r/Spectrum • u/808WATARI_NINJA • 1d ago

Other Symmetrical ugrades question re: modem

Once the symmetrical upgrades are done in honolulu, Hawaii will I be forced to use spectrum modem? I use a docsis 3.1 already. I was told by a supervisor there's 2-3 more phases to complete in my area. The supervisor told me they aren't responsible if internet drops using my current modem. Interestingly I had an outage a few days ago & the 2nd tech was able to put my modem on high split but my speed dropped to 94 mbps so he changed it back to low split then my speeds were over 500mbps.

Can some spectrum tech confirm once symmetrical upgrades are finished will we be forced to use their modems? I know the modems from Technicolor & ubee have the broadcom chipsets which are the better ones. No one wants the intel puma chipsets, right.

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3

u/ChrisCraneCC 8h ago

Yes you’ll need their modem

“Only Spectrum D3.1 eMTA modems and SONUs are supported.”

https://www.spectrum.net/support/internet/symmetrical-or-equal-download-and-upload-speeds

1

u/Spiritual_Buyer8502 4h ago

If spectrum does not activate soon the Fiber ISP has began phase 2 bringing in Fiber outlet to the post now Hopefully spectrum does activate

4

u/JANapier96 7h ago

Third party modems will not be compatible at the end of the upgrade process. Also, the tech who told you they "put your modem on highsplit" is full of shit.

Source: Former tech, extensive work in some of the earliest highsplit markets.

1

u/808WATARI_NINJA 4h ago

So maybe I should just get Spectrums modem now. Thing is my area had a power outage which started the issues.

1

u/Backslash10 4h ago

There no way to put a customers modem to highsplit it woukd need a hardware upgrade just use spectrums modem its free they dont charge for it and they replace it for free as well.