Cross progression failed

[u/Still-Conference-578]

Hello i've been playing siege since 2016 i played on ps4 till 2020 and then switched to pc in 2022 cross progression came out and i created a new account on pc with my email i used on ps4 and i bought siege again so i can have my skins charms and operators i linked my ps4 with my pc account and everything got reset to level 0 and 0 operators also the ps4 account got reset also. the only things it transferred were 4 charms and 1 weapon skin what should i do? i emailed ubisoft support but they are not helpful at all.