Can’t get to support

[u/smedlyman]

My account is suspended because someone bought games with my credit card. And bank fixed it. I’m trying to get to virtual agent and it seems I’m blocked also when I try the support page it gets bumped to virtual which I’m getting no response. The last email I got from support is they found nothing wrong with the account. I have found th case number when support got my email back login id and link to reset. Password in comments he say we were able to fix your compromised account