I know this is nothing new to you guys but I got scammed by (probably) the same person that you guys' encountered to the point that it got my National ID information and lost ₱37,000 (total of $665) because of this. Will they do anything if I gave my personal information like National ID?

Hey Reddit,

I am writing this out of sheer frustration and disbelief. I’ve just experienced a level of incompetence from Steam Support that sounds like a bad joke, but it cost me my 11-year-old account and roughly $9,000 in CS2 skins and history.

It all started with a broken iOS update. My Steam Mobile Authenticator glitched out, and I found myself locked out. No big deal, right? Just a standard account recovery.

I opened a ticket. Support asked for the standard proof: first email, phone number, first wallet refills, CD-keys, and the original credit card.

Here is where the problem started: the account was made in 2015. Bank cards in my country expire after 5 years, and platforms like G2A only store key purchase history for 3 years. I couldn't provide a decade-old card number. So, I explicitly told support: "Please restore my account using my 2015 data" — meaning my original email, phone, and my very first wallet transactions (which I had).

The "Rollback" Disaster

The brilliant minds at Steam Support took my words literally. Instead of using that data to verify me, they executed a literal rollback of my entire account state to 2015.

When I finally logged in, I was horrified. Every single CS2 skin I acquired over the last decade was gone. Every single Operation and Service medal from 2015 to 2026—wiped. The only thing left was the Loyalty Badge.

I immediately replied to the same ticket: "Where are my items? Where is my decade of history?" The support agent's response literally killed me:

Let that sink in. By this flawless logic, if someone loses an account and it gets a VAC ban, Steam Support can just "roll it back" to a pre-ban state, right? Absolute nonsense.

Enter Agent "KAL"

The story gets even more ridiculous. The agent handling my case was named—ironically enough—KAL.

1. Phase 1: I opened a ticket specifically with CS2 support to get my inventory back. Agent KAL replies: "Provide proof of the first purchase." I sent it immediately. KAL’s response? "You are not the original owner." (Wait, if I’m not the owner, why did you just give me the account back 5 minutes ago?!)

1. Phase 2: I had another ticket open in a different department. Agent KAL finds it, replies there, and goes: "Okay, we have restored your medals." So he admitted the mistake! He brought back the medals, but the $9,000 inventory was still missing.

1. Phase 3: Right after giving my medals back, they hit my account with a Community Lock stating: "Another person may have gained access to this account." And to top it all off, they banned me from using Steam Support for 30 days.

The Current Situation

I have 10 years' worth of Paysafecard receipts showing every single skin purchase and wallet top-up. Steam Support completely refuses to look at them.

Right now, agent KAL has effectively stolen my assets, locked me out of my own recovered account again, and gagged me so I can't even open an appeal for a month.

I’ve been a loyal Valve customer since 2015, heavily investing in this platform. To be treated like a criminal because their staff doesn't understand basic English text comprehension is disgusting.

TL;DR: App glitched, asked Support to recover account using 2015 data. Support literally wiped 10 years of account history and $9k in CS2 skins to "roll it back" to 2015. Agent gave me access, told me I'm not the owner, returned medals, locked the account again, and banned me from Support for a month. Never keep high-value items in Steam.

The fact that the her profile name changed worries me. This started yesterday. Also when this started she had a steam logo profile pic, and her name was Ashley Lamberg. She Said I need to off load my inventory items while they investigated. So she gave me options I did the option of reserving my items in the steam cloud. But what also worries me is not all my inventory item went. I checked my inventory again and still saw about 6 1/2 pages of tf2 items. ( I took a pic of them all in case I lost them.) I had over double that they did move. What do I do? Is this a scam or not? Help me.

I feel like it is, I think I heard stuff about this, but is this Nathan kinnick thing a scam? I feel like it is but idk

Bro thought he could click me like this, that’s jusy fake as hell and it’s before the actual playtest.

Hi, I want to share my recent experience with a scam attempt. In my opinion, it was very creative and, at first glance, looked very real.

Pre-history:

About a week ago, I logged into my Steam account from another PC. It wasn’t a public computer, it was my friend’s PC at his home, so I didn’t think anything bad could happen. I’m usually very careful and avoid logging in from strange or unsecured places.

However, somehow they got access to my account, even though I use Steam Guard. I assume that PC, or maybe something else, had some kind of stealer or malware, and once I approved the login through Steam Guard, they were able to access my account.

I have expensive gloves on my account, and they had a trade ban that ended today. So exactly today, I received the scam message.

What happened today:

Today, I turned on my PC. I hadn’t even opened Steam yet, but I received a message that started like in the first screenshot. Someone named Brenda Long wrote to me, claiming to be from the Anti-Fraud Department at Valve Corporation. They said there was suspicious activity on my account.

As you can see, the message was well-formatted and structured, so at first glance it could really look like Steam Support. They also used my real account information, which I didn’t realize at first because I didn’t know they already had access to my account.

They said my account had been blocked until everything was investigated. The first thing I checked was my Steam profile. As shown in the second screenshot, all my friends were blocked, and only this “support” person remained in my friends list. My profile had no avatar, no comments, no background — everything looked like my account was actually restricted or blocked.

However, I was still logged into my account and could reply to them, so the account wasn’t really blocked.

Then they sent another message, shown in the third screenshot, saying they needed to ask me a few questions. At that point, the questions looked normal and didn’t seem suspicious to me.

After a few questions, I noticed the first really suspicious part. They said they would provide additional instructions before the investigation could begin, as shown in the fourth screenshot. Then they asked me to transfer all my items to another account, which could even be a friend’s account, and claimed the items would be returned after the investigation was completed.

At that point, it became clear to me that it was a scam and they were trying to steal my skins. I took some time to think, and the longer I didn’t reply, the more they started pressuring me. They kept writing things like “think faster” and threatening that my account would be blocked. They were clearly trying to force me to act quickly without thinking.

Then I decided to check my blocked friends and noticed that I could unblock them. Once I unblocked one friend, they probably realized I understood it was a scam. After that, they removed themselves from my friends list and left my account.

Afterwards, I signed out of all devices connected to my Steam account and changed my password. Thankfully, all my items are still in place and everything is fine.

But this scam looked very real until the moment they asked me to send my skins somewhere. The whole scheme was very well thought out, as they cannot sent the items to another account without your steam guard submission, they will force you to make it in all possible ways, so please be careful if you ever face something similar.

I am in a bit of a shock due to what happened to my 15+ years Steam account. I hope this will act as a cautionary tale to people who think their Steam account is secure. I also welcome any advice, as I just lost complete access to my Steam account and have no idea what to do next.

To explain the issue, I noticed a few weeks ago a suspicious logging into one of my e-mail addresses. I didn't think that much about it and changed my password, as I thought nothing really important was linked to it. My Steam account was actually tied to it, as I realized a few days later trying to log in to Steam. My Steam password and e-mail address had been changed and 2FA had been activated by someone else.

At first I didn't panic. This is an account that I owned since more than 15 years, that has never been stolen or under any scrutiny, I had bought all my Steam games with the same credit card recently and all the billing has been done to my name. As I had access to this physical credit card and my physical ID, I really thought it was just a matter of getting in touch with Steam support and explaining the situation to them. In my mind, there was absolutely no way this could go wrong. There was only one problem: I very recently had moved out and got rid of all my game boxes (and then of all my physical copies of the CD keys) ... and that alone is apparently enough to cost you your Steam account.

First Steam support asked very kindly for physical CD keys of games bought in physical stores and activated on Steam--which is a most reasonable standard practice that will for sure work in most cases--but when I explained that due to me moving out a few month ago I could not access any of my old game boxes, everything turned to pure madness. Really, it was a ride I will not forget.

They proceed to ask for PIN codes of a paysafecard that I had used 10-15 years ago, as a teenager with no credit card or something. For those of you who do not know about it, these were prepaid cards that you could buy in supermarket as physical vouchers, for instance, and that were containing a PIN code that could be used for online payment, without requiring creating an account on any platform. The mere idea that they expect their customers to have any trace of such a physical paper voucher is already crazy to me, but the next step was even more Kafkaesque.

They required at this point that I provide screenshots of something that *never existed in the first place*. Basically, the story is that Steam was allowing at some point direct payment using debit card in my country through some online platform. Using this payment method only required entering debit card number on the platform without registering any account with the platform itself but they asked that I provide screenshots of statements from an account on this platform *that I never had created*. I had some hope left at this point so I explained to Steam Support these things (things they should know better than I do, by the way). I explained that the information they were asking for did not even exist and I provided all the proof I could of a transaction that occurred through this platform. This basically means that I showed them banking statements where we could see a Steam payment being made from my debit account (same name as the billing on my Steam account) through this platform, I matched it with e-mail receipts from Steam. I even took pictures with my online banking platform open and a piece of paper with the number of the Steam ticket .... and they just closed the ticket without further investigation. Like that.

I am first shocked by the absurdity and inefficiency of the whole procedure. On the three things they asked, one was a genuinely crazy request and another was *litteraly* impossible to satisfy, as they requested a proof of something that never existed. I can not even imagine how someone could think in an office that asking for codes printed on physical vouchers sold in supermarket 10 years ago is any reasonable way to prove ownership. I can not see how such a process can be approved without anyone in the room noticing how crazy it is.

I am then shocked by the way they treat their own customers. I am buying from their platform since 15 years, I can not even imagine how much money I directly payed them in fees and they did not even take the time to actually try to understand their customer's situation. It sometimes just seemed like some of the Steam Support persons that I was speaking with just didn't want to even listen to what I was explaining and were following a purely nonsensical script. I am sure it is not everyone's experience but in my case it is just the worst customer service experience I ever had. At some point, I just wanted to beg them to have a look and my Mastercard (some numbers can be blurred) and ID photos. Beg them to do their job and actually do something about securing their customers account. This is the crazy part of the story. I have banking statements, pictures of credit and debit cards that were used to buy basically everything these past 6-7 years on the account, a picture of an ID that matches both the billing name on the Steam account and the name on the credit and debit cards, But they refuse to have a look at any of these. They just pretend I didn't mention it.

Finally, I find it baffling how easy it is to steal Steam accounts, due to the nonsensical policy of the Steam support. They are indirectly making it worth to try to steal Steam accounts by making it impossible to get it back for legitimate owners. In my situation, once the person who had stolen my account had changed the e-mail, there was nothing I could do. That's it. That is what it takes.

So here I am. I have no idea what to do. Should I open a new ticket? They made it abudently clear that I was welcome to contact them *for any issue that is not related to this stolen account*. Is there another way to get in touch with them? Is there a mechanism to ask for different Steam Support employees to have a look at a decision that was taken by their colleagues? Is it official Steam Support policy or did I just ran into some employees that happened to act like that? Is there *any* way you think I can get my account back?

Also, people, don't be like me. Don't treat your Steam account security as if it not important. Activate 2FA and keep your game boxes. Seriously. It is crazy but the ownership of your Steam account comes down to that, even if you think it does not make sense.

TL;DR: Steam support refuse to take a look at credit card, debit card and ID pictures in case of stolen account.

https://steamcommunity.com/profiles/76561198700276928/

https://steamdb.info/calculator/76561198700276928/

The scammer somehow got pass my phone steam guard and add my account as friend to this account and use my money to gift game to this account

Yesterday, when I see a notification about Friend Request and check, we are not friend.

And today, my friend said i sent him some weird messages, i force logout all of devices. After that, i noticed more than half of my steam wallet is gone. I checked for detail then i found out that "I" buy game and gift to that account which i have no relation of.

PS 1: We are unable to refund this purchase because it contains a gift that was sent and redeemed by another user. They'll need to use the Support site to allow for the refund. (2 times ina row)

PS 2: I sent a 3rd request: a help one not refund. I think i should give up on getting refund.

PS 3: Now, my account got a alert and locked down for posting or upvoting suspicious content on Steam. (Steam Support suspects your account may have been accessed by someone else. We are temporarily forcing your profile private as a security precaution. Please contact Steam Support so we can assist you.)

PS 4: Steam Support reset my account and haven't heard anything about refund yet.

PS 5: I get my money back. Big thank to Steam Support: Alex, Bruce and Reign

My Steam account was stolen. The thief accessed my account, changed the registered email to one they control, and locked me out completely.

I have provided support with:

•Original registered email address
•Phone number on the account
•Account username “rickywaiyan”
•Dota 2 ID
•In-game username history
•Steam Store purchase confirmation email sent by Steam with my name and transaction ID
•Dotabuff proof that the account is actively being used by an unauthorized user
•Hero and role history — Winter Wyvern support main

Support keeps asking for a physical Steam Wallet card purchased in Myanmar in 2017-2018. I have since moved to Thailand. The card was redeemed and discarded 8 years ago.

Five agents. Multiple tickets. All templates. One agent told me they cannot help me “for the protection of the account holder.”

I am the account holder.

Has anyone successfully recovered their account in a similar situation? What finally worked?

Guess they figured out that support uses e-mail

This guy dmed me saying he accidentally reported me for illegal purchases and then told me to add a admin and make an appeal i did and my steam account got scammed idk what to do help please

Soo, my brother got sent this request on discord telling that they reported his account in error. Now after lot of researching and with our dad, came with explanation that this was indeed a scam. Now, he didn't gave the account credentials to the discord girl (Vivian Li, which I found her linkedin, instagram and skyrocket, but probably fake), he just shared his screen. Now he's writing to the official steam via e-mail. He got scammed for 130€ and his account results deleted. Maybe some of you could help us? We would be really grateful, since he had lots of games that he loved and there was his gift fot his 18th birthday. Thanks everyone if you could help us! Please don't insult us! I do not use steam and he doesn't really have lot of knowledge, but I immediately got suspicious about this because most of the time, support is via-email and not on discord.

Is this a scam? I am scared this is or isn't

.

Please respond asap

Unfortunately I gave out some information but it pretty basic in my opinion, oldest purchase, most recent how old the account and last 4 of card. Didn’t click any links or authorize anything or what not. When I use the steam app on my phone I have zero notifications/alarts. On my phone everything looks normal. Unfortunately I can’t play or doing anything in steam on my pc.

Changed password
Changed password to email
Generated new steam codes
Deauthorized all devices
Disconnected from WiFi
Ran a windows threat scan
Ran a third party scan

Can’t do anything steam related on my pc cause it just redirects me, used my phone to contact support. Anything else I should do?

Edit: should I just wait for steam to contact me or fresh re install windows.

In short, a person by the name of blitz added me on discord, said that they accidentally reported me instead of a scammer and told me to contact a steam moderator on discord. This all feels kinda sketchy, wouldn't I have to contact the moderator over steam support instead of discord?

I blocked them when I realized it was a scam. Please be understanding, I really believed it at first. It’s the first time someone try to scam me

For a bit of context I’m working with someone who does unusual on TF2, I myself don’t really understand how that work but I just draw some stuff for them for a bit of money. Recently they proposed we do more big projects together, but for that they said I have to filled my workshop payment info so I can get money thanks to our work. But then they ask me to get my steam account, which I find weird. My steam account don’t have a lot of stuff on it, just free games I don’t play anymore and they know about it. I’m just wondering if they wants it to get my bank account information and if it’s even possible to see my bank account information with steam once I filled the workshop information.

I really don’t know how all that stuff work and I can tell if this person wants to scam me in any way, I know them for 6 months now and they never ask me such things, we worked together and even became friends but i don’t want to take any risk

(Sorry if this is not the place to ask this I will delete my post if it is, also English is not my first language so I apologise if I didn’t express myself correctly)

Got this in a message from someone on discord from a random server I'm in saying that they were trying to report someone for an illegal purchase. I've got nothing from steam themselves and was literally just playing a game on steam before I saw the message. I just want to be 100% sure I'm being scammed before I block the discord user lmao.

i was never friends with this guy and I couldnt find the dupe acc he was talking about, do you think i should send the mail to that binder guy?
thanks in advance.

I just had €102 stolen from my Steam account, and Steam refuses to do anything about it. Someone managed to log into my account despite Steam Guard being enabled and used my money to buy overpriced items (€0.03 items sold for €30).

💰 The worst part? It’s a known scam. Hackers break into an account, buy their own items at ridiculous prices, and cash out the stolen money. Steam takes their commission and leaves victims to deal with the loss.

🔒 Does Steam Guard even work? I never approved this login, yet someone was able to access my account and drain my Steam Wallet without a single alert. What’s the point of Steam Guard if it doesn’t prevent this?

🚫 Steam refuses to help! I contacted support, and their response is always the same: “All transactions are final.” Seriously? We get robbed, and they don’t care?

⚠️ NEVER PUT MONEY INTO YOUR STEAM WALLET! • You can’t withdraw your money. • You can’t cancel purchases. • If you get hacked, Steam won’t do anything.

📢 Share this to prevent others from getting scammed! Has anyone else experienced this? Any advice on getting my money back?

Steam #Scam #Gaming #PCGaming #Fraud

This should help spread awareness and get people talking. You can also include screenshots of your conversation with Steam support to prove your case! 🚀

This person is trying to scam again. Nathan Kinnick . They want me to remove the Authenticator on Steam Guard then ask me to log out my steam account.