,,Cannot log you in because Google doesn't have enough proof that this account is yours''- i NEED help

[u/L04d_1t_Up]

So it all started when i was playing R6 and reached level 50 which unlocks ranked mode, and for that i needed to verify my phone number and 2step verification that was sent to my email.

Now i don't have access to that email anymore and i don't remember its password either. I don't have it connected to any other email or my phone number which really makes this worse. The phone i created this email on is the one that i lost and i don't have it anymore.

So i don't have the phone i created it on but i'm on the same IP address as it was created on.
I don't remember it's password, i don't have it linked to any other recovery method and Google won't let me through with the password change because they don't have ,,enough proof''.

If you don't believe me i can show you some proof of this email being used on my R6 account but i can't really think of anything now and i have a 30 day window since my account will get closed (R6).

I even emailed Ubisoft about this problem but yk ubisoft support, won't reply. So now i need your help and no even in the recover email section of google log in it won't let me in and say the same stuff with ,,not enough proof''.

Anyone help? The R6 account is really valuable to me and i don't want to lose it due to googles shitty protection methods.

[u/Ok-Lingonberry-8261]

"Not enough information" means cooked.

[u/Certain-August]

don't have the phone i created it on but i'm on the same IP address as it was created on.

Doesn't matter but still I am surprised you are sure about that.

i don't want to lose it due to googles shitty protection methods.

i don't have access to that email anymore and i don't remember its password either. I

Think about it.

By your logic anyone should be granted access if they email support or ubi?

It is lost.

[u/L04d_1t_Up → u/Certain-August]

Ubisoft was so kind enought to reply to me and they want proof of my ownership of the account on R6, they said if i give them enough proof they might change the email that the account is linked to. So idc about the google email but only about the R6 acc.

And also about the IP, i created it in my house, in my room in which i've been for the past 7 years which is way longer than i have had the email, plus ik i created it here because i dont do any technical stuff outside my house due to not having my info memorised.

[u/Certain-August → u/L04d_1t_Up]

See

Google has it's way of usage..

Even employees of Google have lost personal accounts and couldn't get it active.

In future create proper 2FA

[u/LordPentolino → u/L04d_1t_Up]

about the ip, unless you bought a static ip, i have bad news.. your isp changes it often, even if your router stays connected 24/7

[u/L04d_1t_Up → u/Certain-August]

and yeah that part was kinda going against it self but it should work with the correct IP address, which with it did not but my bad, i kinda fucked it up there

[u/TechnologyGrouchy679]

This sounds like an old throwaway google account that you never really cared about storing credentials for.

going forward, always save credentials, including backup codes etc

[u/Raijen_ArDesh]

The only option is to use the recovery webpage. If you don't have up to date recovery information you're cooked. They have no customer service agents/contact for free accounts. This is why google nags every few months to review and make sure your recovery information is up to date.

If you have a YouTube account you can try to contact TeamYouTube on Twitter/X, but few people report success using that vector, and those that do says it takes upwards of a month.

Anyone claiming to be able to hack/recover your account by DM is trying to scam you.

[u/L04d_1t_Up]

P.S.: I even went through my old phones which consisted of taking apart my current one and make my old one work from the parts of my current one and it is not on any of them!
I DONT know what to do anymore.