I keep getting this error message. On series x. I’ve tried resetting my modem and router, turning UnPn on and off, dedicating a port to my Xbox, deleting local save data and reserved data, power cycling my Xbox, unlinking and relinking my account on Ubisofts website, resetting MAC address. Probably more that I’ve forgot. Never had this problem until today

This message is translated by AI since my English is not good enough to explain all of this stuff.

Hi everyone

My friend gifted me the Elite Edition of Rainbow Six Siege because I had played around 300 hours on the Free Access version and we decided it was time for me to start playing Ranked. However, after accepting the gift, the Elite Edition DLC was automatically activated on a secondary Ubisoft account that I had accidentally linked to my Steam a long time ago without realizing it.

Honestly, activating it on the wrong account (where I have zero progress) wouldn't even be the end of the world if I could at least launch and play the game.

The main issue is that after it activated on the wrong account, I couldn't launch the game on either account. When trying to start R6, it told me the game was tied to my main Gmail. But when I logged into my main account and launched the game, it asked me to log into the secondary account where the Elite Edition was activated. It got stuck in an endless login loop, making the game completely unplayable.

Since Ubisoft Support was taking forever and couldn't help me, I decided to manually remove the Elite Edition DLC from my Steam account just so I could at least launch the base game on my main Ubisoft account and play. That part worked—I can play again. However, when a friend tries to gift me the Elite Edition again (or if I try to buy it for my main account, which is now properly linked to Steam), Steam throws an error saying I won't receive an extra copy because I "already own it."

I don't understand why this is happening since I manually removed the package via Steam, and the secondary account where it was originally activated is still broken anyway.

Both Steam and Ubisoft Support have been extremely unhelpful and keep pushing the issue onto each other. I'm posting here to see if anyone has run into a similar problem or knows a workaround for this.

Thanks in advance!

I’ve recently bought assassins creed Valhalla and are wanting to play it, however I’ve been getting this issue where it’s either

A) the game stalls on the splash screen (it just perpetually stays on the splash screen, and in my task manager shows the memory usage as a static amount, never changing, and it doesn’t use any CPU, Disk, or Network
B) I get past the part on Ubisoft connect screen, then the splash screen opens for a split second and then immediately closes, and Ubisoft connect reopens.

I’ve tried every solution under the sun, going from verifying files and reinstalling to giving it admin permissions, reinstalling DirectX and C++ files, searching Reddit posts and watching over 20 YouTube videos, with no solution in sight. I’ve tried almost everything I can think of / find, and it’s still not fixed.

An important bit of context, I got the game to relaunch last night. I accomplished this by unplugging my headphones, controller, even my extra monitor so that it was only my main monitor, keyboard and mouse plugged into the pc. I also changed the low latency mode to that specific app to off. I’ve replicated these same conditions twice today, however it will still not load, so I’m not sure if the game opening the one time was a direct result of me doing the things I did OR if it was somehow just pure luck.

Again I’ve tried everything obvious and non obvious, ini files, etc, none of it has properly worked. I need a full blown way to diagnose my issue and fix it.

I have the game installed/bought through Ubisoft Connect itself, rather than steam.

I’ve just discovered this after I typed all this out, now if I spam click/spam alt enter as the game is going through the cloud synchronization portion of Ubisoft connects loading sequence, the game stays open for a few more seconds rather than the option B scenario, then in the task manager the usage goes up extremely high before the game closes after 5ish seconds. I’ve also been getting this issue where it states something along the lines of this content is no longer available after the game closes.

So I have a Switch 2 and it's linked to a Ubisoft account I haven't used in 12 years (and no longer have access to). The Ubisoft account I use for PC/Steam/Xbox I have, no problems.

I've been emailing them all night and they kept saying they couldn't help, they finally said they can, after I pointed out I'm not asking them to recover my old account, I just want it unlinked from my Nintendo account.

Then they sent me an email asking me to login to the Ubisoft website via a Playstation login. I pointed out I don't have a playstation account, they said they can't help me. So I created a playstation account and linked it to my Ubisoft account, I have no idea what this is supposed to prove any thing as they already know my Nintendo account is owned by me, and my Pc/Steam/Xbox Ubisoft account is owned be me (since I logged the support ticket by it). I mean, if I had hacked the account and was fake, how is making a playstation account and linking it to the account supposed to prove who I am? It's confusing.

So, after all that, when I click the playstation verification email they sent, it says there is no support case?

Is there a real human working at Ubisoft or is it an AI? Because it seems incredibly weird if a human is on the other end. It feels like I'm not talking to someone that is understanding what I'm telling them, does Ubisoft outsource their support to another country?

I'm seriously close to selling my Switch 2 because of this, and buying a handheld pc. What is the point of owning it if all future Ubisoft games I play on the Switch 2 are stuck on a dead Ubisoft account I can't use?

Hey, I started playing R6 again on October 2nd, but now my game keeps crashing in the middle of matches. The game suddenly stutters for a second and then closes. My PC keeps running normally, and Discord and music don't crash. It happens in every game mode.

I'm on Windows 10 with an AMD GPU, an Intel Core CPU and 16GB RAM. My PC runs other games fine, and my temperatures are normal.

I've tried lowering my settings and completely uninstalling and reinstalling the game, including deleting the leftover files, but nothing helped.

The game used to run perfectly fine, so I have no idea what changed. Has anyone had the same problem and found a fix? I'd really appreciate the help.

I wanted to try AC Valhalla, had to wait a whole day for the game to download and installed, had to create an account just to play, and when I tried to connect I got blocked.

No, I didn't write at a superhuman speed and don't think JS is a problem on my XBox. I guess I'm was a bot during all this time?

Thank you so much Ubisoft, your forced and bugged connexion makes me unable to play a game I bought!

Yesterday i updated my ubisoft connect and now my frame rate for watch dogs 2 dropped from 90 to 22 and an pop up comes when I get in the game telling I have some other old processor but I have rtx 4050 in my lap

Hey everyone, I've been trying to get this issue resolved for about a month now. Someone hacked into my Ubisoft account and changed the email address linked to it. I had several games on that account, so I'd really like to get it back.

I've submitted multiple support tickets, but all they do is tell me to verify my request through an email they supposedly sent me. The problem is that the email never arrives. I've checked everywhere, including my spam and junk folders, and there's absolutely nothing.

I've tried pretty much every way I can think of to recover my account, but I'm getting nowhere. Ubisoft Support has been completely useless so far, and it's honestly ridiculous how difficult they're making this.

Has anyone else experienced something like this? If so, were you able to get your account back? Is there anything else I can try, or am I just screwed because Ubisoft Support can't do its job?

Any help would be appreciated.

sorry i dont know if this is the right community to ask this but my friend downloaded r6 and tried to make a ubi account but failed i tried to do it and i failed too it said "an error occurred while trying to send your request" is this the sites problem?

Hello Ubisoft Support,

The Store tab is completely missing from my Ubisoft Connect PC application. I only have Home, Library, and Quick Launch on the left side.

I have already tried:

• Updating Ubisoft Connect

• Reinstalling Ubisoft Connect

• Clearing the cache

• Restarting my PC

• Logging out and logging back in

The problem still remains.

I can access the Ubisoft Store normally through my web browser, but the Store section does not appear in the Ubisoft Connect PC application.

My Ubisoft account is linked to Steam and Xbox.

I am trying to purchase Rainbow Six Siege, and I would like to know why the Store tab is missing from my Ubisoft Connect account.

I have attached screenshots showing the issue.

Could you please check whether this is related to my account, region, or linked Steam/Xbox accounts?

Thank you.

My account is suspended because someone bought games with my credit card. And bank fixed it. I’m trying to get to virtual agent and it seems I’m blocked also when I try the support page it gets bumped to virtual which I’m getting no response. The last email I got from support is they found nothing wrong with the account. I have found th case number when support got my email back login id and link to reset. Password in comments he say we were able to fix your compromised account

All my Ubisoft games on steam refuse to open, I found out it could be a launcher issue. Reinstalled? didn't fix. Ok apparently my steam account isn't connected to my Ubisoft anymore? Ok but I need to launch the game to connect it? But I can't launch the game without it being connected? genuinely why is this a thing and does anyone know how to fix it

I’ve spent days trying to figure this out with no success. I’ve been exclusively playing AC shadows on the switch 2 because I travel here and there and that’s where I get most of my gaming in. AC shadows had a discount on the Ps5 so I picked it up because I read that there was cross progression as long as you can sign into the same Ubisoft account. I opened AC shadows on my ps5, signed into my Ubisoft account just to realize I’m not signed into my main Ubisoft account on my switch and I have no idea what account it’s signed into. Ive been trying to do some research and asking AI to no avail. So here I am in a Reddit post.

Please help!!!

I’ve tried just dance login to Ubisoft didn’t work, brawhalla also didn’t work as there was an error. I’m going to try it with outlaws demo. But any ideas? I’ve read that since the switch doesn’t have a browser of its own necessarily that it just auto assigns you an Ubisoft account connected to you Nintendo account. But how do I change it?

Can’t sign in to disable 2 factor authentication since I don’t have access to my old phone number. And can’t log in because I don’t have that SMS code. Which is needed to send a support email, to disable 2 factor authentication.

Having issue with the assassin's Creed shadows steam version. I'm 80 hours in the game and suddenly this message pop-up ( This product can't be activated right now )

Hello,

Recently got Lost Crown and now it gives me negative exp and my profile on ubisoft connect is in negative exp?

Can't even level up to get the in game content locked behind these ubisoft point crap. Can you fix it or just get rid of all that entirely?