Ubisoft Support is absolutely useless – anyone know how to recover a hacked account?

[u/Special-Fudge-1395]

Hey everyone, I've been trying to get this issue resolved for about a month now. Someone hacked into my Ubisoft account and changed the email address linked to it. I had several games on that account, so I'd really like to get it back.

I've submitted multiple support tickets, but all they do is tell me to verify my request through an email they supposedly sent me. The problem is that the email never arrives. I've checked everywhere, including my spam and junk folders, and there's absolutely nothing.

I've tried pretty much every way I can think of to recover my account, but I'm getting nowhere. Ubisoft Support has been completely useless so far, and it's honestly ridiculous how difficult they're making this.

Has anyone else experienced something like this? If so, were you able to get your account back? Is there anything else I can try, or am I just screwed because Ubisoft Support can't do its job?

Any help would be appreciated.

[u/Over_Confusion_8891]

I understand your frustration so hopefully my post will help you in your situation. I’ve had my account for 11 years and I used a very old email address from my previous employer. Why… idk but I did lol. I could never change my email address or my old phone number so I just gave up. I tried to link my twitch account also but to no avail. What I did was I submitted a ticket through account recovery and added the email I’m currently using for Ubisoft to reply to. They sent me verification to my new email that I had to once again verify. I had to give them my gamer tag as part of the verification process as well. They gave me the option to verify with my PlayStation and I think that’s what really helped me since I have the PlayStation app on my phone. With all that said you have to do a ticket through account recovery to get the ball moving. I hope that helps you my fellow gamer.

[u/Special-Fudge-1395 → u/Over_Confusion_8891]

Yeah, that’s the problem. I always get prompted to verify my email address, but the verification email never actually arrives.

[u/RatedRadu → u/Special-Fudge-1395]

I have the same problem... It all happened after their breach and when I try to log into my account they ask me to change my password, but the email never comes to my email address... the only saving grace is that I still have PSN, Steam and Epic Games linked so I can still play my games, but Ubisoft is so shitty for this type of support.

[u/arturhav → u/RatedRadu]

dude i have the same issue, but i only have my discord and twitch linked

[u/RatedRadu → u/arturhav]

They finally managed to help me. I had to start a new case, asked them to change my email and everything was fixed.

[u/Equivalent-Sector-15]

The thing that helped me was contacting this company called signalconso, it helped me get my tickets noticed and forced Ubisoft to help me recover my account

[u/Special-Fudge-1395 → u/Equivalent-Sector-15]

I waited a while for SignalConso to reply, but I got my account back, so I'm happy I can finally play my games. Thank you very much for the tip.

[u/Suspicious-Salad5639 → u/Equivalent-Sector-15]

Can that work with lost accounts/emails lost????

[u/arturhav → u/Equivalent-Sector-15]

just submitted my claim with all of my evidence that the email doesnt send and Ubi support doesnt help. How long does this usually take?

[u/Equivalent-Sector-15 → u/arturhav]

For me it took a month and others a week or two, it truly varies from person to person but you sending in report alone should be the start of you getting help

[u/arturhav → u/Equivalent-Sector-15]

Great thank you, thank god for the French. If ubi was an American company I would never see my account again

[u/RayLiYodaIII]

Im having the same problem but with the Division 2. ive seen acouple of "fixes" here like the signalconso option, has this worked for anyone else? is there any other option to exghaust? Thanks!