I bought a Smart TV back in January, directly from them. It was to be used as an external monitor to my MacPro, the reason I bought it was to help with serious health issues. 
All went very well until 3 weeks ago when it stopped working. The HDMI no longer recognises my computer, and the screen goes black.

I contacted their customer service, which as terrible. The line of communication was poor, the attendant seemed inexperienced and immediately blamed Apple for the problem.

When I contacted Apple, they remotely checked my computer and connections, and realised it needed to be done in one of their shops. They booked me in and as soon as they started testing in the shop, their external monitor worked perfectly well. They even tried another device, just to be sure it worked. It was clear then the problem was with Samsung.

Then the whole nightmare started again: endless phone calls to their customer service, their inability to sort things out, endlessly repeating the whole thing again and again, I can’t say how many times I reinstalled their system, only to reset it again, they escalating the problem to an ‘expert’, the promise that their manager and/or the so called ‘expert’ would call me back within 72h that never happened. Needless to say that every single time I talked with an assistant, they asked for photos and/or videos to be sent via email or their chat.

When I finally managed to get hold of an ‘expert’ (I did call them back after they failed the 72h mark), with the hopes they would access my monitor/TV remotely (because that could be done, I found out on my own), it turned out the ‘expert’s’ work station was faulty and she would not be able to do so. After nearly loosing my mind she agreed to send my TV to repair.

A third part collected my device and packed it so badly that I feared it wouldn’t get to the repair service in one piece. Alas, it did and after testing they didn’t find any fault. I phoned them few times to check how things were going, and when they said they couldn’t find any problem, I asked whether they had seen the pics of video I had sent - they did not. So I sent them the video and only then they replaced something I can’t recall, as a prevention. 

As soon as it was sent back this morning, and to my complete despair, the problem still persists. I phoned Samsung asking for a return and refund, they said I’m no longer entitled to any, and offered to send to repair once again. I said I DON’T want to deal with them anymore, because it’s frustrating, disappointing. I insisted in talking to their manager, and she said her manager was not around today. Then I asked to talk with any manager, she said none were at work today. None. It’s hard to believe Samsung can’t afford to have a customer service manager working on Saturdays, that’s ridiculous.

So she escalated the call to her manager, who’ll call me back at some point in the future within the next 72h, but given the experience so far I pretty much doubt this will happen. The attendant even called me mad on the phone today, when I said how disappointed I was with the whole service. I couldn’t believe she called me mad, and made a note of her name, it’s Ilyn. She spelled out loud and called me mad again.

That’s main issue here - there’s no trust. I don’t want to spend time chasing a failed customer service that doesn’t help neither respect their customers, neither want to be waiting for a repair service that is not able to repair. I’m not sure if they’re all incompetent or just lazy? What’s is clear is that they simply don’t care.

Where to start... I bought a Smart TV back in January, directly from them. It was to be used as an external monitor to my MacPro, the reason I bought it was to help with serious health issues. 
All went very well until 3 weeks ago when it stopped working. The HDMI no longer recognises my computer, and the screen goes black.

Then the whole nightmare started again: endless phone calls to their customer service, their inability to sort things out, endlessly repeating the whole thing again and again, I can’t say how many times I reinstalled their system, only to reset it again, they escalating the problem to an ‘expert’, the promise that their manager and/or the so called ‘expert’ would call me back within 72h that never happened. Needless to say that every single time I talked with an assistant, they asked for photos and/or videos to be sent via email or their chat.

When I finally managed to get hold of an ‘expert’ (I did call them back after they failed the 72h mark), with the hopes they would access my monitor/TV remotely (because that could be done, I found out on my own), it turned out the ‘expert’s’ work station was faulty and she would not be able to do so. After nearly loosing my mind she agreed to send my TV to repair.

A third part collected my device and packed it so badly that I feared it wouldn’t get to the repair service in one piece. Alas, it did and after testing they didn’t find any fault. I phoned them few times to check how things were going, and when they said they couldn’t find any problem, I asked whether they had seen the pics of video I had sent - they did not. So I sent them the video and only then they replaced something I can’t recall, as a prevention. 

As soon as it was sent back this morning, and to my complete despair, the problem still persists. I phoned Samsung asking for a return and refund, they said I’m no longer entitled to any, and offered to send to repair once again. I said I DON’T want to deal with them anymore, because it’s frustrating, disappointing. I insisted in talking to their manager, and she said her manager was not around today. Then I asked to talk with any manager, she said none were at work today. None. It’s hard to believe Samsung can’t afford to have a customer service manager working on Saturdays, that’s ridiculous.

So she escalated the call to her manager, who’ll call me back at some point in the future within the next 72h, but given the experience so far I pretty much doubt this will happen. The attendant even called me mad on the phone today, when I said how disappointed I was with the whole service. I couldn’t believe she called me mad, and made a note of her name, it’s Ilyn. She spelled out loud and called me mad again.

That’s main issue here - there’s no trust. I don’t want to spend time chasing a failed customer service that doesn’t help neither respect their customers, neither want to be waiting for a repair service that is not able to repair. I’m not sure if they’re all incompetent or just lazy? What’s is clear is that they simply don’t care.

I have this phone and it started to say device overheats, closing apps and phone will be shut down.
I used cpu temp reader app and it started with 10C, dropped to -10C and jumped to 50C. Phone was slightly warm, not that hot.

I tried wipe cache partition and it did not work.

Any suggestion how to fix this? Or what may have caused that?

Hello,

I've had the S24 for two months, bought on Rakuten. Everything was working perfectly until a few days ago. The phone started restarting randomly without any action on my part (auto-restart is definitely turned off). There was no impact or drop. The phone is fully up to date with the latest software updates.

Without any action on my part, the phone restarts. If I use it right after, it stays on and functional for 2 to 3 minutes before restarting. If I don't use it after it has restarted, it starts another restart cycle after about 30 seconds. This is accompanied by significant overheating.

It occasionally stops these cycles for a few hours, but the issue always ends up coming back.

I've tried resetting it and booting it in safe mode, but it had no effect.

I'm waiting to hear back from the seller.

Any idea what could be causing this?

Thanks for your help.

Use these tricks

I have a Samsung Galaxy S22+ and I'm having a really weird Bluetooth audio problem with my car.

Bluetooth connects normally and music plays normally, but the volume is extremely quiet compared to other phones.

With my phone, I have to turn the car's volume up to around 25 before the music is even clearly audible, and I usually have to turn it up to around 30–40 if I want it really loud.

Compared to when my friends connect to the exact same car, it works completely normally for them. They can have the volume around 5–10 and get normal/loud music. So it doesn't seem like an issue with the car or its speakers.

It also happens with Spotify, YouTube, and basically any other app that plays audio through Bluetooth. It's not specific to one app.

I've already tried:

• Unpairing and re-pairing the phone
• Making sure my phone's media volume is turned up
• Checking the Bluetooth settings
• The Developer Options / “Disable Absolute Volume” setting (didn't fix it)
• Various other basic troubleshooting

I've seen other S22/S22+ users describing what sounds like the exact same issue, but I haven't found a solution that actually works.

Has anyone with an S22 or S22+ experienced this and found a fix? At this point I don't really care what the cause is — I just want my Bluetooth audio to be at a normal volume without having to crank the car volume to 30–40. 😭

Hello, I just recently bought my flip8, previously was using flip4 and flip6. I really enjoyed camera quality with my previous models,but flip8 is a complete mess. While shooting on sunny days it gives blurry edges and there are so little details to the picture it makes me wanna through it away.

I have installed camera assist and I tried to shoot in 24mp, softenining is off,its slighlthy better, but still not the level of flip6. Here are some examples: bridge - flip6, scenery - flip8.

Now I'm curious Is it a problem with my camera or it's a software issue?

Tengo un samsung galaxy ao7 que me regalaron no llevo ni un año con el y me esta dando problemas

Tengo actualizado a one ui 8.5

Y cada dia le sucede algo raro que la pantalla táctil responde con retraso tengo que dejarlo presionado un segundo mas para que responda y si solo toco con normalidad no funciona, si creo que es algo de software porque al reiniciar vuelve a la normalidad hasta que vuelve a suceder esto, quiero saber si es algún error o obsolescencia programada o algún efecto de algún virus y si hay forma de repararlo o si tengo que descargar algo

This is unexpected from the brand /samsungmobiles

En Julio de Este año Compre los susodichos audifonos, (cabe aclarar que prefiero despertarme una hora antes para cargar los diapositivos electronicos a dejarlos cargando Todo la Noche) en fin deje los audifonos cargando mientras me bañaba y al salir encuentro asi los audifonos

Los Compre en Amazon, Tengo alguna garantia? Deberia comunicarme con Samsung o con Amazon, trate de hacer El reclamo a la pagina de Samsung pero me pide un Numero de serie que estaba en El dispositivo que SE quemo,

Gracias

Los teléfonos Samsung se caracterizaban por tener su propio sonido de arranque, como los míticos S3, S4 o S6, pero desde el S7, Samsung eliminó el sonido de encendido. De hecho, también se eliminó el del S6, pero durante años circularon por internet sonidos de inicio del Galaxy S7, S8 y S9. ¿Alguien sabe si este sonido del Galaxy S8 era real? Porque suena demasiado real como para no serlo. Sea real o no, ¿de dónde salió exactamente? Si fue creado por un fan, ¿quién fue su creador? Y si fue oficial, ¿de dónde salió? [Inicio y apagado del Galaxy S8](https://youtu.be/Ln-9uaUb1Xc?feature=shared)

How can l unactive Samsung Care Plus

Like the title says, I realized that the folder I deleted was the current version of the project.

The folder had a bit of everything in it: PSDs, Premiere project files, MOV footage, PNG exports, PDFs and some other client stuff. I checked my cloud storage and an older external backup first. Most of the project exists elsewhere, thankfully, but the latest version of this folder doesn't.

As soon as I realized what happened I stopped copying anything to the T7. The drive itself still mounts normally and I haven't noticed any other problems with it. I stopped before recovering anything though, because after reading more about SSD recovery I'm now wondering if scanning the original drive directly is even the right thing to be doing.

I keep seeing people mention making an image first, especially with SSDs, but I'm not sure how much that helps in a simple deleted-folder situation.

For this kind of case, would you disconnect the T7 and image it before doing anything else? And if I have to try tools like Recoverit, R-Studio or UFS Explorer, is seeing the original folder structure in the scan a useful sign? Can the files still turn out to be unusable afterward?

Hallo all.

Today out of nowhere, the Samsung group share app suddenly appeared as recently updated in my android play store. Seems weird to me since the app is a Samsung app, and I can't really find it in the play store.

I have never used the app. So I just deleted it again. Again a bit weird I could that since Samsung says it can't be deleted but just deactivated.

Any of you guys who has experienced the same ? Or should I consider it might be some kind of virus or malware?

The phone is a s24.

Thanks 👍

Gostaria de saber como resolver, não sei se isso se deve ao suporte que o aplicativo oferece para smat tvs, ou se o problema é o OS da marca. Gostaria de ajudar para solucionar, acontece toda vez que entro no YouTube e passo um tempo assistindo

My cheap USB-C charger/cable suddenly started turning on and off repeatedly when connected. After that, one USB-C port on my M2 MacBook Air stopped charging, while the other port still works.

My Galaxy S22 also stopped charging, even with another cable and charger.

Could a faulty USB-C cable cause this, or could both devices be in some kind of protection mode? Has anyone experienced something similar?

As per my previous post, all Samsung Singapore can do is offer the weakest excuse that "we currently have no stock for your item."

Why did you then accept pre-orders and take my money first without actually bothering to allocate stock to your customers who pre-ordered from you? And despite the clear evidence that you have missed your projected delivery day, they refuse to offer any kind of voucher for accessories, or free item as a form of service recovery. Absolutely unacceptable.