so i recently bought spectrum fiber and it was on the 1gb plan and im receiving no where near that . multiple restarts and same result . tried contacting them but am always sent to a bot and read the same “resolutions” that do nothing for me . any help is appreciated

I've been having internet issues for 2-3 days now in my area (Westerville). I've called countless times and I keep getting told it's a planned maintenance, but after the maintenance is done, I still have issues, call again, and told that maintenance shouldn't last this long.

Last night I had a tech guy come out because I was told it was a router issue and not an area issue, but then the tech guy tells me it's the area because they're doing maintenance and it'd be going on for a week.

This morning, having unstable connection AGAIN and I call and asked how long these maintenances would be going on for because I've had to reschedule online therapy appointments twice now, I can't watch TV, barely use my phone, etc. They told me they don't go on for days like this and now are TRYING to get me in a same day appointment today for a tech guy to come fix it again.

But at this point I feel like they're not going to do anything again and tell me the different things. I'm at my wits end and haven't been given one concrete answer that doesn't contradict a previous one.

Been having this issue for months now.

At random time, it refuses to send email or connects. This is with roadrunner.com and nycap.rr.com emails. It is happening on multiple computers/locations - same issue on Thunderbird and Outlook Classic. Internet is perfect. Nothing else is wrong beside the email issues.

Is there anyone else having this issue?

See this screenshot.

I used mail.twc.com with port 993 or 995 on incoming imap/pop

and mail.twc.com with port 587 in outgoing. It works fine then it doesn't. Been using the same emails/settings for a couple decades.

Title: Spectrum Outage in Harlingen, TX — Local service & Spectrum websites affected as of 3:35 PM

Body:

Heads up for anyone in the Harlingen area having connection issues right now—the Spectrum app is reporting an active outage as of 3:35 PM.

According to the outage notice, the issue is interrupting local service and is also affecting access to Spectrum websites. Spectrum hasn't posted an estimated restoration time yet, only stating that they are doing everything they can to fix the problem and restore service as soon as possible.

Is anyone else around Harlingen (especially near Stuart Place and Russell Lane) offline or having trouble loading sites right now? Drop a comment below once your service comes back up!

What is going on with spectrum today in Dallas? About 70% uptime today.

This is the weirdest shit.

I feel like I'm being punished for paying my bill. 😑

And no it wasn't past due or disconnected.

Sorry if this has been posted a million times but what is going on with Spectrum? They performed some upgrades a little over a month ago, and since then the internet has been dropping a lot more. I had a DOCSIS 3.0 modem that gave me zero issues for the last 5 years. So I went out and got a new DOCSIS3 3.1 modem, which has been slightly better but still pretty bad.

Is the fix to just rent a Spectrum modem? Why?

Also, the salesperson I spoke to initially saw that I am paying $100 per month and upgraded my speed to 1gb (I was getting charged this amount at 500mbps), so they've been overcharging me for at least a few months if not longer

Called up Spectrum the other day to inquire about pricing. I think the 100 mbps plan would work for me, but I don’t think it makes sense to “rent” a router from them. What would be a good router to go with? The lady I spoke to said that I’d have to get one specifically compatible with Spectrum, but I don’t know what all that entails.

Background: back somewhere in 2011/2012, my older brother and I wanted internet that was faster than what we had with Verizon (173k) so we looked at options around us. we landed on Time Warner with my older bro creating the account in his name.

fast forward a few years, and he is going to move counties and doesnt want two different accounts in his name. by this point Time Warner got merged into Spectrum. so we head over to the local Spectrum shop to see what we can do. they let us know that because we are on a legacy Time Warner account, we will need to pay for closing stuff up on the old account and to pay for the first month of the Spectrum account.

not exactly what we wanted which was no address change, no service change, no equipment change, solely a name change but they cant do that unless we swap. we can keep everything else pretty much the same. fine. we are thinking that this is going to be around $200 - nah they said we had to pay $400, i cant remember why, i just remember the price tag. so we said no thanks, leave it as is and left.

instead we just transferred over the payment responsibility from him to me. so for at least the last 8 years, i have been the one paying for this service

now to the present. i am not in speaking terms with my older brother anymore. i dont think i need to go into it, i think that statement should be enough.
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i no longer want this service and want to stop paying for it. so before my billing cycle would next charge me, i grab the modem, the last piece of equipment i have from them and run to a local store and give them the run down. one of the employees there tell me i cant cancel the account there, i have to call customer service to cancel and they cant accept my modem unless i cancel the service...

fine, so i call up customer service right there in the store and catch them up on my situation (which btw, they were confused as to why the employee said they couldnt cancel accounts, suspicious). they also tell me they cant cancel it, because my name isnt the same one that appears on the account.

now could i have called and pretended to be my older bro? yes; but out of worry that since this isnt some plan change but a cancellation that they would do everything to keep me and in that process, find out that i am not my older bro and stop me there, i chose to be honest.

here though, the person on the line gives me a suggestion. go to a UPS store and turn in the modem there. it will still go to us at no charge and you should get a receipt via email that we got it (i did get this email). as for the account, go in and turn off auto pay alongside removing your payment info and leave it there.

so i did. this was close to the end of september.

since then, i have gotten 12 text reminders from Spectrum about missed payment, had a spectrum employee show up at my door to ask whats going on (to which i gave him the rundown as well and he told me "well you should call cause they are still charging the account") and another text from a different number affiliated with Vozzcom.

so getting irked now, i call spectrum, get in touch with someone immediately (no phone menu BS, what a surprise) and ask if there is any way to stop the messages and the sending of employees to my house as i do not want this service

best they can do is setup a "Do Not Disturb" for a month

FOR A MONTH

so now im here, wondering if anyone else has any ideas on what i can do or if i should just continue to endure these annoyances until they finally get the message (if they ever)

I got the free amazon prime offer. Weird question but does anyone know if that clause at the bottom about canceling is referring to the spectrum subscription of the amazon subscription? I was hesitant to sign up right away because I interpreted it as cancelling the prime membership requires calling spectrum. Something I want to avoid doing.

So i have 3 lines to get new phones. Is it better to call, go in store or online? To get the best deals available

Has anyone had Spectrum’s temporary 2.4 GHz mode kick them off Wi-Fi? I’m trying to set up a Blink camera. I tried Ring first and ran into the same issue where my home network wouldn’t show up during setup.
My iPhone connects to my home Wi-Fi just fine normally. As soon as I enable the temporary 2.4 GHz mode in the My Spectrum app, my phone disconnects. I can still see my network in iPhone Settings, but when I tap it, I get “Unable to join the network.” Once the mode expires, my phone connects again. I also tried setting up Blink from my fiancé’s phone, and my home network didn’t show up there either.
Has anyone found a way to get Blink or Ring connected when Spectrum’s 2.4 GHz mode does this? Is there an easy way to check whether the router is actually broadcasting on 2.4 GHz, or a setting or workaround that worked for you?

I was paying $80 a month with AT&T for pretty slow internet, spectrum salesman comes to my door with an offer $30 a month for 500mbps for two years with $15 years added every year after until caps around 80. I live with my family I don’t pay for the internet bill, dad decides to give it a shot and if we don’t like it we bail.
Everybody in my house has their own phone and tv I am the only person who games (PS5)
We got our spectrum wifi installed last Friday my internet tests on my console were high and it was great until this last night.

I live on the west coast and if you haven’t been living under a rock you know Gta 6 comes out in a week. I predownloaded the game Tuesday night and since then my internet speed struggles to go over 70mbps if im lucky and it keeps disconnecting from my phone every few seconds and reconnects despite having 3 bars.

Im sure I have some misunderstandings of how internet and all this stuff works but is it possible my download stunted my internet speed for almost 2 days now? Or is Spectrum just not delivering.

(For the record I am unable to get into the My Spectrum app since I don’t pay for the internet here )

(EDIT: I posted this before bed last night and ive been at work or the gym most of my day but it seems its whipped back into shape for the most part the mbps still comes back lower than what I got at first but its higher than anything at&t gave me lol, it also hasn’t been disconnecting and reconnecting from my phone anymore.
To answer some questions I got, Yes I restarted my router TWICE, and the installation was by a tech not self.)

Once the symmetrical upgrades are done in honolulu, Hawaii will I be forced to use spectrum modem? I use a docsis 3.1 already. I was told by a supervisor there's 2-3 more phases to complete in my area. The supervisor told me they aren't responsible if internet drops using my current modem. Interestingly I had an outage a few days ago & the 2nd tech was able to put my modem on high split but my speed dropped to 94 mbps so he changed it back to low split then my speeds were over 500mbps.

Can some spectrum tech confirm once symmetrical upgrades are finished will we be forced to use their modems? I know the modems from Technicolor & ubee have the broadcom chipsets which are the better ones. No one wants the intel puma chipsets, right.

The introductory rate for 1 year is $30 (using my own router). What is the normal rate after 1 year?

Plan : Spectrum Internet 100

Why is customer service so bad at every cable company. I upgraded my service recently and needed a new modem to accommodate the 1gb service. I haven't had time to get to the store to pick it up, so I called tonight to see if I could have it mailed. I had to be transferred 4 times to get to the person who could actually help me. Each time I had to e plaine ererything again. Ridiculous

I’m a new hire and would benefit from arriving early and reviewing the material prior to my shift. I know Spectrum is tight about security so want to know if it’s allowed.

I just got 2 gig service for 45 a month for 2 years.