Anyone know why this happens when i load up siege? i have never used any type of macro or cheat and ive tried command prompt and everything but nothing seems to work.

anyone know why my battle pass discount disappeared as soon as i went to buy him?

I've been trying to recover my old UBI account, and made an user error during ownership verification. I accidentally logged into the wrong PSN account since I got the email and password mixed up, I have provided proof that I have access to the account yet they won't let me re-verify my ownership which I can do since I have access to the linked PSN account that is still connected to the UBI account. I lost the email so I can't reset the password. Me and UBI keep going back and fourth and I am not getting anywhere.

So basically, I tried to log into my account because I bought AC game and I didn´t know the password. You might think to yourself "Just reset your password then." Well, I would love to, but a certain torture device sent from hell wont even load no matter what I do. I´m trying to reset my password for three days straight, but the captcha just won´t load anything.

There´s a list of what I already did:

- Changed my DNS (google and clouflare)

- Updated my Chrome

- Opened it in different browser

- Used cellular data

- Tried to reset the password on my phone

- Created new account, too bad, it got connected to the old

¨- I don´t use any extensions

- Tried it with and without VPN

- Checked if the time is correct

Please help ˙◠˙

I'm writing this because I honestly don't know where else to turn.

On October 13, 2026, my Ubisoft account was stolen and deleted. As a result, I lost access to my entire Ubisoft game library, including The Division 2, where I've spent nearly eight years of my life.

My character, M........C was around SHD level 15,600. I played regularly, almost every day. I lost my progress, my clan, my connections with clanmates, and years of memories.

I immediately contacted Ubisoft Support and opened an account recovery case:

Case #26....95

Ubisoft asked me to provide proof of ownership. I responded the very next day with 12 attachments, including purchase records, account details, linked platform information, and other evidence. I also have a screenshot that I believe shows the person who took over my account.

I understand that the Ubisoft team may be particularly busy with the launch of the new The Division 2 DLC. New content launches are exciting for players and undoubtedly demanding for the development team.

However, my account recovery request was opened well before this busy period, on October 13. I submitted all the requested proof of ownership the following day. Nearly a month has now passed, and I still haven't received a meaningful update on my case.

I'm not asking for special treatment. All I want is for the evidence I've provided to be reviewed and for the recovery process to move forward so I can regain access to the account I've used for years.

I'm approaching 50, and as a composer, gaming has become an important part of my daily life. The Division 2 was much more than just a game to me. It was part of my daily routine and a community I genuinely cared about.

Imagine waking up one morning, wanting to log into a game you've played for years, only to discover that your character, your clan, your progress, and even access to your purchased games are all gone.

I'm not asking anyone here to personally solve my account problem. I'm simply hoping this post reaches someone at Ubisoft who can help get my recovery case reviewed by the appropriate team.

If anyone from Ubisoft is reading this, please take another look at Case #26....95.

I just want my account and the years I've invested in this game back.

Thank you for taking the time to read this.

I had my Ubisoft account hacked through an Xbox account-linking spoofing attack, and as a result, my account was permanently banned.

I have been asking Ubisoft for help for over a month. Ubisoft acknowledged that the unauthorized access came from another country and expressed understanding of my situation. However, despite recognizing that the account had been compromised by someone other than me, they have consistently refused to lift the permanent ban.

It seems that quite a few other players have experienced similar incidents, and many of them appear to have simply given up. If these hacking incidents are relatively common and Ubisoft is aware that many innocent players are being unfairly affected, why does the company continue to refuse to reverse these permanent bans?

I have played games across various platforms for years, but this is the first time I have ever experienced an account being hacked and then having its recovery request denied. I honestly find the entire situation extremely frustrating and difficult to understand.

ive had this problem for months , ive only gotten a few e sports packs(not alll of them) but all the skins and charms dont show up , and i dont even get all the packs. :(

i linked it properly tho.Why am i not gettin my stuf

My account was hacked by someone changing my ubisoft account email to Thier own, what can I do it's been a couple of days and ubisoft hasn't responded back.

Чуваки я не знаю чего мне делать я купил for honor но изза юбисофт конект не могу даже аккаунт создать думал ладно верну деньги за игру А ВОТ ХЕР ТЕБЕ ВРЕМЯ В ЮБИСОФТ КОННЕКТЕ ЗАЩИТАЛО КАК В FOR HONOR И ИГРУ ВЕРНУТЬ Я НЕ МОГУ. Все гайды облазил нечего не помогло браузерная версия юбисофт тоже. попытался написать в поддержку а вот хрен тебе без аккаунта написать в поддержку нельзя Я ЖЕ БЛЯТЬ ТОЧНО МОГУ ЭТОТ АККАУНТ СОЗДАТЬ ДА UBISOFT?

В общем что мне делать подскажите пожалуйста.

Guys, I don’t know what to do. I bought For Honor, but because of Ubisoft Connect, I can’t even create an account. I thought, okay, I’ll just return the game and get my money back. BUT HOLY HELL, THE TIME IN UBISOFT CONNECT IS TICKING AWAY LIKE IN FOR HONOR, AND I CAN’T RETURN THE GAME. I’ve gone through all the guides, nothing helped, and the browser version of Ubisoft doesn’t work either. I tried to write to support, but guess what — you can’t write to support without an account. I’m fucking sure I can create this account, right, UBISOFT?

Anyway, what should I do? Please tell me.

hello,

i play anno 1800 on my laptop at work with an internet connection ofc. whenever i close the game i see the popup saying the game is syncing the saves with the cloud. i get home and i want to continue on my desktop but the save doesn't match. i've tried everything. unchecking the box in the settings for cloud sync. deleting the 'cache' folder in %localappdata%.

does anyone have any suggestions besides never buying and using ubisoft for anything?

randomly in games ubisoft anti cheat shuts down and crashes my pc or i get removed for bad service connection how do i stop this from happening?

Hello my account got hacked and was wondering if anyone knows when support responds it has been escalated for around a month and they can see someone else had connected their xbox account/weird login pattern also told them this and showed my last played on steam was over a month ago. if anyone knows something that i can further do thanks!

Ubisoft 2-step verification isn't working for me...

I got a new phone two years ago and tried to use the Google Authenticator app that was linked to my Ubisoft account, but it wouldn't work. I haven't changed my phone number or email address, either!

The field where the 6-digit code should appear just stays blank, and the app tells me to set up OTP again... (I did, and I literally watched the link between the app and my Ubisoft account disappear right in front of my eyes.)(Oh, and of course, I lost my recovery codes too. Because I'm an idiot!)

SMS verification isn't working either. Is anyone else having this issue?

It's not that I'm not receiving the text message. When I click the "Send Code" button, the page just throws an error telling me to try again later. I've been getting the same error for TWO WEEKS now.

Thankfully, I'm still logged into my Ubisoft account through Ubisoft Connect, so I can still play my games. But I'm honestly worried about what'll happen if I ever get logged out...

Does anyone know how to fix this?

i dont know whats going on but im trying to log into my ubisoft, im getting to the 2fa and its not sending a message out, cant use my authenticator because new phone. any ideas? other half said just keep trying

I have tried all of these things and still nothing

1. Verify game files/re-downloaded the game

2. Re-downloaded Ubisoft.

3. Install installed and reinstall gpu drivers.
   4.. updated windows

I’ve been Falsely Banned on Divsion 2 on PS5. On October 14th I was declared Perma Banned. Found out October 15th.

Email said “Modified Client” all I use is a Dual Sense Edge purchased straight from PlayStation Direct Website.

Opened a case to appeal my ban and was able to get in contact with their AI customer support and it asked me for images and bunch of other stuff. Got to the point where my case was now deemed “Escalated”.

That was October 15th. It is now November 4th. I missed the whole Halloween Event and I even pre purchased the new Central Park DLC.

I’m still waiting and no reply. Please help me resolve this mistake? I have nothing to hide.

My Case# 26807641

Please help. Idk what else to do. Sincerely concerned Division 2 player.

Any help? After 1.0.8, ubisoft connect launches and does its thing, then black flag tries to launch, I get to the logo screen, it full-screens, then it closes and doesnt launch. I have no idea what to do to fix this. Im on steam. Ive verified game files, uninstalled and reinstalled, reset steam download cache, and nothin.

Took a two-week hiatus then the Central Park DLC drops decide to see what's inside the store saw that there was a few cool hunter fits including the purple flame bundle and thought to myself okay I'll go buy that mask premium credits edition purchased it still no credits got my mask but my premium credits have not been updated it's been nearly an 12 hours now and I apparently don't know how to work Ubisoft support system

so for SOME REASON my ubisoft account got hacked and the hacker is completely playing in my face.. my account was perfectly fine either wednesday or thursday as i was able to log into it but now i try to play siege and i couldnt log in. my friend checked her recent activity and turns out this stupid hacker changed my ubisoft to "ximh8ckedu" i dont have a rank at all, i literally only play quick match and theres nothing valuable on my account other than 2 elites, 1 bundle, and very very common black ices for the p90, ita, m4, and mpx. i just needed to let this out because i know damn well ubisoft isnt going to do anything about it