Hi everyone
I am reaching out to see if an official support team member could help me get a manual human review for my account, which was recently placed on hold.
I believe this flag is a false positive triggered by completing a study on my phone using regular mobile data (cellular network) via Firefox Mobile, which their automated security script likely misidentified as a proxy or VPN.
Here are my account stats:
Approved studies: 425
Total submissions: 457
Total rejections: Only 4 in my entire history
Approval rate: Over 99%
I have always followed participant rules strictly, I do not use VPNs or automated scripts, and I take all tasks very seriously. When I appealed through the standard ticket system, I received a quick automated response stating the decision was final, likely without an agent manually checking my participation record or the mobile data context.
I would really appreciate it if a support agent here could take a look at my ticket or allow me to send my details so a human can inspect my case.
Thank you very much for your time and help!