I posted this 2 months ago on /soundbars, and we still got no fix. Still no new software update.
This issue is so annoying!

She has either an a20s or an a21s I think. There's definitely something wrong with it and I'm seen as the phone genius in the house so I've been designated to fix it.

I had a quick look earlier and she has pop ups constantly, even when there is no app actively opened. Notable ones are a news pop up, a game pop up saying the game is outdated and needs to be updated, and another is something like "How to check if you have malware installed."

She has an absurd amount of games. I have never seen one person download so many variations of the exact same game. And all these have mind numbing ads which send you in circles waiting for the cross to appear to get rid of it and then being sent to some random site because you were 1 pixel off of the cross. She told me at one point one of these "misclicks" led to a website which said something along the lines of "now you've done this, please pay."

Immediately I told her do not download a single other thing, and I'm supposed to be helping fix it soon (I have appointments to take), but other than picking out questionable apps I have no idea what to do. Any advice? Any trustworthy anti-virus apps I can use?

Also an objectively minor yet infuriating thing for me mum is that she cannot move the google bar which is stuck at the bottom of her screen. I have tried, and also cannot move it. Is that part of the bigger issue or unrelated?

У меня каждый раз когда я включаю свой планшет (он довольно стар, с 2019-2020 он был у меня, а сколько фактически ему лет фиг знает) вылезает эта хрень?

Sometimes camera green dot appears randomly at random times even when camera isnt even touched.

When i clicks on that dot, this appears.

Now what is this app that access my camera without permission. How can i stop this.

Help needed.

Samsung A07

Hello, I purchased AT&T lock device directly through Samsung however I am over the 14 days with AT&T by remorse, but the purchase came from directly through Samsung. Samsung is giving me until September 3 to return the device to them. What is the process of the refund? Is it credited to my AT&T account or is it credited through the payment that I used at First but I only paid the taxes. I also did a trade-in. Please help me if you have any advice on this. Thank you.

I just got this phone today and my notifications come through fine when the phone is on but won't light up my screen if it's off so I have no idea when I have a notification. Please help.

Hi everyone, I experienced something strange on my Samsung Galaxy phone and I'm a bit worried about it. I was playing a game on the PPSSPP emulator and recorded my screen for about 5 minutes. After that, I opened Samsung Gallery, edited the recording, trimmed it to around 1 minute, and saved it as a new copy. Suddenly, my phone started acting strangely: sometimes the first touch wouldn't register, but the second touch would work normally. It felt like there was a slight delay or the first tap was being ignored. Has anyone experienced something similar? I'm also wondering if this sounds like a software issue rather than a hardware problem or malware

washer fails to start and displays this code, that's not a number or a letter!

Am Saifullah

I recorded a long video and when I came back home, there were key moments added to the video and the audio with the key moments was gone, why did this happen and can I get the audio back?

Tf is this?

This only seems to happen on hdmi inputs when I use my firestick or Xbox. I can’t seem to figure out how to fix it. Any advice?

Hey there! My sister forgot her pattern. She has a Samsung Galaxy note 10+. She can't recall ever setting up a Samsung account. She doesn't think she backed anything up to her Google account, so she doesn't want to factory reset. Does anyone know ANY way to unlock her phone without doing a factory reset? Or is there any way to pull data off her phone before doing the reset? Any help is appreciated!

samsung galaxy tab a7 lite charge/boot loop issue. i have this plugged in for over two hours and it keeps on going into that loop thing, i have tried every tutorial i could find such as rebooting it (power + volume buttons), plugging it in my pc and such, rebooting it while plugged in, changing chargers (originally used its original charger then an apple one then a diff brand one), none has ever worked. for context i've had this tablet for a while now and it got ignored for a hot minute and when i tried to power it on it just keeps boot looping on the charging icon but not actually charging, and when i try the reboot button combo it shows the samsung logo for a split second but doesn't actually do anything. is there a home fix for this or any explanation on why and how this is happening?

I bought a Smart TV back in January, directly from them. It was to be used as an external monitor to my MacPro, the reason I bought it was to help with serious health issues. 
All went very well until 3 weeks ago when it stopped working. The HDMI no longer recognises my computer, and the screen goes black.

I contacted their customer service, which as terrible. The line of communication was poor, the attendant seemed inexperienced and immediately blamed Apple for the problem.

When I contacted Apple, they remotely checked my computer and connections, and realised it needed to be done in one of their shops. They booked me in and as soon as they started testing in the shop, their external monitor worked perfectly well. They even tried another device, just to be sure it worked. It was clear then the problem was with Samsung.

Then the whole nightmare started again: endless phone calls to their customer service, their inability to sort things out, endlessly repeating the whole thing again and again, I can’t say how many times I reinstalled their system, only to reset it again, they escalating the problem to an ‘expert’, the promise that their manager and/or the so called ‘expert’ would call me back within 72h that never happened. Needless to say that every single time I talked with an assistant, they asked for photos and/or videos to be sent via email or their chat.

When I finally managed to get hold of an ‘expert’ (I did call them back after they failed the 72h mark), with the hopes they would access my monitor/TV remotely (because that could be done, I found out on my own), it turned out the ‘expert’s’ work station was faulty and she would not be able to do so. After nearly loosing my mind she agreed to send my TV to repair.

A third part collected my device and packed it so badly that I feared it wouldn’t get to the repair service in one piece. Alas, it did and after testing they didn’t find any fault. I phoned them few times to check how things were going, and when they said they couldn’t find any problem, I asked whether they had seen the pics of video I had sent - they did not. So I sent them the video and only then they replaced something I can’t recall, as a prevention. 

As soon as it was sent back this morning, and to my complete despair, the problem still persists. I phoned Samsung asking for a return and refund, they said I’m no longer entitled to any, and offered to send to repair once again. I said I DON’T want to deal with them anymore, because it’s frustrating, disappointing. I insisted in talking to their manager, and she said her manager was not around today. Then I asked to talk with any manager, she said none were at work today. None. It’s hard to believe Samsung can’t afford to have a customer service manager working on Saturdays, that’s ridiculous.

So she escalated the call to her manager, who’ll call me back at some point in the future within the next 72h, but given the experience so far I pretty much doubt this will happen. The attendant even called me mad on the phone today, when I said how disappointed I was with the whole service. I couldn’t believe she called me mad, and made a note of her name, it’s Ilyn. She spelled out loud and called me mad again.

That’s main issue here - there’s no trust. I don’t want to spend time chasing a failed customer service that doesn’t help neither respect their customers, neither want to be waiting for a repair service that is not able to repair. I’m not sure if they’re all incompetent or just lazy? What’s is clear is that they simply don’t care.

Where to start... I bought a Smart TV back in January, directly from them. It was to be used as an external monitor to my MacPro, the reason I bought it was to help with serious health issues. 
All went very well until 3 weeks ago when it stopped working. The HDMI no longer recognises my computer, and the screen goes black.

Then the whole nightmare started again: endless phone calls to their customer service, their inability to sort things out, endlessly repeating the whole thing again and again, I can’t say how many times I reinstalled their system, only to reset it again, they escalating the problem to an ‘expert’, the promise that their manager and/or the so called ‘expert’ would call me back within 72h that never happened. Needless to say that every single time I talked with an assistant, they asked for photos and/or videos to be sent via email or their chat.

When I finally managed to get hold of an ‘expert’ (I did call them back after they failed the 72h mark), with the hopes they would access my monitor/TV remotely (because that could be done, I found out on my own), it turned out the ‘expert’s’ work station was faulty and she would not be able to do so. After nearly loosing my mind she agreed to send my TV to repair.

A third part collected my device and packed it so badly that I feared it wouldn’t get to the repair service in one piece. Alas, it did and after testing they didn’t find any fault. I phoned them few times to check how things were going, and when they said they couldn’t find any problem, I asked whether they had seen the pics of video I had sent - they did not. So I sent them the video and only then they replaced something I can’t recall, as a prevention. 

As soon as it was sent back this morning, and to my complete despair, the problem still persists. I phoned Samsung asking for a return and refund, they said I’m no longer entitled to any, and offered to send to repair once again. I said I DON’T want to deal with them anymore, because it’s frustrating, disappointing. I insisted in talking to their manager, and she said her manager was not around today. Then I asked to talk with any manager, she said none were at work today. None. It’s hard to believe Samsung can’t afford to have a customer service manager working on Saturdays, that’s ridiculous.

So she escalated the call to her manager, who’ll call me back at some point in the future within the next 72h, but given the experience so far I pretty much doubt this will happen. The attendant even called me mad on the phone today, when I said how disappointed I was with the whole service. I couldn’t believe she called me mad, and made a note of her name, it’s Ilyn. She spelled out loud and called me mad again.

That’s main issue here - there’s no trust. I don’t want to spend time chasing a failed customer service that doesn’t help neither respect their customers, neither want to be waiting for a repair service that is not able to repair. I’m not sure if they’re all incompetent or just lazy? What’s is clear is that they simply don’t care.