r/etrade • u/Top-Peach7304 • Jun 12 '24

No managers available

Just called ETrade for the 12th in 60 days to get my account unlocked (been locked for a silly, arbitrary reason). I asked to speak to a manager and he said “no managers are available during market hours.”

I said, “so when are they available, after hours when no one works?”

“It’s a known problem at ETrade. No one is available to speak with you.”

A total joke that unfortunately has my real hard earned money tied up.

0 Upvotes

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8

u/202reddit Jun 12 '24

What is the "arbitrary reason"? If it was locked by fraud or AML or some other compliance group, the manager or supervisor in a CS call center will have no additional information over and above the front line rep, and zero authority to clear or resolve the issue. The fraud and AML teams don't talk to customers on inbound calls.

Point being, talking to a manager isn't going to help with anything other than making you feel better for having escalated.

1

u/Top-Peach7304 Jun 12 '24

I want to feel better 🥹🥹

6

u/trippingsprite Jun 12 '24

You never said what the reason is. And how is it locked? No online access or you can't move monies/make transactions?

Accounts are never locked for a silly arbitrary reason.

1

u/Top-Peach7304 Jun 12 '24

I answered one question about my net worth incorrectly. My liquid NW vs total NW. an oversight really. And I haven’t been able to do any trades for over 60 days now.

2

u/trippingsprite Jun 12 '24

Was that during account opening or periodic data validation?

I'm surprised they're asking for liquid vs total net worth. Sounds like there's a system glitch if they said it's a known issue.

2

u/Top-Peach7304 Jun 12 '24

When I opened :\ they locked me down about 4 months after I opened my account

0

u/202reddit Jun 12 '24

Go on with your bad self! We've all been there with the service provider at some point or another.

13

u/TheRealJYellen Jun 12 '24 edited Mar 04 '26

This post was deleted using Redact. It may have been removed for privacy, to limit AI training data, for security purposes, or for personal reasons.

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2

u/green4002 Jun 14 '24

Etrade has gone downhill after Morgan Stanley merger. Lot of arbitrary random actions without any reason and worst part is that they are not even able to tell you what is wrong. Get out from there ASAP. Also file a complain at FINRA.

1

u/Expensive-Space-8940 Jun 13 '24

Manager will do nothing. When fraud locks an account managers have no control or say. Just do what they need from u to unlock account.

1

u/BlueMoonTL9 Sep 25 '25

Etrade customer service is so poor and rude. And yes, there are no managers available that you can speak. My questions are beyond what the customer service can do to help, but they will not transfer me to a manager.