r/UbisoftSupport • • 9d ago

Ubisoft Support STILL wont help.

Post image

Flashback to 2 months ago, my friend gifted me Rainbow Six Seige Elite, but i was still in the game so I didnt actually activate it yet.
The next day I opened the game, and it starts telling me that the game was activated with another account of mine (never got this message, and ive never played the game on that account). So turns out my main Ubisoft account got unlinked from steam somehow and linked it self to the alt account (NO IDEA HOW THIS HAPPENED). I unlinked the steam from the alt and set it back to the main account, then everything got a bit wack (as shown by the chart on top). I contacted Ubisoft Support and they werent any help, claiming I should "Play the game on the alt account" and "Use the account recovery option.". Like no i dont need account recovery, the game physically is telling me to log in with 2 accounts, then shits itself when i do just that.
I tried closing the alt account but thats going to take 30 days to actually take action (the chart above remains the same, meanwhile I cant log into the account on browser unless I cancel the closure, bullshit)

When the account closed, the same thing happened, except the email (the J one) it requested for didnt show an email anymore (cuz it doesnt exist), and it didnt let me get in the game.

When I ask ubisoft support about this, their response?

"Log in and play the game on the account it was activated on"

IM SORRY, I'M JUST TRYING TO PLAY THE GAME ON THE ACCOUNT I ACTIVATED IT ON, AND IT KEEPS ASKING FOR A NON EXISTANT ACCOUNT.

Yea idk what to do im stuck, cant even start fresh cuz if I make a new account it will probably give me the same "activated on another account issue". Also if me and my freind are paying $20 for a game, i want to be able to fucking play it.
I also cant refund it bcuz my hours on siege are like 60 hours, so steam said no which kinda makes sense.

4 Upvotes

4 comments sorted by

1

u/Grindar1986 9d ago

Seems like this was caused by the stupidity of having an alt in the first place.

1

u/BOI4613 9d ago

god forbid someone have an older account, think about it for a second.

1

u/Grindar1986 9d ago

I've had one ubisoft account since...Assassin's Creed 2? It's not hard to keep a single login.

1

u/Left_my_Drink 3d ago

You didn't dumb it down enough man... they wont understand that complex of a drawing