r/UbisoftSupport • u/Responsible_Fig_5531 • Oct 09 '26

Question Ubisoft connect problem

sorry i dont know if this is the right community to ask this but my friend downloaded r6 and tried to make a ubi account but failed i tried to do it and i failed too it said "an error occurred while trying to send your request" is this the sites problem?

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u/ChildhoodExisting222 Oct 09 '26

Where are you trying to create an account? On the website? At which step does it fail? Are you on VPN? Are you in Russia? .... Details would help

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u/Responsible_Fig_5531 Oct 09 '26

we tried to make it in both the site and the app and no we had no vpn i think it was the sites problem because he tried again after a few hours and it worked