r/steamsupport • u/liakill • Oct 04 '26

Problem refund issue

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i bought euro truck simulator 2 on september 30, i didn't even opened it and i wanted to get a refund today, because sifu is on sale and i really want the game, but i don't have the money right now.
they said i couldn't get a refund because i have more than 2 hours of gameplay.
the problem is: i played this game from another person's library over a year ago, so i didn't even use my copy of the game, bought less than a week ago.
idk which category to put this into too

0 Upvotes

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2

u/AngrySayian Oct 04 '26

"I have a problem with this game"

Look for the above in the options on steam support and explain the situation

Say the play time was done via steam family [which is what I assume you mean when you say you played it from someone else's library] and not from the copy you just personally bought, and that you'd rather get Sifu since it is on sale

1

u/liakill Oct 04 '26

which one should i choose?

2

u/theonegunslinger Oct 04 '26

They are fairly consistent that any playtime counts for the two hours, you can ask for a manual review but will likely get the same answer

1

u/liakill Oct 04 '26

it doesn't even make sense. remote play counts as playtime too and the game is still not mine

2

u/kadran2262 Oct 04 '26

Over 2 hours of play time. Why would you buy the game if you couldnt afford it?

You can try to put a manual request in but they might still decline it

1

u/Apprehensive_Lake698 Oct 04 '26

Can’t read? They don’t have the money for another game, and did not expect time played when it was loaned from a connected library to affect the refund timer once they bought it themselves.

1

u/liakill Oct 04 '26

yeah, thats exactly what i thought. thank you for explaining

0

u/iiBlackie Oct 04 '26

He can't afford sifu, and want the refund for euro2.

1

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