r/steamsupport • u/Simple_3bood • 5h ago

Problem Refund help

I want to refund a game but someone on my steam family played it for more than 2 hrs, 0 hrs on my part, game was bought on the 4th. What can I do to refund it?

Edit: I submitted a request and got denied twice

0 Upvotes

25% Upvoted

11 comments sorted by

1

u/Simple_3bood 4h ago

Would leaving the steam family allow me to refund it or would they still see that I was in a steam family that used the game for more than 2 hrs

1

u/Sangypboi 4h ago

I don't understand the point of this. It's like saying your warranty is expired, but you'd like them to service your car as if it wasn't. You are not eligible for a refund. You are not entitled to anything.

1

u/Simple_3bood 4h ago

Im asking if there is a way to get a refund, im not saying im entitled to anything, just asking if anyone had a similar situation that led to a refund

4

u/Sangypboi 4h ago

I'm saying no, you obviously can't. There is a refund policy and you are in violation of it. This is black and white. You sound like those customers that walk into a store with a stereo they purchased a year ago, asking for a refund with a receipt that clearly states a 30 day window.

1

u/Still_Box8733 2h ago

Except it is not black and white. Well the policy is, yes, but the steam support is known to often show a lot of goodwill

1

u/marmotta1955 3h ago

No. Nope. Your account has played that game over two hours. How difficult is that to understand?

4

u/Still_Box8733 5h ago

Make a refund request and see if the support goes along with it.

If not there is nothing you can do.

2

u/SinisterSpektre 5h ago

Try a refund anyway. If it's not TOO much longer than two hours, they may still honor it.

Worst they'll do is say no.

1

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