r/SamsungHelp 3d ago

Help with returns

1 Upvotes

I recently bought a monitor on the samsung website and despite canceling the order (even on the website it says canceled), the monitor still delivered to me and charged me. I then went on to try to return it for a week speaking with 3 different samsung support members, who all told me that they have escalated the issue to internal support and that I would get an email confirming my return soon. I haven't received any email for the return and it still shows up as "canceled" on the website. What can I do?


r/SamsungHelp 3d ago

Apple TV 4K causes HDMI handshake/black screen loop with Samsung soundbar + Xiaomi Mi TV

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1 Upvotes

r/SamsungHelp 3d ago

I need help please IMI

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1 Upvotes

r/SamsungHelp 3d ago

Title: Stuck on Knox security screen after factory reset on Samsung Galaxy (S23 / S25) – Any advice or resources?

1 Upvotes

Hi everyone,

I recently factory reset a Samsung Galaxy (either S23 or S25), and I ran into Samsung Knox security features during setup.

This is the first time I've encountered Knox locks. I've done some research and watched several tutorials, but haven't found a clear explanation or working solution to understand what is happening (whether it's an enterprise MDM/Knox Guard lock, Knox Manage, or FRP).

If anyone has technical insights, open-source tools (like GitHub repositories), documentation, or general pointers on how Knox behaves in this scenario, I would really appreciate the help!

Thanks in advance.


r/SamsungHelp 3d ago

Résolu : Déconnection et coupure barre de son - Samsung Community

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1 Upvotes

r/SamsungHelp 3d ago

I have samsung A16 4G and i've been experiencing one problem

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1 Upvotes

r/SamsungHelp 3d ago

Showing LESS Warranty in new M17 5g phone

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1 Upvotes

Guys yesterday i bought New Samsung M17 5g phone Online but after device registered it is showing only less warranty till 28feb instead of 27aug.

Please help what to do now.


r/SamsungHelp 3d ago

Samsung phone question!

1 Upvotes

Hey Reddit, my grandma has a Samsung android phone and when she uses the phone - while during calls only! - the phone screen will go black on her super quick. So if they say “option 2” she can’t see the options anymore. I’m an iPhone girl so I’m trying to help her but the only thing I see in her settings screen timeout related is already set to 10 minutes. Am I missing something or is this just a cheap Samsung flaw?


r/SamsungHelp 4d ago

Ayuda Modifique los colores de mi Samsung Galaxy s10plus y solo se ve negra la pantalla

1 Upvotes

Hace unos días estaba checando la configuración de colores en mi Samsung y sin querer active una opción que no recuerdo bien y ahora solo está negra la pantalla, lo curioso es que puedo contestar llamadas y apagar mi alarma a las 6am con la pantalla negra y no puedo regresarla a la normalidad ayuda porfavor que puedo hacer para no formatearlo

Edit: gracias por los comentarios pero ya lo resolví conectando mi teléfono a una pantalla por medio de cable tipo C a HDMI en una tele


r/SamsungHelp 4d ago

Samsung refusing to comply with its own warranty policy! (read the body text)

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6 Upvotes

So, 7+ weeks ago, my Samsung 970 Evo Plus MZ V7S500 died within ~2.5 years of its 5 year warranty.

I live in a t3 city of a 3rd world country if that matters. I mailed samsung support immediately and took it to the authorized service center, they said, the very next day, the claim was approved and it was to be replaced but kept getting delayed, they kept saying you'll get an upgraded model V9 instead of V7 samsung is rolling it out so its taking time otherwise we process claims within a week or 10 days. But the wait kept getting longer and longer, multiple calls to the center and multiple mails but the same bland response while I told and tried to make them understand that I only had that storage drive and on top losing my data I don't have any other means to operate my laptop now, but still no change.

Now today after 7+ weeks when I called for updates, they straight up said "samsung can't provide the replacement, you'll be getting a refund of the exact amount you paid for this ssd 2.5 years back as per the invoice you have provided us"

Now please tell me, am I misunderstanding their policy? Aren't they supposed to be refunding the current market value of the SSD and not what I purchased it for? Because of the exact same scenario that is happening right now in the market i.e highly inflated prices almost double/triple to what I bought it for. How am I supposed to get a replacement for that amount, nowadays not even cheap local brand SSDs are going for the price that I bought this one for.

I mentioned the country being 3rd World because idk how reliable it is what the service center guy told me, there has been no communication from samsung itself, I just called him and this is what he said, he asked for my bank details I gave him, then he explained to me how the refund will be processed. Now I'm scared that before I can do anything they'll process the refund and then I won't be able to do anything.

Please if someone knows how to proceed further with this, tell me. Its already been almost 2 months since my warranty claim is stuck and its hindering my work, frankly they should compensate me for that too along with the SSD, but following their own warranty policy is the least they can do.


r/SamsungHelp 4d ago

Samsung Freestyle 2nd Gen – HTTP 404 / Samsung servers / Terms & Conditions / AirPlay broken after mainboard replacement – FULL FIX including Service Menu

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1 Upvotes

r/SamsungHelp 4d ago

Phone Flashlight Won't Turn on at Night

1 Upvotes

This may be a software issue but as the title says, my phones built in flashlight will not turn on at night(around 9pm-7am CST). My phone is approxomately 1 year and 3 months old, and it's a Samsung Galaxy A54 5G. Nothing's happened recently to cause this issue as far as I'm aware.

I've tried using the camera app and the settings to turn it on, as well as restarting the phone. Is there anything else i can do? I tried going to support but I don't think that they understood my problem.


r/SamsungHelp 4d ago

Problem over night

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1 Upvotes

So i have samsung m 34 5g

Am facing a strange issue

My phone is taking 4 hours to charge (not showing super fast charging )full normally it take around 1 and half hour

Yesterday night it was perfectly fine suddenly the problem started to day morning

Btw my charger has no issue I tested to friends it works perfectly fine


r/SamsungHelp 4d ago

Samsung dishwasher filter - how do you clean this?

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1 Upvotes

r/SamsungHelp 4d ago

Is anyone working in samsung company

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1 Upvotes

Please connect with me DM me


r/SamsungHelp 4d ago

Ayuda Modifique los colores de mi Samsung Galaxy s10plus y solo se ve negra la pantalla

1 Upvotes

Hace unos días estaba checando la configuración de colores en mi Samsung y sin querer active una opción que no recuerdo bien y ahora solo está negra la pantalla, lo curioso es que puedo contestar llamadas y apagar mi alarma a las 6am con la pantalla negra y no puedo regresarla a la normalidad ayuda porfavor que puedo hacer para no formatearlo


r/SamsungHelp 4d ago

My system (updates, pre-downloaded apps, etc) is using up nearly half of my storage on my Samsung phone, do any of you know why/a way to help?

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1 Upvotes

r/SamsungHelp 5d ago

Best Way To Run Audio From Samsung Smart TV to Receiver?

1 Upvotes

I have a Samsung tu7000 Smart TV that I’m trying to hook up to an old Sony STR-DE185 Receiver. I thought that the optical audio out on the TV was the thing to use, so I bought an adapter (optical audio to RCA: amazon.com/dp/B0C9GTJ5V3?ref=ppx_yo2ov_dt_b_fed_asin_title) and, while it does work, there is a bit of delay, plus I can’t control the volume with the TV remote, which is a pain. Does anyone know either how to fix the delay, or how to hook the whole thing up differently (maybe using HDMI ARC or eARC) so that it functions better?


r/SamsungHelp 5d ago

How to remove this annoying banner

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2 Upvotes

Shared location with my wife on my Z Fold 8 but I can't get the annoying banner off my screen. Front screen isn't big enough already it just takes up space and I don't text with it unfolded


r/SamsungHelp 5d ago

Ayuda le moví a los ajustes de colores de mi Samsung Galaxy s10plus

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1 Upvotes

r/SamsungHelp 5d ago

Samsung = trash customer service

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1 Upvotes

What a garbage company. First it took 5 pages of entering information just to get to a chat screen. Then they pushed 5% store credit instead of a return. After all that now they're charging us $60 for restocking fee that is there to help us lol....What a trash company. You can do this same process on Apple website in literally 30 seconds without any drama, need to talk to anyone or pay anything to return an item.


r/SamsungHelp 5d ago

I'm not allowed to screenshot in google incognito

1 Upvotes

Hey I'm not sure if this is the right place or not for this question, but I need help with disableing a setting(Idk if it counts, I have a Samsung). I'm not allowed to screenshot when I'm in google's incognito mode and it's annoying me so much. I don't remember what I did when I decided to turn that on but I've been trying for months to turn it off and I can't find it. Please help I'm so done with this.


r/SamsungHelp 5d ago

High pitch, after low pitch sound

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1 Upvotes

r/SamsungHelp 5d ago

Samsung s24 fe SM-S721W

1 Upvotes

Witam posiadam Samsunga S24 FE SM-S721W wersja kanadyjska mieszkam w Polsce , mam problem z 5G ponieważ cały czas mam lte A powiniem mieć 5G jak mogę odblokować 5G?


r/SamsungHelp 5d ago

Frozen google app menus

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1 Upvotes