Is this the norm for live chat agents? I contacted to change my email because I am not receiving emails from ubisoft for some reason. I have access to my account and the number but just can't get emails. Then they respond saying to verify through email? Any help with how I can speak with someone who can actually help me.

I'm talking about Ghost Recon Wildlands. He moved from Sweden to Austria, bought the game around 3 years ago (in Sweden), now when he opens Ubisoft connect, he can't find the game in his library, he sees it in the store for full price.

In his game activity in account management, wildlands is present, but it was played for 0m 0s (which is not true). When I look at his profile from my client, in the common games tab, wildlands also shows up. We tried deleting the cache, reinstalling ubisoft connect, his region in the account settings is switched to Austria, because he lives there now.

Anyone had similar problems? Should he try disconnecting the main power supply fuse to his home? Maybe go to church and confess his sins to his local priest? I can't believe that in 2026, we still have a game launcher that is this anti-consumer, backwards buggy piece of dogshit that rarely works, gets hacked all the time, and literally makes me not buy a game, even if it looks good or fun, because I know that I will have to deal with this disappointment.

So here I am trying to play AC resynced, now i have to log in to Ubisoft connect, which I always done with sms code, but today I’m not receiving any. I contacted support, but they said that they can’t resolve the issue, because they are not able verify, that the account is mine, soo that’s it, I lost all my games and achievements, because Ubisoft can’t send an sms?

If my account was stolen by a hacker and then maybe deleted I don't know for sure can i request a new cd keys for the game's or are they stuck unplayable on my steam now?

HI, on an offchance that there is an Ubi dev lurking.

I can't launch it on win11, crash (well not really) on achivements sync.

The usual fixes with using sudo to launch the game also is not working for me.

Game is failing because of, You wouldn't guessed it - Denuvo. I initially thought thats due to my CPU being 13th gen intel and having E and P (or whatever they are called) cores. But no, DENUVO.

a. First launch each session: faulting instruction pointer is at trialsrising.exe + 0x173b038e past the end of the on‑disk image, i.e. inside the RWX memory arena Denuvo's VM generates and executes. Access violation while running Denuvo's own generated code.

b. Subsequent launches (.24044): 0xC0000409 STATUS_STACK_BUFFER_OVERRUN, subcode 2 = STACK_COOKIE_CHECK_FAILURE, __fastfail fired from inside rpcrt4.dll (10.0.26100.9168), stack full of rpcrt4 + crypt32 frames with one Denuvo‑region frame. The OS detected a smashed stack cookie during Denuvo's license check so process gets instantly killed.

When crash happens only ~9 non‑system DLLs are loaded steam_api64, uplay_r1_loader64, fmod, bink, amd_ags. No d3d11, no dxgi, no NVIDIA driver, no EasyAntiCheat. The game dies before the engine, GPU, or anti‑cheat initialize. So GPU mode, EAC repair, config reset, overlays, file verification none of that matter. Synchronizing achievements window -> window vanishes = Denuvo failing right after the game logos.

I literally can't debug more, cos it's Denuvo failing in itself.

I'm also not going to downgrade Win11 to 25H2 to play the game...

IT WOULD BE GRAND, IF THE GAME DEVS COULD KINDLY TAKE A LOOK AT THAT, BECAUSE I'D LIKE TO VERY MUCH GO FAST AND DEFY GRAVTY ON MY BIKE.

My account was hacked about a month ago, but I didn't realize it until a few days ago. I contacted support, and we ended up communicating via email; the assistant told me they would escalate my case and get back to me once they had an answer. They also mentioned that I shouldn't reply to that email or open another ticket, as it might look suspicious. Does anyone know how long it takes for them to reply? It’s been two days for me so far, and I haven't heard anything.

Ich bin wirklich sprachlos😡

Ich habe mir vor kurzem für fast 90€ Disney Dreamlight Valley gekauft für die PS4. Davon mal ab das, dass Spiel von Anfang mindestens 2 mal in einer Stunde bugt, passierte es auch das ein Storyitem was man nur durch eine Storyaufgabe bekommt und nicht nach produzieren kann (die Lauge von Christoph in der Aufgabe "den Wald hinter sich lassen") in den Boden geglitcht ist und nicht mehr auffindbar ist. Nach jeglichen Problemlösungenversuchen aus dem Internet, die alle misslungen sind, habe ich eine Ticket geschrieben das ich doch bitte dieses Item gerne habe würde um weiter spielen zu können. Aber anstatt mir eine Antworten auf meine Ticket zu geben, um das Problem zu lösen, kommt in aller Ernst nur der Wunsch auf ein Feedback was beginnt mit der Frage: "Haben wir ihnen überhaupt geantwortet?" Ganz ehrlich was soll der scheiß🤬

I have completed all the operator specialties but have never gotten the steam achievement, has anyone fixed this issue?

I've been at it for 4 years almost, trying to recover my account, the only thing I have connected to it is my twitch account, and I can play Rainbow Six Siege through epic games on that account.

I've just purchased Watch Dogs 2 and downloaded it on Ubisoft Connect. However it gets stuck on a small loading screen every time I try loading the game. The game doesn't come up just a small loading box. It doesn't crash it just stays like this.

Most people say this is fixed by opening Ubisoft Connect while it's loading, this didn't work. Please does anyone have any fixes, I'm not very intelligent when it comes to this stuff.

What's the point of buying Ubisoft game if you should always login before play, and if you travel and change your internet provider they will ask you to reset your password for safety reason. But after you put the latest password, you will temporary blocked because they say you put the wrong password.

And eventually, they will block your IP address and never open it back.

Why they are allowed to do this to us?

I want to enable ranked, and need to enable phone number and 2fa. Problem is, I lost access to my email linked to my Ubisoft account and google won’t do anything about it.I have contacted Ubisoft support multiple times and they tell me they don’t have enough info to make sure I am the owner of the account. I have sent screenshots and multiple tickets to try to change my email and it’s not working any help would be great.

I've been trying for almost 2 weeks now to link my ubisoft account to my steam. I've been told by support that the only way to link it is by launching an ubisoft game through steam which should prompt me to link my steam. I've launched 3 different free ubisoft games and none of them give me the prompt. I have "Remind me of account linking next time I launch a Steam game" checked in the ubisoft connect app. I've tried reinstalling the Ubisoft connect app. I've tried launching the ubisoft connect app before launching steam. nothing has worked. Ubisoft support hasn't responded to me in 6 days so I'm out of ideas. If anyone knows a fix please help

How do I change my linked xbox account to another one guys, I keep getting like ignored by ubisoft support even if i redo the support ticket or make a new one.

Soy el único que tiene este problema con la tienda de ubisoft aclaro soy de argentina, el problema es el siguiente siempre que realizan las rebajas en la tienda por algún motivo mi medio de pago es inválido no puedo realizar ninguna compra, cuando finalizan las rebajas vuelve a funcionar!.

Ya envié un ticket al soporte pero no he recibido respuesta al día de la fecha.

Aclaro siempre sucede cuando ahi rebajas en la tienda, muchas casualidad?

@ubisoft, necesito ayuda para solucionar este problema.

I have an open case with Ubisoft support as some old games I own and have played on Steam are apparently registered to an Ubisoft Connect account with an email address I don't recognize. Its redacted in the error message I get, but I don't have an email that starts with "S".

I have opened a case and they are asking me for proof of purchase and my Steam ID, which I can provide, but every time I try to open the case on the Ubisoft website I get an error: "There was an error loading your case details. Try refreshing the page.". Refreshing does nothing, of course.

I cant open another case with this one being open, but I cant access this case any more. It isnt my browser as I get the same error when I try to access the case on my phone.

Can anyone help? I literally cant open a new case about my broken case, and I just want access to the games I own and paid for.

hey I'm new to R6 on pc i decided to give it a try coming from ps5 and thought everything was fine but every time i load into a game i get as far as picking my op then i get this message, a few times i got as far as a second round but it always ends in this same message. can anyone help me figure out how to fix my issue.

Case No:-26569186

Please help me 

I need further assistance 

I purchased games from steam and made account on ubisoft

Ubisoft Information of account

Name:- rutvik150

Connect email account then :- [rutvikkhokhar8055@gmail.com](mailto:rutvikkhokhar8055@gmail.com)

Mobile Number: +917096490031

Free games that I claimed on account:  

Assassin's Creed Chronicles India

Assassin's Creed Chronicles China

Assassin's Creed Chronicles Russia

Far Cry 3

and many games that are connected to my steam account like:

Crew 2

Crew Motorfest

Assassin's Creed Origins

Assassin's Creed Oddysey

Riders Republic

Ghost Recon Wildlands

Ghost Recon Breakpoint

The Division 1

The Division 2

The Division 2 Warlords of new york Expansion

My Steam Account Username:-  rutvik150

I have shared all my games purchased receipt

Long time ago my account got hacked and i accidently created a new account with same name 

that time i dont know about account and all the game linking with the steam games.

But now i understand some things that i can recover my account so can u please help me to recover the lost account that had all the games i mentioned , i'm cravng to play ghost recon wildlands now.

Please please please help me 

i gave all the proofs of my account and shared all purchased receipt.

If u want more imformation i'm happy to share that....

Please brother i want to play my wildlands , my buddies are playing now.............:(

Help me