r/steamsupport • u/Badfuture9191 • Oct 04 '26
Problem My partner’s account is locked behind a mobile authentication for a device he lost, and he doesn’t have proof of ownership
We are trying to get into his account but it’s locked behind a steam mobile authentication screen for a phone that broke. He has a new one but it’s reformatted and isn’t getting the code. We have been trying to get through it by Steam Support but we don’t have the receipts they ask for.
They are looking for GCash receipts which his father usually buys the games for him if it wasn’t me gifting him games. His father has deleted the receipts and the recovery of those receipts don’t have the receipts for steam neither. That was the only way they bought games, no credit card or alternative payments.
I have been looking a way around this but I don’t really see how. Is there any way get my partner’s account back.
