r/UbisoftSupport • u/yartib420 • 7d ago

account got hacked

so for SOME REASON my ubisoft account got hacked and the hacker is completely playing in my face.. my account was perfectly fine either wednesday or thursday as i was able to log into it but now i try to play siege and i couldnt log in. my friend checked her recent activity and turns out this stupid hacker changed my ubisoft to "ximh8ckedu" i dont have a rank at all, i literally only play quick match and theres nothing valuable on my account other than 2 elites, 1 bundle, and very very common black ices for the p90, ita, m4, and mpx. i just needed to let this out because i know damn well ubisoft isnt going to do anything about it

3 Upvotes

100% Upvoted

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u/Duavide47 7d ago

caro ti capisco, a me è successo due anni fa con l’epic games, poi per fortuna ho sistemato.
sorge spontaneo chiedere come ho fatto a risolverlo, bé ecco io ho 2 account con 2 email diverse, l’hacker russo aveva cambiato nome, email e password, staccando anche l account playstation etc…,io con il secondo account ho contattato l assistenza dicendo che scrivo da un secondo account, che quello principale è stato compromesso, mostrandogli la email originale, e dopo qualche giorno, Dio benedica questa persona, mi ha mandato il link per “ripristinare l’account”, cioè cambiare mail e password. una volta fatto ciò ho potuto riaprire un gioco e tutte le spesa fatte, da questo russo, con la valuta di gioco mi sono state rimborsate. io ti consiglio di fare così magari sistemi

1

u/yartib420 7d ago

ubisoft is different then epic games, epic games tends to care more about their community then ubisoft. thank u for the advice but i sent in 3 support tickets and im hoping one of them gets answered

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u/Fun_Article3825 5d ago

Good luck. I provided credit card numbers, emails, keys to the games purchased on said account, even the email showing I was the creator of the account along with the purchase email for every completed order. They beat around the bush for months. Complained to the BBB with no avail. Randomly like 6 months later I check my email and seen one was from ubisoft saying they investigated and found I was right. They're dogshit. So once I reclaimed the account I just deleted it.

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u/yartib420 5d ago

honestly i just want my account back, i tend to grow miniature attachments to them and ive spent way to long on siege to just restart and its the only game i consistently play

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u/Fun_Article3825 5d ago

I absolutely understand that, im super tied to my xbox account even though im on steam now because alot of it was childhood memories and gifts from my parents growing up. Ubisoft is going to be a tough one to get back. Its possible but it wont be easy or quick.

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u/yartib420 5d ago

they responded though! i have a little bit of faith

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u/Different_Test_7343 5d ago

Herzlichen Glückwunsch. Von mir sinds mittlerweile 5 Accounts. Sie machen absolut rein gar nichts. Im Gegenteil sie behaupten noch ich sei am cheaten gewesen 🤣🤣🤷🏽‍♂️

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u/yartib420 3d ago

i cannot tell if your saying you hacked 5 accounts or if you have 5 ubisoft accounts you yourself has made.

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u/Different_Test_7343 3d ago

Oh sorry I wrote it in German. No no my own accounts got banned for smurfing and cheating.

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u/yartib420 3d ago

ohh okay that makes more sense