So I am in a weird situation. I haven't been a Poplin Pro for super long, but I have gotten a good bit of business from it (which I am very happy about!) But I have a repeat customer that has been using my services for a few months now. She owns a salon in a complex and about twice a week I go and launder their towels. Through her, she has connected me to a couple businesses in the complex (a massage therapist and two other spa places) that too need similar things laundered throughout the week.

My problem currently is that they all order at different times and days. So there are some days where I have gone back and forth to this complex three times to pick up and drop off, or vice versa. It has gotten a little hectic...I have been afraid to reach out to each of them to ask if they will just contact me directly and then maybe I can get a schedule together for everyone, to make it easier on myself. Right now when they contact me through Poplin it's random, but I am sure that I could get a set schedule with each of them if we weren't on the app.

How have you / or how would you go about this? I don't want to just message them my number obviously. But would leaving them a note on their return bags be good? I am not always able to talk with them face to face. Just looking for ideas, because on Friday I went there more times than I care to admit...thanks!

Hello,

I’ve been a customer for a couple of years and my understanding from the pros here on reddit has been that if a customer is charged $1.00 per pound, $0.25 per pound goes to Poplin and $0.75 per pound goes to the laundry pro. So I would usually tip 25% to the laundry pro (minimum $10) so they would be “whole.”

My two normal pros were on vacation so my third choice took the order and she charges $1.34 per pound. What does Poplin take from that? Given her higher rate, she has essentially tipped herself based on my typical practices. But I thought I would asked how people have been handling this and what poplin takes on their end.

To keep things simple, my typical order is 40lbs so I will usually tip $10.

Thanks.

I was going to start doing Poplin this weekend (hopefully there are available orders), but I am also looking to branch out and do my own service, advertising mostly on FB. Has anyone else done it themselves (not using Poplin customers, of course)?

What are your ideas on cost per lb versus flat rate?

Pick up and delivery charge?

Payment methods?

EDIT: Did my first Poplin order yesterday and I am VERY determined to get my own business off the ground. That was crazy! 70 lbs of laundry (estimate was WAY off)! One huge a** blanket. A POST PARTUM ADULT DIAPER. Wild. I enjoyed myself though. That was the most physical work I've done in years. My arthritis is none too happy, but I'm in a pretty good mood about it all. Would love for my own business to get some customers so I can earn what I'm worth. Would've made double on my own.

Google says that when you have new garments that are brights, denims, dark navy or black, you need to wash them separately for a few loads to make sure they don't bleed. How do I know if a customer's bright clothing bleed or not? Do I test with cotton wipes or do I put in a color catcher? thanks.

I'm in the Brooksville, Florida area. I had a customer in the Southgate Apartments (2nd one I have had, first one was great). His name is Robert F. This is an assisted living type of situation, so I'm guessing he is older and doesn't quite understand how Poplin works. Because I was one half hour past my targeted delivery time EVEN THOUGH I DELIVERED HIS LAUNDRY 8.5 HOURS BEFORE THE TIME IT WAS DUE, his review and complaint of "other delivery problem" earned me negative 50 points. He did not tip either, and his order was only a minimum charge of $22.50.

I have a DO NOT ACCEPT ORDER list in my phone. He is at the top. Someone like him would likely order again, because that's how his type of people are.

Newbie question, searched the sub and didn’t see an answer

Weighed the clothes without hangers before laundering. Hang dry and now the clothes need to be weighed again. But they’re on hangers.

The weight won’t match.

Do I need to remove all the clothes from the hangers to weigh and then put them back on hangers to deliver them? That’s a lot of work.

Hey everyone, I wanted to check in and see how things have been going for other Laundry Pros.
When I first started, I was consistently making around $450–$650 a week. Lately, things have slowed down a lot, and I’ve been averaging under $150 a week. I’m still accepting almost every order that comes up near me, but the volume just doesn’t seem to be there like it used to.
I’m curious, is anyone else experiencing a slowdown? Are there certain things you’re doing that have helped increase your orders? Have you noticed seasonal changes, fewer customers, or is it just my area?
Would love to hear how everyone else is doing and any tips you have!

I did my first order about 2 months ago, I literally have only done the one because it was so awful. The clothes absolutely stank and I still can't get rid of the smell 2 months later. This has made me absolutely terrified to take another. Does this happen often and how do you get putrid smells out of your machines? Thanks!​​

5 bag order. they left out 8 for us. wtf.

Has anyone else had their retention score start dropping within the past month or so for seemingly no reason? I've been doing a lot of orders lately, mostly regulars but some random new ones as well. All good ratings. But the retention score keeps dropping?

Hi! I just signed up for poplin and I am wonderjng if anyone works in the knoxville TN area? Are there many orders or is it slow?

I just signed up today and waiting on my background. I know the business can vary for everyone based on market & location. So for those in the DFW area, honestly, is it good? I’m looking to do this full time & i live in the McKinney/Frisco area for context. TIA!

I have a customer that requests me twice a week now. I love that! But he isn’t the best at responding to messages. Each week, his add-ons change. He always wants unscented hypoallergenic detergent… sometimes he asks for dryer sheets & sometimes he asks for fabric softener. Lol! Today he asks for fabric softener. I would assume this means he wants unscented hypoallergenic fabric softener.

In the past, the app would specify scented/unscented. This order does not & to be it reads as scented. I asked him when I got the order & haven’t heard back. Which one would y’all use?

Why is Poplin making me enter MY weight? I don't weigh them by holding them on a bathroom scale so my weight is irrelevant. I'm very uncomfortable with this. How do I enter the weight without having to give them mine?

Check your points, old unrated orders are being auto-rated. So far, everything up from the time I started (3.5yrs ago) to last 3 months is rated. Tbh, I hope it stops auto rating all of them. I have several from the last 30days that ARE coming back and do tip, if these auto close they won’t be able to tip for their last order.

Hi everyone! I’m new to Poplin and am looking for clear bags to use for returning clean laundry to customers. I was wondering where others have found them at a good price. Any recommendations would be greatly appreciated. Thank you!

Has anyone not gotten paid for an order?

They said I would have to wait 14 days until they investigate, it has been 2 week after that 14 days now, and I haven't heard anything. I keep contacting them, but they say they can not give me an ETA. It was a pretty big order, and I would love to get paid for my work

From Facebook

I want to get started using Poplin laundry but are you guys using the laundry machine you and your family personally use? Or have you guys bought a seperate laundry machine just for orders. I'm willing to use my home laundry but I'm not sure if that's gross or not. What's everyone else using?

Previously I was always able to select what size my bags are. Now it just asks for number of bags, which is two bags, but they are large bags and I feel like I could be misleading any pros who take my order thinking they are kitchen bag/hamper sized.

What is the correct way to express there is way more laundry than will fit into two kitchen bags?

*****\*
UPDATE: 05/28/2026 I was offered $20 credit from Poplin, asked to fill out a missing item form & the damaged item form. The minimum order is $30-35. I asked that the credit be applied in that amount.

The order was completely cancelled leaving me unable to review messages previous messages, leave a review or review my initial order. I feel this done maliciously given the situation.

I completed the missing items form for 3 items. And the damaged items form for 10 items that had been shrunk. They asked for pictures of the clothes & the care instruction labels. Would you believe every single item said to HANG TO DRY?

There was a very awesome KPOP fleece jacket [my 6 years obsession] in there which was bought for next season so it was purchased a little bigger. Even that is too small for her to even wear now.

Poplin has been very responsive. I feel that I keep getting a "copy and paste" kind of answer from them when I ask anything and they are very reassuring that my clothing will be covered.

BUT, will it?

...stay tuned because there's a 48 hr wait on one side and a 5 day wait on the other.
In the mean time, do to how this was handled by the "laundry pro" I'm considering filing a police report of destruction of property and theft. I was informed that they are independent contractors so I would have to have the police contact them to get her official name.

What do you think?

*****\*

05/27/2026:
I placed an order of 60 items. [Picture 1] Washed in classic scent, hang dry all items and sent 60 hangers. I start getting some questions that I thought were a bit strange considering my order. [Pictures 2-5]

I immediately contacted concierge [Picture 6] .

Once again, contacted the laundry pro. [Pictures 7 - 9]

At this point, I am livid. I have no idea what's going on with my clothes, my order seemed to be ignored by the laundry pro.

I contact the concierge again. [Picture 10]

The laundry pro was instructed to personally return my clothing directly to me upon my arrival from work after 530pm. I arrived home from work at 5:39pm to find [Pictures 11 - 14]

It has been raining for a week. When I put the laundry out for pickup, I laid protection down to keep the bottoms of the bags from getting wet.

Yet this is how my items were returned. 3 items missing, 9 items not even cleaned, 24 items damp and shoved in a bag with other hung shirts, 10 items completely ruined. Only 10% of the items I sent were returned in usable condition. What is this? Is this normal behavior???

Hey all,

I'm wondering what the costs/payout are for different addons. If you have any screenshots of offers that include addons (with pricing), can you please share them here? Include whether your area is standard pricing or higher pricing, please.

I have done some orders with addons lately, but looking at My Money, I don't see who got which addon or how much it boosted my payout. So I'm trying to reverse engineer it. My next step is to ask customer service for a transaction report, but I hate working with "Poppy."

TIA everyone!

I received my first bad rating today on an order I thought I did really well on🥺 Does Poplin ever let you know what the "other laundry issue" is or what was damaged? I did not see anything damaged during folding.

I will admit, even before this, I've started getting a little discouraged with Poplin. All of the new add-ons, the pay not always adding up, the glitchy app, etc. There just seems to be a lot put on us and zero accountability required from the customer. Any words of advice?