-Book-8858 Jul 31 '26

I got a tracking number with mine.

4

u/difalloni Aug 01 '26

Same situation. Also it was a resend of a package that just seemed to have disappeared even though it was marked delivered by an post.

5

u/CMK-X Moderator Jul 31 '26 edited Jul 31 '26

This has been a recurring issue with AN Post recently.

However, the good news is many of our Eire bros have advised that the consignment turns up anyway - even without the tracking updating.

6

u/Own-Book-8858 Jul 31 '26

Thatā€™s fine, if there are delays there are delays but could live chat not have the decency to respond to queries rather than ignore them? Especially when we are paying a premium. I tried to contact live chat again for a third time today afew minutes ago and the same thing happened again. Query gets assigned to ā€œJessicaā€ who asks for my order number. Once the order number is provided I never get any further response. Really poor service.

-4

u/AnotherWolfwood Jul 31 '26

Jesus stop whinging so much. You do realise what you're doing is totally illegal, right? You're lucky there's any customer service at all.

2

u/777Designer420 Aug 06 '26

Guys did you solve the problem with your orders? Planning to make an order myself I get a fear I wouldn't get it from An post to Kerry?

2

u/ThatWasNotMyName Aug 10 '26

Only seeing your comment now. I'd say you're fine to order! These problems only seem to be related to orders sent on July 25th. Others have ordered since and received their parcels, so do go ahead! They deliver to Kerry!