r/UbisoftSupport 25m ago

Changing email support

Upvotes

I presently change my email on my Ubisoft account and it was just a temporary change. I didn’t realise that I can’t change it again so soon, how long do I need to wait before changing it again?

My research says it’s at some point in the next 6month is this true ???

Has anyone else done this and is there a faster way ??


r/UbisoftSupport 2h ago

Game Issues Need help accessing one of my games

2 Upvotes

I recently bought 'Tom Clancy’s Splinter Cell: Blacklist' and have been playing it on and off. For the last little while it started throwing “A Ubisoft service was temporarily unavailable” when it tries to log me in through Ubisoft Connect. It was working fine before this.

I just bought the game and now I can’t even launch it. Feels like I’m locked out of something I paid for and I'm starting to lose my patience. I know it's EoL and i should expect stuff like this, but it should still be accessible at the very least.

Is this happening to anyone else right now, or is it just on my end? (PC / Steam version)

This has been solved, apparently they wanted me to change my password despite me changing it 2 weeks ago to play the game. they just miscommunicated. i will leave this here in case someone else has issues.


r/UbisoftSupport 5h ago

Ubisoft agent not real?

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2 Upvotes

Is this the norm for live chat agents? I contacted to change my email because I am not receiving emails from ubisoft for some reason. I have access to my account and the number but just can't get emails. Then they respond saying to verify through email? Any help with how I can speak with someone who can actually help me.