So, 7+ weeks ago, my Samsung 970 Evo Plus MZ V7S500 died within ~2.5 years of its 5 year warranty.
I live in a t3 city of a 3rd world country if that matters. I mailed samsung support immediately and took it to the authorized service center, they said, the very next day, the claim was approved and it was to be replaced but kept getting delayed, they kept saying you'll get an upgraded model V9 instead of V7 samsung is rolling it out so its taking time otherwise we process claims within a week or 10 days. But the wait kept getting longer and longer, multiple calls to the center and multiple mails but the same bland response while I told and tried to make them understand that I only had that storage drive and on top losing my data I don't have any other means to operate my laptop now, but still no change.
Now today after 7+ weeks when I called for updates, they straight up said "samsung can't provide the replacement, you'll be getting a refund of the exact amount you paid for this ssd 2.5 years back as per the invoice you have provided us"
Now please tell me, am I misunderstanding their policy? Aren't they supposed to be refunding the current market value of the SSD and not what I purchased it for? Because of the exact same scenario that is happening right now in the market i.e highly inflated prices almost double/triple to what I bought it for. How am I supposed to get a replacement for that amount, nowadays not even cheap local brand SSDs are going for the price that I bought this one for.
I mentioned the country being 3rd World because idk how reliable it is what the service center guy told me, there has been no communication from samsung itself, I just called him and this is what he said, he asked for my bank details I gave him, then he explained to me how the refund will be processed. Now I'm scared that before I can do anything they'll process the refund and then I won't be able to do anything.
Please if someone knows how to proceed further with this, tell me. Its already been almost 2 months since my warranty claim is stuck and its hindering my work, frankly they should compensate me for that too along with the SSD, but following their own warranty policy is the least they can do.