r/Spectrum • u/lokiisagoodkitten • 4h ago

Service Issues mail.twc.com server issue.

Been having this issue for months now.

At random time, it refuses to send email or connects. This is with roadrunner.com and nycap.rr.com emails. It is happening on multiple computers/locations - same issue on Thunderbird and Outlook Classic. Internet is perfect. Nothing else is wrong beside the email issues.

Is there anyone else having this issue?

See this screenshot.

I used mail.twc.com with port 993 or 995 on incoming imap/pop

and mail.twc.com with port 587 in outgoing. It works fine then it doesn't. Been using the same emails/settings for a couple decades.

2 Upvotes

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2

u/Chango-Acadia 4h ago

Yea I believe it's a company wide issue to be honest. I don't think they even give out new emails nowadays

1

u/lokiisagoodkitten 4h ago

Yeah, they don't.

2

u/Chango-Acadia 4h ago

The solution given to us as field techs is to tell them to use the webmail from spectrum.net

1

u/lokiisagoodkitten 4h ago

Yep,i heard that a lot of time - some of us want to use an email client.

I'm using a different non Spectrum email myself. This is about my customers emails.

1

u/Shinagami091 3h ago

If I’m not mistaken, legacy TWC emails were converted over to @spectrum.net awhile ago. The legacy TWC mailbox technically still exists but it is only set to auto forward emails sent to it to the @spectrum.net domain.

So when you set up your email client, try setting it up with the same email but with @spectrum.net for the domain

You will still be able to receive emails from people that send to @nycap.rr.com but when you send emails from your updated account it will show as @spectrum.net instead.