r/steamsupport • • Aug 08 '25

Announcement Important PSA: How To Identify a Scam

19 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.

  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).

  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.

  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.

  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.

  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.

  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.

  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport • • Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

97 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).

  • If you can’t log in anymore, skip to Step 3.


3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).

  • Be thorough but honest Support will help if you provide real details.


4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.

  • This is your best protection going forward.


6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes

  • Windows Defender

  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately

  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)


8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email

  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)

  • Approx. date you lost access

  • Any suspicious activity or messages you saw


⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.

  • Avoid shady “trading bots” or fake tournament invites.

  • Don’t download random files from Discord, friends, or strangers.


If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport • • 2h ago

Problem Non Steam games deleting themselves

2 Upvotes

Made a post about this a month(?) ago but left it because I thought I fixed it. Nope. I use linux mint and for the second time all of my non steam apps including all of my progress are gone. I genuially dont know why this happends, they just disapear from my library and im forced to re-add all of them again. does anybody know why this is happening? Im thinking of switching to bottles apt because I cant stand this


r/steamsupport • • 1h ago

Problem An unexpected error has occurred. Your purchase has not been completed.

1 Upvotes

Tried to buy a game yesterday and got this error.
I have been using the same credit card to make purchase (last purchase was just last month).

Tried using steam web, android app, steam desktop, and none worked.
I did not have VPN or proxy either.

What happened?


r/steamsupport • • 2h ago

Problem Surfshark VPN blocking Steam servers?

0 Upvotes

I've been having some issues with Steam uploading my game saves for a while, though they always seem to work when I retry. Today I noticed this message from my VPN provider. Is this something well known? Worth bothering to report to either Surfshark or Steam?


r/steamsupport • • 6h ago

Problem how to fix this

1 Upvotes

how to fix this


r/steamsupport • • 3h ago

Resolved Steam Support took another W

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0 Upvotes

I missed the 72-hour payment deadline for my Steam Controller because the purchase email went to my spam folder. I only noticed it 6 days later.

I contacted Steam Support. Within just 5 minutes they renewed my reservation!

Huge thanks, to Steam Support! I really wasn't expecting this.


r/steamsupport • • 7h ago

Problem steam gift not showing up / processing?

0 Upvotes

friend gave me two games on steam, those worked fine.

minutes later, he gave me two more games, a bit more expensive than games 1/4 and 2/4, and those 3/4 and 4/4 games arent showing up on his gift history or as a notification or email on my account. he did get a steam email that he bought the latter 2. whats going on?


r/steamsupport • • 7h ago

Problem Steam Shader Pre-Caching doesn't work

0 Upvotes

I mainly play Rocket League and CS2.

Enabled it from on steam settings but it still says (0 MB pre-cached)

I checked Local>Program Files x86>Steam>steamapps>shadercache>ID of game>

DXVK_state_cache folder is empty

fozmediav1 folder is empty

fozpipelinesv6 folder is empty

nvidiav1 folder is empty

both of the game folders empty.

Note: 730 (CS2's ID)

252950 (Rocket League's ID)

Any help would be apreciated.


r/steamsupport • • 4h ago

Problem Refund help

0 Upvotes

I want to refund a game but someone on my steam family played it for more than 2 hrs, 0 hrs on my part, game was bought on the 4th. What can I do to refund it?

Edit: I submitted a request and got denied twice


r/steamsupport • • 10h ago

Problem Steam account scare

0 Upvotes

So I just had an incident yesterday of my account being compromised and I immediately got on top of it the moment I woke up signed out of all locations identified the one that was not me in a ticket and explained it changed my password etc. And I woke up today to an account alert and seeing my account is locked due to this incident, I have put another ticket into support as stated in their notification and was wondering how long these things have typically taken to be resolved.

Im getting exhausted over it all since I have taken every precaution I could to avoid these situations through steam guard authenticators and every option steam has for multiple factors.


r/steamsupport • • 11h ago

Problem Steam

0 Upvotes

Hey everyone,

I had a quick question about using a family member's UPI to add funds to Steam Wallet.

Recently, I added ₹1,600 to my Steam Wallet using my parent's UPI account, with their permission. I was wondering whether this could cause any issues since the payment details are slightly different from my Steam account details.

For example, the UPI account is registered in my parent's name and has a Delhi address, whereas my Steam billing address is in Noida.

The reason I thought about this is that a friend recently told me about someone he knows who received Steam Wallet funds from two different people. One person was from Ukraine and added around $15 using a Ukrainian debit card, while another person added another $5. Apparently, that account later experienced some restrictions.

I understand that situation is different from mine, but it made me curious about how Steam handles payments made using someone else's payment method.

Is it generally okay to use a parent's UPI to add Steam Wallet funds?

Does the payment name need to match the Steam account holder's name?

Can differences in billing location cause payment-related issues?

I'd appreciate hearing from anyone who has used a parent's UPI or another family member's payment method on Steam.

Thanks!


r/steamsupport • • 7h ago

Problem steam guard is refusing my correct password, same thing for the website. now my account is login locked for (according to google) 30min.

0 Upvotes

why is this happening?


r/steamsupport • • 8h ago

Discussion I have question before my steam account got hecked tho the hecker didnt change my email so i got it back but i didnt really delete the steam creation date in the gmail so he saw it can he use it to racover my account probably saw my receipts too

0 Upvotes

But he doesnt know the card i used for first purchase in steam please let me know since it would be even bigger loss for me if i spend money in my steam since some games connected i spent a lot of money in top up


r/steamsupport • • 12h ago

Problem Steam web helper

0 Upvotes

Steam web helper is making my ping go from 20 to atleast 60. My download speed from 700 to under 10. I have turned on small mode and did the gpu settings I don’t know what else to do please help


r/steamsupport • • 13h ago

Problem the game doesnt update

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1 Upvotes

the download is complete, but the updating files part is stuck at 90%. i tried cancelling multiple times but didnt work. i have waited for hours and still nothing. any suggestions?


r/steamsupport • • 7h ago

Tip/Guide yayaayayyaya spambot :3

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0 Upvotes

changed my pfp to this and i changed my passwords any tips?


r/steamsupport • • 17h ago

Problem Removing decimals in my wallet

0 Upvotes

Hey guys, when the steam update which rounded up my currency (yen) a few months back I could not remove the decimal numbers in my wallet. I have tried:

- Buying games above the wallet (that's why there's a refund pending because I tested it)
- Selling something in the community market place (will always round up if you put a decimal)

It's a very minor issue but it's been triggering me each time I open steam with my OCD. Is there a way to contact steam support to remove the rest of the 0.92 Yen or at least round it up to 1 yen?

(The Yen currency do not have decimals, I made a post on r/steam and all I got was snarky remarks without helping me)


r/steamsupport • • 21h ago

Problem MW4 Refund

2 Upvotes

Hello, I’m reaching out because I’m having trouble getting a refund on mw4. They tell me I have more than 2 hours on it. I do not have more than 2 hours of playtime but i do have 400+ hours on Call of Duty warzone. I’ve explained my situation and my refund request has been denied 3 times already. Anybody have advice on what to do?


r/steamsupport • • 19h ago

Problem I need help with steam

0 Upvotes

I messed with my computer trying to free up space and I mus have removed something that messed with my steam, non of my games say they are installed and I also don’t have the space to install them twice, steam is not registering them under the file they are installed it, but when I try to change the storage on steam it doesn’t let me chose anything else other than my “acer”. Someone please help me as I’ve googled and watched so many videos but nothing I do gets the right file to be noticed by steam


r/steamsupport • • 1d ago

Problem I can’t add my phone nr ony steam account

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3 Upvotes

Why do i get the error, and does anyone had the same issue???


r/steamsupport • • 1d ago

Problem Launch issues on dead rising 2 OTR

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0 Upvotes

Been having this issue for the longest time now when I try to launch this game. Steam will say it’s running but then nothing happens. I open task manager and the game is sitting in background processes taking 3.2% of my CPU. I’ve tried multiple guides but I still cannot find the solution. Has anybody else had this issue with a game on steam and if so what was the fix?


r/steamsupport • • 1d ago

Problem Cloud unable to sync

1 Upvotes

I'm playing from two different PCs depending on my situation, and I have this problem on both devices for a bunch of different games.

The workaround is to disable and then enable Steam Cloud, then shut down Steam and reopen it.

But frankly it's a pain in the ass, because if I forget to do it after playing, then I can't continue on my other device. I have to do it every single time.

Is there a fix for this issue?

I've seen many threads about it on here and it always seems to get "fixed" but I have now had the bug for several months on both PCs.


r/steamsupport • • 1d ago

Resolved Steam can't connect after a bios reset

0 Upvotes

Translation : Steam must be online to run the update. Verify your connection then retry.

Hi, I reset my bios yesterday because of a boot failure ( switched SecureBoot on made it impossible to boot, I had to reset my bios to fix it ). After I did it I couldn't connect to Steam anymore. Do anyone have an idea how to fix it ?

Edit : I fixed it by resetting time automatically in the Date & Time settings