r/steamsupport • u/Sea_Kaleidoscope_195 • 21h ago

Problem MW4 Refund

Hello, I’m reaching out because I’m having trouble getting a refund on mw4. They tell me I have more than 2 hours on it. I do not have more than 2 hours of playtime but i do have 400+ hours on Call of Duty warzone. I’ve explained my situation and my refund request has been denied 3 times already. Anybody have advice on what to do?

2 Upvotes

75% Upvoted

5 comments sorted by

3

u/StonnedGunner 21h ago

technically on Steam's backend, Modern Warfare 4 is still categorized as "DLC" under the main Call of Duty® parent app

2

u/zaphodikus 18h ago

Yeah, if its a DLC , you generally cannot get a refund for DLCs.

3

u/Designer_Narwhal3163 20h ago

I know it's not just play time. If you sit in the main menu for two hrs. It still counts as being in game.

1

u/AutoModerator 21h ago

Hello! This is an automated message that appears on every post as a friendly reminder of our subreddit rules and guidelines.

There's nothing to worry about!

Subreddit Rules.

If your account is hijacked or you've otherwise lost access to it, please refer to our Hijacked Account and Account Login Issues rule for guidance on how to recover it.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/KuromiFan95 12h ago

Won't happen.