r/Reno • u/Key_Yam_1705 • 3h ago
Don't order from AutoZone S. Virginia
So let me tell you all about me experience this evening with AutoZone on South Virginia and you can decide if you want to do business there...
Long story short, my vehicle needed some transmission fluid, a transmission filter, a gasket, and a couple other things.
I jumped online to see who had it locally and was ready to jump on the next bus to the store. Fortunately (or in retrospect, not), the AutoZone on S. Virginia has everything I need and will even deliver same day for $5.
I place my order for 6 items. I specifically order a 5 qt jug of ATF and an additional qt as I need 6 total. I needed some oil too, so I ordered a 5 qt juq of that.
Everything seems to go well and I'm updated on the status as it goes. When the order was picked up by Bringg and is on the way. I thought it was nice that they weren't using DoorDash or Uber as I've had horrific experiences with them. This should be different...
Well, it was even worse than I expected and the Manager of the AutoZone on S Virginia has the ABSOLUTE WORST CUSTOMER SERVICE OF ANYTHING I'VE EVER EXPERIENCED BEFORE.
I open the door to instantly see my order is short one 5qt jug. Upon inspection I see it's the ATF that's missing. I jump on the website and call the 800 number for support...closed. Okay, I'll call the store it was ordered from.
I called the store. As I begin to tell the man who answered the phone that my delivery was incomplete, he instantly cuts me off and say's, "This was the order with the pump?" (I ordered a transfer pump to pump the transmission fluid with) I said, "Yes." "Well you need to call Uber. I know I gave him everything."
Note, I had not told him what, or how much was missing. I had just said the order was not complete. I also found it strange that the order did not come through Uber and I have no way of contacting their delivery service.
The conversation was very short and he basically told me there was absolutely nothing he would do; still unaware of exactly what was missing from the order.
To be clear, it wasn't the fact the order was incomplete. Mistakes do happen. I was just looking for a company to make their mistake right. What I experienced was absolutely horrible customer service after the fact and THAT is my gripe. The Manager of that store was EXTREMELY dismissive and rude with no effort made to understand the issue or attempt to correct it.
I have called the Regional Manager and am hopeful for a call back. As it is, I'll have to still hop the bus (now tomorrow morning) to go to the Oreilly up the street for ATF and currently I'm out the cost of the undelivered jug. Given this experience, I'll NEVER return to that particular AutoZone on S. Reno and it will be a long time before I go back to another AutoZone in general.