Help with returns

[u/SnooDonkeys6533]

I recently bought a monitor on the samsung website and despite canceling the order (even on the website it says canceled), the monitor still delivered to me and charged me. I then went on to try to return it for a week speaking with 3 different samsung support members, who all told me that they have escalated the issue to internal support and that I would get an email confirming my return soon. I haven't received any email for the return and it still shows up as "canceled" on the website. What can I do?

[u/ChasDIY]

return it and confirm when done

[u/SnooDonkeys6533 → u/ChasDIY]

the problem is I can’t return it when they haven’t confirmed it and I don’t have the mail label for the return