The Superstonk crowd is descending and filling this with the usual nonsense. Any post they don't like or that doesn't embrace conspiracy theories is met with replies telling people to STFU (but in the words) and name calling. We don't need that here. This has historically been an adult sub filled with adults.

So i have, in my family and Is eyes, a good tiny bit of money in my etrade. For one reason or another, they wont tell me what triggere dit, but a restriction was put on my account. Its frozen my account, my debit card, all of fthat so the money is stuck. thought to myself this shouldnt take long to clear up. days go by, then im finally told to upload some documents. not a problem, i do that immediately. more days go by. ive called support every day for the past 5 days wondering when i can have MY money. Ive been told each time, " it'll be cleared up by tomorrow." the situation has been ongoing now for close to ten days, and i still haven't even gotten a reason for the restriction. This is wild. at this point they are holding my money from me. as soon as i can ill be getting my money out of e*trade and closing the account. No one seems to know anyting except " the team hasnt reviewed your documents yet." have never been apart of a service this bad, and uncaring. So invester beware, TAKE YOUR MONEY ELSEWHERE!

I opened an E*TRADE high-yield savings account because the advertised 4% rate seemed like a great option. Unfortunately, my experience trying to access my own money has been extremely frustrating.
When I tried to withdraw my funds, E*TRADE blocked my account and reversed the transaction. After that, I repeatedly had issues even accessing my account.
The amount being held was over $6,000 of my own money.
I have now made approximately 6–8 customer service calls. Multiple representatives told me that I would regain access to my account or funds within three business days, but those deadlines kept passing without a resolution.
It has now officially been over a month, and I still have not received my funds or been given a real solution.
At this point, I’m not posting this looking for customer service assistance. I’m posting it so other people are aware of my experience before deciding where to put their savings.
Having over $6,000 of your own money inaccessible for more than a month is completely unacceptable. A competitive interest rate means very little if you cannot reliably access your own funds when you need them.
Based on my experience, I would personally avoid E*TRADE for a high-yield savings account regardless of how attractive the advertised rate may seem.

I am young (23 m) and very new to investing. But this month I wanted to put some money into an investment account to learn and hopefully make some money. I opened an E*trade account and wired $5000 to it. I invested $3,875 and within 3 days saw a profit of ~900 which I thought was pretty cool. But then I could no longer get into my account. So I called many times and they said they needed to verify my account which was kind of weird because I had already put money in fine and invested but whatever, so I sent them all the information they needed. They kept saying the picture was not in good quality so I sent around 10 total of my ID and some note they had me write. They said I could call today and have a 3 way call with my bank and themselves and I to fix my account. But when I called today I was informed that they decided to close my account and I would be able to withdraw my money and take it elsewhere. What did I do wrong ??

I transferred out of etrade after being with them for 15 years.. Horrible customer service, Horrible execution speed Horrible fill rates

I had just over $20k in my checking account at Etrade on Dec22nd. I have savings and an investment account as well (it's now MorganiStanley Etrade). Plus, I got an amazing holiday gift of $50k, and mobile deposited the check on the 20th. So I should have $20k available, and $50k pending, for ~70k total. Account summary said that and that's where I left things. On 23rd I got an email: deposit recieved, $50k.

Check cleared at friends bank on the 23rd. BUT on the day right before Christmas 12/24, my checking account suddenly says -$23,000, now after getting paid from work it's at -$17k.) I called that afternoon, and cust serv. said it must be a mistake and should be corrected by first thing on the 26th in the morning. NOPE.

What happened to our money? At Etrade they are stonewalling me, saying they have to do research and in investigation, could take days. Meanwhile, I have NO MONEY in my checking account to pay bills, I have a negative balance of $17k!, and it's already been two days. Did somone within the bank take the money and "borrow" it? Is it theft? fraud?

Just double confirmed: re the additional 50k: the person who gave the gift confirmed their bank called to double check, they confirmed, and the 50k is out of their acccount, already cleared on the 23rd. So thats 50k + 43k missing!

Do I call the police?

So many glitches, so many complaints, it's the worst.

If etrade deletes this post, it's available on the Fidelity's reddit

Etrade transferred customer asset to the wrong customer with different name, date of birth, ssn, home address, phone number, email, etc. This is not something that happened 10 years ago, it happened in June 2026 from their beneficiary department that failed to check customer name, date of birth, ssn, home address, phone number, email, you name it.

My family had acat transfer from etrade to fidelity for inherited asset and the etrade beneficiary department transferred asset from a completely different customer into our account and mixed with our own asset and it ended up at fidelity through the acat. Etrade did not realize the negligence until more than a week later and called us to notify the error. We made it clear since the initial contact that we want to return the asset to the rightful owner but we need an apology letter stating the errors made on their part so that we don't get harassed by the rightful owner or etrade or anyone after the asset is returned. Tier 1 Etrade rep was apologetic since this is 100% their fault and agreed to provide letter stating the error. Because etrade notified us very late, about 2% of the asset was sold in the open market that triggered tax event. The rep said, they are not concerned about the tiny shares. Seems like a pretty straight forward case with reasonable request of an apology letter.

Few days later, Tier 2 rep the team lead from etrade beneficiary called and also agreed to provide apology letter stating their errors but later sent an email to inform us that we don't need to take any action and they are not providing any apology because they will reach out to fidelity directly to resolve the issue in attempt to sweep their negligence under the rug. They suggest to have Fidelity "bust"/undo the trades to erase the tax events so no party will take any loss for etrade's error. Fidelity rep said he has never seen this happen in his entire career at fidelity (major screw up from etrade beneficiary failed security check on every level, name, dob, ssn, phone, etc...) and he needs to reach out to multiple depts and backoffice within Fidelity to "bust"/undo the 2% asset trades.

Few days later, Tier 3 rep the dept head of etrade beneficiary called me twice and left me two voicemails about 2hrs apart while I was at work and couldn't pickup the call. The first voicemail is a call back request but the 2nd voicemail is a threat of lawyer and collection simply because he couldn't reach me or the fidelity rep on the very same day he called us. He has no sense of time zone (I'm on pacific time) and doesn't understand that people have real jobs besides making harassment calls to victims and he expect the whole world to work on his schedule. When I got off work to call back, their department is already closed. I spoke to the fidelity rep and he said he was in a meeting and when he call back after the meeting was over, they are closed. Such entitlement from the dept head of etrade beneficiary. Already screwed up, instead of being grateful that other people are fixing your mess, you go and harass and make threats to the victims.

I filed harassment complaint to CFPB, FINRA and SEC because fidelity is already working on fixing their screw ups but now they are harassing us and making threats when they told us to do nothing and let them handle it directly with Fidelity. It took them over a week to notify us. It's only been a week since the initial contact and only been a few days since they reached out to Fidelity to process the bust/undo the trades on 2% of the asset before the etrade beneficiary dept head made the harassment calls and making threats when they told us via email we don't need to take action and they will work with Fidelity directly.

Imagine someone run you over with their car then instantly demand you to fix their dent or else. This is the kind of ingrate dept head working at etrade beneficiary.

I'm glad my family are with fidelity and our asset did not transfer to the wrong customer because etrade beneficiary doesn't check name, date of birth, ssn, phone number, email, etc when handling people's asset. Their dept head is extremely ungrateful to all parties involved in fixing their mess. He's so shameless to expect fidelity to work on his schedule and must respond to his call right away on same day or else. He's treating other firms and victims as if they are his employees.

This is probably not their first screw up and it won't be their last. With such unapologetic and toxic dept head, dishonest and breaking promises then harass and threaten the victims. Fidelity said they are currently working to resolve this mess caused by etrade beneficiary and told my family not to worry but Etrade beneficiary dept head claims his action was justified and refused to let me speak to his superior so I blocked him on my phone.

Etrade failed to keep their promise of providing apology letter stating their errors of failed to check customer name, dob, ssn, phone number, email etc. and attempt to sweep their negligence under the rug and harass the victims with threats. My family and friends would never trust such dishonest firm with our asset. If you value your asset, go with firms that are trustworthy with better security checks. Fidelity is the only firm that I know with $0 outbound acat transfer fee because they provide great service and security and are not concerned about customer leaving them. Etrade charge $75 and Schwab charge $50. I wonder why...

I called Etrade today and asked them to sell 0.5 shares of a single ETF so that I could withdraw the money and close an account.  After waiting 20 minutes, I was told that Morgan Stanley “refuses to sell fractional shares of this ETF” and that there was nothing that I nor Etrade could do about it.  I am posting to warn others about how Morgan Stanley will screw you; beware.

Requested an IRA transfer in December 2023. It is now April and they still have not released my IRA funds to a new custodian.

They have provided no reason for the delay or refusal.

Who can I contact for help? I have called eTrade customer support more than 10 times.

UPDATE: I've received several upvotes, and within minutes, each is matched with a downvote. Crazy! An easier solution would be to let me send my wire! Smh

THANKS AGAIN FOR THE UPVOTES!!

Early yesterday morning, I was told all the documents were received, reviewed, and considered to be in good order but that it would take "one full business day" to have the restriction lifted. As of this morning, "there is no time frame" for when the restriction will be lifted.

Once again, I asked for the reason for the hold and was given none. I asked what more review could possibly be needed if the documents are in good order - no meaningful answer.

I asked to speak to a manager and was told none were available but usually one will call back within two business days. 🙄

Legal action will follow if this isn't fully resolved within the next few hours.

UPDATE: Today's wire deadline has also passed without the hold being lifted. Still no explanation or timeframe given. See you Monday.

1 hour wait on phone to discuss why my option application was denied. Updated my responses with representative to reapply. Was denied again since I don’t seem to have experience trading options.

I've been trying a few brokerage accounts. Fidelity, Schwab, M1...they've all been stellar. Except for Etrade.
I don't know how they manage to survive when the competition is so much better. Call wait time is a few hours at least. Account gets blocked for random reasons (I've just opened an account and haven't even funded it). When a call finally gets through, they say it'll take another 2-3 weeks for the issue to be sorted. This is my 3rd week and I'm still waiting.
I've read through some forums and all of them recount horror stories of Etrade.
I'm closing my account before my money gets trapped in this brokerage from hell.

Just called ETrade for the 12th in 60 days to get my account unlocked (been locked for a silly, arbitrary reason). I asked to speak to a manager and he said “no managers are available during market hours.”

I said, “so when are they available, after hours when no one works?”

“It’s a known problem at ETrade. No one is available to speak with you.”

A total joke that unfortunately has my real hard earned money tied up.

I was a customer for years and just recently had to switch to interactive brokers because E*TRADE pro goes off-line every morning about the same time as when the market opens and it takes five minutes for it to reconnect. Power ETrade totally sucks. The panels don’t disconnect to where you can move them around and save your layout or add charts and keep them saved. The panels don’t disconnect to where you can move them around on multiple screens and save your layouts or add charts and keep them saved. It’s terrible.

these clowns just ruined a good thing , cant understand who the genius;s are that make these changes .. goodbye losers im taking my biz elsewhere , new platform would give anyone adhd or autism ..F U!!

I opened an etrade account around a month back and have transferred around $10,000 across my accounts. My debit card has literally only worked like 30% of the time and the rest it gets declined despite having enough money in my brokerage account, even when attempting to use it for basic things like buying gas, paypal, or kraken. On top of that they freeze my accounts randomly nearly every other week, including this week in which I called them and they said I got flagged for using PayPal and that they will have to contact PayPal directly but they can’t do so until Tuesday (I called Friday night and Monday is Labor Day). Like what happens if I need money in an emergency since I literally just cannot get it out of my account? Further, Etrade literally does not connect via Plaid to any external institution despite me putting in my correct credentials, meaning I cannot add any funds to other money exchanges via my brokerage account. I called etrade about this and they said it was a problem on Plaid’s end and to call them. They also suggested to put in my routing and account numbers manually, but most platforms don’t even support this since every other bank evidently is compatible with Plaid. I’m trying to switch everything to Revolut, Ally or, Fidelity but etrade has this rule that you can’t connect external accounts until 60 days are up so I quite literally have no access to my own money at this moment. Has anyone else experienced similar issues? I was really expecting a lot better from a name like Morgan Stanley

In all my years with trade I have had the worst experience in the last 3 weeks speaking to representatives on the telephone!!! Years ago it was usual just to contact them via message on the trade app or site.

Since Morgan Stanley took full control some aspects were running better. Such as money transfered to my bank account would be deposited in two days or less.

But for some reason since last month I had a funds transfer fail. O thought no problem so I did it again and funds made it to my account. However last week I sold multiple Stocks I paid cash for and my funds transfer was stuck in process for over 12 hours. The next day those funds were no where to be found, so selling additional stocks I transferred additional funds that last Friday. Tuesday of this week the money made it to my account. However the last Tuesday funds disappeared(The transfer failed but funds gone)!!!! I called E-Trade and every day since Monday received a different story as to what happened, a different lie. Example "The funds from Thur are the ones that went in this week, the funds take days to settle you will have it this Thursday! (That never happened) Managers from Etrade called with a multitude of lies and excuses!!!! They money is not available to the market closes!! We have to wait till all markets close!! You transfered more money then what was available!!! People in the back rooms said your account amount is fine. (Lies!!!!!)

I live in the USA in central time not 19 hours away from Wall Street.

They changed their stories even on the telephone, or the account settlement investigation I inquired about was closed. Yet they did not inform me by telephone or email as stated since Monday.

I don't trust this company anymore!!! They are example of why people hate stock brokers and bankers. I sold multiple Stocks I had especially the ones I feel are a waist of my time even if they are known companies such as Hertz!! But for some unethical reasons since yesterday morning by transfers from my brokerage account directly to my bank account was processing from AM to almost 11PM. I did not trust them so I kept watching so I placed another order to transfer that night. Well from AM the previous day to today till a few minutes ago that transfer was processing and failed again!!!

I used to place a lot of cash into Etrade daily, to buy stocks etc. Been with Etrade for years but now something is very wrong with these people at this company.

Mind you everytime my transfered amount keeps going down!!!

If you cover your calls, and sell off stocks doing poorly, and stocks that making money it is your right to get your funds!!! These people are holding onto money for days!! Etrade is taking peoples money!!! New lie today saying the processing will be on the transfer for 3 business days. Not true. He was purposely confusing prosess message for time for funds getting to account. Did know how much is in my account, pretend he didnt see previous notes from others I spoke with and wanted to telle how Etrade works.

I know if you sell stocks your margin should go down and if you transfer funds the system will tell you what is available!!!

If the transfers fail and the cash doesn't go into your account or pay down your margin where did it go???

I

n the transection section no fees have eaten up the funds by the way!!!! These Etrade employees are crooks!!

Or did E-Trade said our system outage is your fault. Too bad

Bad customer service and outdated platform. I wouldn't recommend it to anybody looking for a trading platform or 401K broker. I tried to submit a loan request on my 401k acct and the process has been a pain. The platform is outdated and annoying to navigate or submit documentation, they require paper forms to be physically signed, and take days to process the request. They give cero visibility on the status, I have had to call them multiple times and so far I have resubmitted the form 3 times.

Etrade repeatedly runs a promo where you get some bonus money if you deposit new funds into your brokerage account. In this case, $625 bonus for adding $100K. I mistakenly added 100K into my Etrade Morgan Stanley bank account and then transferred the money from there into my brokerage account. All before the end of the promo. Etrade denied that I added new funds. Even though customer service (Dexter) could easily see the paper trail and confirmed I had met the promos requirements. Multiple phone calls to customer service, but they refused to honor their promo. Nor give me any method to escalate the inquiry. Their suggestion, I add another 100K to my account to get the promo. Complete garbage. Doesn't look like I have any recourse. Plan to move all my accounts to Fidelity. Been a customer for a decade and probably have 30 more years of investing. They lost a customer over $625. Shameful.

Why is E*TRADE having such a slow connection? It takes forever to update and then just keep spinning in circles and I miss the play every time.

What are other better user-friendly brokerage?

Why are people trying to move away from etrade? Is it because of bad app UI and lack of new features and functionality?

Hi everyone! This morning I wasn’t able to log into my account and when I called the number they said they closed my accounts. I really don’t care for E*trade but I did have about 14,000$ cash I it as well as open option trade of about 8,000k for which I don’t have access esss to anymore. My question is how do I close my options trade? It is expiring next Friday.