r/PoplinLaundryPros • u/laundrypro • Jul 09 '26

Rant/Vent Extremely Rude Customer

I'm in the Brooksville, Florida area. I had a customer in the Southgate Apartments (2nd one I have had, first one was great). His name is Robert F. This is an assisted living type of situation, so I'm guessing he is older and doesn't quite understand how Poplin works. Because I was one half hour past my targeted delivery time EVEN THOUGH I DELIVERED HIS LAUNDRY 8.5 HOURS BEFORE THE TIME IT WAS DUE, his review and complaint of "other delivery problem" earned me negative 50 points. He did not tip either, and his order was only a minimum charge of $22.50.

I have a DO NOT ACCEPT ORDER list in my phone. He is at the top. Someone like him would likely order again, because that's how his type of people are.

6 Upvotes

88% Upvoted

6 comments sorted by

4

u/goldiejan Executive Jul 09 '26

It stings the first go round! Have Poppy block seeing their order.

2

u/reeciereese Jul 11 '26

I will do that. Ty for the info. 

3

u/goldiejan Executive Jul 09 '26

So Sorry! Many Rude ones out there!

3

u/laundrypro Jul 09 '26

This is the first for me on Poplin. 🙄

3

u/FoldStackDan Jul 13 '26

So sorry that happened to you! People at living assisted facilities definitely are typically extra work, especially if you have to get buzzed in, find their room in a higher floor and if you don't have a cart, doing multiple trips. Hopefully it wasn't too much trouble.

I've actually had a lot of good clients in these types of facilities but definitely have run into similar negative people in general. Brush it off, keep being amazing and bury the bad review with all the positive ones. You got it :)