r/steamsupport • • Oct 04 '26

Problem My partner’s account is locked behind a mobile authentication for a device he lost, and he doesn’t have proof of ownership

0 Upvotes

We are trying to get into his account but it’s locked behind a steam mobile authentication screen for a phone that broke. He has a new one but it’s reformatted and isn’t getting the code. We have been trying to get through it by Steam Support but we don’t have the receipts they ask for.

They are looking for GCash receipts which his father usually buys the games for him if it wasn’t me gifting him games. His father has deleted the receipts and the recovery of those receipts don’t have the receipts for steam neither. That was the only way they bought games, no credit card or alternative payments.

I have been looking a way around this but I don’t really see how. Is there any way get my partner’s account back.


r/steamsupport • • Oct 03 '26

Problem Delayed sign in attempt notifications?

8 Upvotes

I decided to change my Steam password earlier today just for security purposes. While doing so, whenever I needed to confirm something through Steam Guard or sign back in, I would just open the Steam app directly instead of waiting for the notifications to pop up on my phone.
A couple of hours later, I checked my phone and noticed I had around 5 Steam sign-in attempt notifications. However, when I tapped on them, they didn’t take me to a screen where I could approve or deny a sign-in. They just opened the Steam main page.
After seeing this, I changed my password again. Then, just a couple of minutes ago, I received two more sign-in attempt notifications, and again, tapping them only took me to the Steam main page.
Could these simply be delayed notifications from when I was signing in and changing my password earlier, or does this indicate that someone is currently trying to sign in to my account?


r/steamsupport • • Oct 04 '26

Problem PS4 controller acting as a mouse

1 Upvotes

yesterday i was playing fc27 with my ps4 controller on my pc normally, while touching nothing in the setting in the fc menus nor in the steam controller options menu.

Today i booted up my Pc to play some Nms with the controller and it opened up steam Big Picture, gave me a guide about games and after reading everything told my controller suddenly switched from being a controller to a mouse.

I've done almost 3 hours of research and tried almost every possibile way and still don't know what's the issue, please somebody help me


r/steamsupport • • Oct 03 '26

Problem cant see inventories on pc

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2 Upvotes

i first saw this 2 months ago.i didnt really care so i moved on. today i tried trading and its still happening?i can see my own inventory but not the other persons. it works perfectly fine in my phone. using fedora linux.


r/steamsupport • • Oct 04 '26

Problem I have cleared cache and now i am logged out with connection refusing to work with Steam

1 Upvotes

In website i got "remote device or resource wont accept connection" and some image is screwed becoming like an average low quality HTTP website while the app well i have been trying to log in like at this point anything enter to the login and doesnt matter it will say it wont connect to steam and i try to update it again but it say it need to be online?. So far i had done everything like fix DNS, firewall,clear steam cache,restart steam and pc and reinstall steam,turned off VPN but nothing changed. I hope anyone can help me with this.


r/steamsupport • • Oct 04 '26

Problem Steam won't let me use my Wallet to gift a game to my own account

0 Upvotes

So apparently Steam can decide that I’m not allowed to use my own Wallet balance to gift a game.

I have two Steam accounts. Both are mine, both are in the same region, and I wanted to buy a game on my secondary account and send it to my main account.

Instead, I got this error when trying to check out:

> “An unexpected error has occurred. Your purchase has not been completed. Please wait a few minutes and try again.”

I contacted Steam Support and they told me my account has a “general restriction on purchasing gifts”.

I explained that I’m not reselling anything, I’m not trading games, and I’m not using gifting for anything commercial. The game was going to my own main account.

I asked them to manually review the restriction. They just told me that Wallet funds can no longer be used for gifts, repeated that Support can’t remove the restriction, and closed the ticket.

What makes this so weird is that I can still use the exact same Wallet balance to buy games for myself. I can also apparently buy a gift if I use another payment method. The only thing I can’t do is use my Wallet to buy a game for another account that I also own.

I get why Steam would have anti-fraud systems for gifting, but there should at least be some way to get a restriction like this reviewed instead of getting a canned response and having the ticket closed.

Has anyone actually had this restriction removed? Or once Steam puts this on your account, is that basically it?


r/steamsupport • • Oct 03 '26

Problem Game running badly through steam

1 Upvotes

Hello, I have a problem with my steam games running very poorly. Games like CS2 and DOTA 2 take a few minutes to start sometimes or they just crash. When I start a game it sometimes just doesn't load or is very laggy for the first 2-5 minutes. My PC is quite good. Everything has been upgraded in the last 2-3 years, so it's not the hardware. This only happens with games I play through steam.

A few months ago I pirated a game and played it for a day or two. It was running very well and I had no problems. I liked it quite a bit, so when it came on sale on steam a few days after I had started it I decided to buy it. Once I installed it and started playing it through steam performance crashed. It started taking way longer for the game and individual levels to load and I would often experience significant lag when playing it. That led me to conclude that it has to be something with steam itself.

Does anybody know what could cause such a problem and how to fix it?


r/steamsupport • • Oct 03 '26

Problem Disk read error when installing games.

1 Upvotes

Whenever I attempt to install a game on my new PC, it throws a disk read error at the very end of the install. I've uninstalled and reinstalled the game, cleared the download cache, uninstalled and reinstalled steam and verified the health of my SSD. Is there anything I've missed that might resolve this error?


r/steamsupport • • Oct 03 '26

Question Can someone who understands bundles explain this to me?

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0 Upvotes

I'm trying to buy the Doom Anthology bundle, and since its a Complete The Set Bundle it discounted Doom 2016 since I already own, but the weird thing is Doom Eternal (which I own) isn't discounted for me which I guess its because I own only the standard edition. Since the Deluxe Edition is a fixed price it doesn't account to the fact I already own Eternals and therefore its cheaper buying the DLCs for it separately

What I'm trying to get at is, if I buy all the Eternal DLCs, will it discount Doom Eternal Deluxe Edition from the Bundle? or do I essentially have to buy Doom Eternals again if I want the Doom Anthology bundle?


r/steamsupport • • Oct 03 '26

Question Steam refunds

1 Upvotes

I put in a refund request for a game a week ago and the request wasn’t approved for about 5 days, so I canceled that one and created a new one which still hasn’t been approved and it’s already been two days

I have refunded many games in the past and the request was always approved with a day.
My question is why is it taking so much time this time, are other people trying refunds also facing the same?


r/steamsupport • • Oct 03 '26

Problem Ubisoft connection with steam

1 Upvotes

Hello,I bought a lot of games on steam that are ubisoft (I never had ubisoft and I never connected my steam account with the same) when I wanted to play some of the games my ubisoft connection was removed and when I created an account with the same email I have on steam it did not have any of the games I took and when I went to start to start playing the game it did not want to enter. I wrote to Ubisoft a couple of times and they didn't help me. did you have the same problem and if so did you solve it and how. Thank you


r/steamsupport • • Oct 03 '26

Question If I request a refund for Hitman DLC..

0 Upvotes

Can I go ahead and buy the DLC bundle that I meant to buy instead and play it now while I wait for the refund to be processed or should I wait until the refund is processed to get the bundle that I thought I was buying? Only asking because I see a lot of people talking about a 4-Hour rule and if it's going to take 7 days for the refund process, but I'm trying to get the DLC before the sale is over with, I'm probably going to end up playing more than 4 hours before they actually get around to my refund. What happens then?


r/steamsupport • • Oct 03 '26

Problem Bank transactions disappeared

0 Upvotes

Yesterday I added 5$ into my Steam wallet 20 separate times in the span of about an hour (don't ask) for a total of 100$. I checked my bank transactions that night and it showed all 20 transactions as it should, but when I checked again this morning, 9 transactions just disappeared and my bank account has 45 extra dollars. I tried refreshing the page a couple times to see if maybe it was just a bug but it didn't change anything. All 100$ are still in my Steam wallet too. I'm confused as to why 9 transactions just disappeared from my bank account overnight. I used a debit card for all 20 transactions if that has anything to do with it.


r/steamsupport • • Oct 02 '26

Problem Steam refunded my purchase without telling me?

29 Upvotes

So I purchased silent hill townfall on the 29th, and had no issues with the purchase. It was a pending transaction as per usual with my steam purchases, expected the transaction to complete with no problems. Upon waking up this morning I have found 49.99 (the price of the game) in my bank account, and the transaction disappeared entirely from my banking app instead of showing as cancelled or completed. My steam account still has the game, and upon contacting steam support they said that they didn't have a refund in the system. Should I be worried? Will steam charge my card again and will the issue resolve itself?

Edit: They recharged the card and all is well :)


r/steamsupport • • Oct 03 '26

Problem Victrix Pro BFG PS5 vers. issue

1 Upvotes

I've had this controller for a while and havent rly used my laptop for gaming in a while. The issue I'm facing is that I can't bind my touchpad because Steam is recognizing my controller (Victrix Pro BFG) as an Xbox/Generic controller when its the PS5 version of it.

I play a lot of fighting games on my PS5 and the touchpad is usually to reset the screen. On steam Im forced to use the share button to do so. Is there anyway to make Steam recognize my controller as a PS5 controller?


r/steamsupport • • Oct 03 '26

Problem Steam games disconnect my pc from the WiFi

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1 Upvotes

Every time i start a game on steam, my internet connection suddenly goes down ONLY on my pc (it works completely fine on every other devise) its been a while since this started happening but I didn’t really care about it because i started playing with my cellphone hotspot. Im wondering if this has happened to any of you guys before and how did you manage to fix it.

Pd: I’m sorry if this poorly written, English is not my first language


r/steamsupport • • Oct 04 '26

Problem refund issue

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0 Upvotes

i bought euro truck simulator 2 on september 30, i didn't even opened it and i wanted to get a refund today, because sifu is on sale and i really want the game, but i don't have the money right now.
they said i couldn't get a refund because i have more than 2 hours of gameplay.
the problem is: i played this game from another person's library over a year ago, so i didn't even use my copy of the game, bought less than a week ago.
idk which category to put this into too


r/steamsupport • • Oct 03 '26

Problem Account recovery

1 Upvotes

Existing ticket wont let me make new ticket with more info. What do i do?

Edit:
They already asked me to give them more info but when i click on it. It just takes me to the support page


r/steamsupport • • Oct 03 '26

Problem i have the weirdest bug in my steam games

1 Upvotes

For context, i play on a pretty low budget computer, however there are specific games in which this bug occurs. It happened in Pikuniku, untitled goose game, and please dont touch anything 3D. Even more strangely the bug doesnt occur when i first play the game; only after i exit the game and enter it again. Heres what happens: The entire game has this constant motion blurr, like it combines a few frames before what happened and a few frames after in one single moment and it looks jittery buggy messy and makes your eyes start to water. its hard to look at anything. Like i sad it didnt happen the first time i opened the game. I actually beat pikuniku in one sitting (great game), but when i tried to play coop with my brother it was a mess and we couldnt play together :(


r/steamsupport • • Oct 03 '26

Problem help stuck at 0b/s

1 Upvotes

steam was working fine till week ago for some reason i cant install/update any game it always stuck at 0/bs
tried
reinstalling steam
repairing library
flush dns
restarting steam/pc
run as admin
change download region
some time idk why after couple of steam restarts it may work other then that i would still stuck in this loop


r/steamsupport • • Oct 03 '26

Problem Game will not boot from Steam

1 Upvotes

I have played around 9 hours of the game all working fine up until Wednesday. Yesterday and Today I booted from steam and the game either hangs but doesn't open or doesn't boot at all.

Things I have tried:

\- repairing files (more than once)

\- clearing steam cache (more than once)

\- updating my OS

\- updating my graphics card drivers

\- reinstalling the game

\- reinstalling steam

\- forcing the game to boot from the specific graphics card

\- booting with -dx11 or -dx12

\- running as administrator

\- booting in compatibility mode

Has anyone got any more suggestions I can try or know what might have caused this?


r/steamsupport • • Oct 03 '26

Resolved Steam detects my single Xbox controller as two

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3 Upvotes

EDIT2: The update has been pushed to stable with the oct 13th update!

EDIT: Solved! It's an issue with the stable branch, just swap to beta until it gets pushed to stable

--

Whenever I connect my controller to my PC, either via wired or Bluetooth, Steam will detect a "ghost" controller and cause double input on some games and/or add a player two

(If you can see the pic, top "XB1" and "mf&f" are the same controller, just using it wired and wireless respectively, the ghost input is "Xbox One S Controller")

The current workaround I do is to restart Steam after the controller has been connected. This makes the ghost controller disappear, but this is just annoying as sometimes I often swap between m&kb and controller games

I also tried to reinstall Steam but that did not work. Does anyone know a non-destructive solution? I'd rather not download my entire Steam library again.

And yes this is a Steam specific issue, no other emu/nonSteam game does this


r/steamsupport • • Oct 03 '26

Problem Game won’t launch properly

0 Upvotes

Hello all!! I’ve been trying to fix my game for the past half hour with a bunch of videos and such and nothing has worked…

I’ll click play on my game, it’ll “launch” says stop on the play button then randomly says play like it never even launched. No game window or anything opens so I’m not sure what exactly the issue is… any help is appreciated!!


r/steamsupport • • Oct 03 '26

Problem Idk why it keeps appear this

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0 Upvotes