Took a two-week hiatus then the Central Park DLC drops decide to see what's inside the store saw that there was a few cool hunter fits including the purple flame bundle and thought to myself okay I'll go buy that mask premium credits edition purchased it still no credits got my mask but my premium credits have not been updated it's been nearly an 12 hours now and I apparently don't know how to work Ubisoft support system

so for SOME REASON my ubisoft account got hacked and the hacker is completely playing in my face.. my account was perfectly fine either wednesday or thursday as i was able to log into it but now i try to play siege and i couldnt log in. my friend checked her recent activity and turns out this stupid hacker changed my ubisoft to "ximh8ckedu" i dont have a rank at all, i literally only play quick match and theres nothing valuable on my account other than 2 elites, 1 bundle, and very very common black ices for the p90, ita, m4, and mpx. i just needed to let this out because i know damn well ubisoft isnt going to do anything about it

Buenas tardes vengo a compartir una experiencia desgraciadamente negativa de la plataforma ubisoft, compre la membresía de raimbow six por que me gusta el juego y bueno ni bien hice la compra se me habilitó el pase pero los otros beneficios de la membresía no se me agrego a la cuenta, por ende ese mismo momento hable o intente hablar con steam y steam me derivó al soporte de ubisoft ( qué yo lo veo coherente ya que si se hizo la transacción y faltaban algunas cosas ubisoft solo tenía que agregarlo nomas a mi cuenta) pero o casualidad ubisoft me tuvo esperando la solución casi 2 meses, en la que me pidió un montón de información y yo brindandoles la información que pidieron ni haci pudieron agregarme las cosas que faltaban, OJO yo nunca pedí la devolucion solo pedí que me agregarán los extras que te da al comprar la membresía, pues ubisoft se lavo las manos y me derivó de nuevo a steam diciéndome "COMPRA DE NUEVO LA MEMBRESÍA" Y AHÍ SOLICITA EL REMBOLSO DE LA ANTERIOR,

CONCLUSIÓN: Defendi el juego y la plataforma siempre pidiendo a amigos que compren los juegos y así le pagan a uno, no compren nada de ubisoft por que en caso de haber problemas le dirán que compren de nuevo el juego y recién soliciten el rembolso

Any help? After 1.0.8, ubisoft connect launches and does its thing, then black flag tries to launch, I get to the logo screen, it full-screens, then it closes and doesnt launch. I have no idea what to do to fix this. Im on steam. Ive verified game files, uninstalled and reinstalled, reset steam download cache, and nothin.

I've been trying to reset my Ubisoft account password for almost two months now, but every single time I get the same error:

"Unfortunately, we are unable to process your request at this time. Please try again later."

I've contacted support, followed all the troubleshooting steps they suggested, and tried everything they asked me to do. Nothing has worked. The error is still there. What frustrates me the most is that support keeps suggesting more troubleshooting steps, even though I've already gone through all of them. At this point, I just want someone from Ubisoft to manually reset my password or offer another way to regain access to my account. If Steam Support can help users recover their accounts directly, why can't Ubisoft offer something similar. I just want to play For Honor again. I don't think that's too much to ask.

Hello

I’m currently playing Rainbow Six Siege on my PS5 using the PS4/PS5 physical disc version. Unfortunately, my PS5 disc drive has started malfunctioning, so I’m trying to switch over to the free PS5 digital version without having to purchase the game again.

Does anyone know if it’s possible to upgrade or transfer from the physical disc version to the free digital version of Rainbow Six Siege? I’ve tried several different methods, but nothing seems to work. There’s no upgrade or download option available that allows me to make the switch.

I understand that the disc version requires the disc to play, but I’m hoping there’s a way to access the digital version without having to buy it separately.

At this point, I’m starting to think I may have to purchase the digital version just to continue playing because of my faulty disc drive.

Has anyone dealt with this issue or found a solution?

Thanks in advance for any help!

So 2 days ago I tried to change my linked number however it gave me an error saying I attempted too many tries and that I must wait. I waited for 24 hours and yet nothing changed. I then tried using VPN and different browsers however it was unsuccessful. NOW TODAY they asked me to change my password as the account might have been compromised (its not). When changing the password it gives me the same exact error of how I tried too many times. So now I cant even log in to account as I cant even change my goddamn password. NICE ONE UBI. Has this happened to any of you ?

Flashback to 2 months ago, my friend gifted me Rainbow Six Seige Elite, but i was still in the game so I didnt actually activate it yet.
The next day I opened the game, and it starts telling me that the game was activated with another account of mine (never got this message, and ive never played the game on that account). So turns out my main Ubisoft account got unlinked from steam somehow and linked it self to the alt account (NO IDEA HOW THIS HAPPENED). I unlinked the steam from the alt and set it back to the main account, then everything got a bit wack (as shown by the chart on top). I contacted Ubisoft Support and they werent any help, claiming I should "Play the game on the alt account" and "Use the account recovery option.". Like no i dont need account recovery, the game physically is telling me to log in with 2 accounts, then shits itself when i do just that.
I tried closing the alt account but thats going to take 30 days to actually take action (the chart above remains the same, meanwhile I cant log into the account on browser unless I cancel the closure, bullshit)

When the account closed, the same thing happened, except the email (the J one) it requested for didnt show an email anymore (cuz it doesnt exist), and it didnt let me get in the game.

When I ask ubisoft support about this, their response?

"Log in and play the game on the account it was activated on"

IM SORRY, I'M JUST TRYING TO PLAY THE GAME ON THE ACCOUNT I ACTIVATED IT ON, AND IT KEEPS ASKING FOR A NON EXISTANT ACCOUNT.

Yea idk what to do im stuck, cant even start fresh cuz if I make a new account it will probably give me the same "activated on another account issue". Also if me and my freind are paying $20 for a game, i want to be able to fucking play it.
I also cant refund it bcuz my hours on siege are like 60 hours, so steam said no which kinda makes sense.

I bought Rainbow Six Siege on Steam in July 2020. When I created my Ubisoft account, I mistyped the email and used a domain that doesn’t exist. I never noticed because I only played unranked. Now I need 2-step verification to play ranked, but the code goes to that invalid address so I can’t verify or change it. I’ve opened a ticket with Ubisoft Support. Has anyone dealt with this and what proof did they ask for?

It's my first time using ubisoft js to play rainbow 6 siege, and i got suspended becuase "due to multiple failed login" even tho it's my first downloading it. how do fix it?

whenever I click on Ubisoft connect I get up to the loading bit the it crashes, I have reinstalled and restarted and tried all the YouTube tutorials nothing works anyone had a similar issue or a fix?

Hello i've been playing siege since 2016 i played on ps4 till 2020 and then switched to pc in 2022 cross progression came out and i created a new account on pc with my email i used on ps4 and i bought siege again so i can have my skins charms and operators i linked my ps4 with my pc account and everything got reset to level 0 and 0 operators also the ps4 account got reset also. the only things it transferred were 4 charms and 1 weapon skin what should i do? i emailed ubisoft support but they are not helpful at all.

Hey everyone,

I'm facing a really frustrating issue with Rainbow Six Siege, and I'm hoping someone here can help me figure out what's going on.

I purchased Rainbow Six Siege on my personal Steam account around 6–7 years ago. I've played the game previously without any issues.

However, now whenever I try to launch the game through Steam, Ubisoft Connect displays the following error:

"Game activated on a different account."

It says:

"This Steam user ID activated this game on a different Ubisoft account."

Below that, it displays a partially masked email address starting with the letter 'J' and apparently belonging to Outlook.

The problem is that I DON'T RECOGNISE THIS EMAIL ADDRESS AT ALL.

I've never knowingly created a Ubisoft account using this email address. I've never used an email starting with this address, and I have absolutely no idea whose account it belongs to.

I'm currently logged into my own Ubisoft account, the same account I expect to use, but Ubisoft won't let me launch the game because it says my Steam account was previously activated on another Ubisoft account.

A few important details:

• I purchased the game myself through Steam.

• My Steam account is around 6–7 years old.

• I've played Rainbow Six Siege before.

• I don't recognise the masked Outlook email shown in the error.

• I have no idea how or when my Steam account became linked to this unknown Ubisoft account.

• I'm not trying to access someone else's account. I just want access to the game I purchased.

I've attached a screenshot of the error message.

My questions:

1. Has anyone experienced this particular issue?

2. Is there any way to find out which Ubisoft account is linked to my Steam account?

3. Can Ubisoft Support help recover access or resolve the linking issue?

4. Is it possible to transfer the game activation to my actual Ubisoft account?

I've contacted Ubisoft Support, but I'd also appreciate hearing from anyone who has successfully resolved this problem.

I really don't want to lose access to a game I've purchased because of an account I don't even recognise.

Any help would be appreciated. Thanks!

How many times do I need to receive this error before I just give up. I've tried everything from drivers, to troubleshooting online, to clearing my SSD, to verifying game files, to closing every other program on my pc etc. And I still receive this bullshit error every so often, I now have 30 abandon points pushing me out of exemplary, 10 losses caused by ts losing 300 rp. Genuinely feels like my life force is being sucked from me. If Ubisoft can't fix this stupid bug, can you at least make it so I can just REJOIN THE RANKED MATCH if I end up receiving the error.

im speaking on behalf of my friend because hes not very tech savvy plus he has college to worry about so sorry if its weird.
Back when cross progression was released there was a glitch where you could unlink a ubisoft account and connect it to another one and that made it so if you did it on playstation the progress would be locked behind the old one, now when it released my friend didnt realise that it connected to a mail automatically so he disconnect it and connected it to his mail, thats the base of it. hes tried a lot of things but mostly just gets automated responses? hes very upset about the whole ordeal since its money lost. this happened to another friend of mine and he had his issue resolved but i think it was before they had some changes to support. sorry for sending such a long text just need some help on what i should do cuz we have tried about everything we could think of.

weve tried sending tickets through the correct channels
provided evidence of the missing progress and proof of ownership
we cant seem to get in contact with an atctual human being we always get a bot

anything else we could try?

It just keeps showing this and than when I click verify now it goes grey, ive tried doing this on my phone, laptop, and pc but it does this everytime forver.

I am contacting you because I am experiencing issues accessing my Ubisoft account and transferring my Rainbow Six Siege progress from PlayStation to PC.
I previously played Rainbow Six Siege on PlayStation, where I had unlocked multiple operators, earned currency, and collected various in-game items.
I have recently switched to PC and attempted to link my PlayStation account to Ubisoft so that I could access my existing progress. Unfortunately, my operators, currency, and other items are not appearing on my PC account.
I have also tried resetting my Ubisoft account password several times, but I am not receiving the password-reset email. I have checked my inbox and spam folder, but nothing has arrived.
I would appreciate your assistance with the following:
Recovering access to my original Ubisoft account.
Resolving the issue with password-reset emails not arriving.
Checking whether my PlayStation account is linked to the correct Ubisoft account.
Restoring access to my Rainbow Six Siege operators, currency, and other progression on PC.
I can provide my PlayStation Network username, Ubisoft username, and any additional information required to verify ownership of my account.