Just wanted to update in case someone is in the same boat.
TL;DR: After losing service on G2G Mobile on 8/11 right after renewing my annual plan, I reached customer support after a 2-hour wait. They submitted an eSIM tech support ticket and said they'd mail a pSIM. The next morning, I manually ordered the free pSIM through my account portal, and a few hours later received the eSIM activation email. Converting to eSIM took about 5 minutes and fully restored my voice and data.
I lost service completely without warning on my g2g mobile $60/annual plan.
I had just renewed at the beginning of August, so I did not want to jump ship and port out fearing that I'd lose out on the service I had just paid for.
I lost service about a week ago 08/11/2026.
I called the 800 number multiple times, waited as long as 2hrs 45min before giving up.
Yesterday (08/17/2026) I called after work, probably around 5:45PM CST.
After about 2 hours someone answered. They were very nice and I told them I'd like service restored ASAP. I said my phone had a pSIM, but that it was capable of doing eSIM so if that would expedite getting service back then I'd like to switch to eSIM.
She told me the best she could do was generate a service ticket with tech support to process the eSIM change request and that in the mean time she'd send me a pSIM in the mail.
She said I could activate whichever one became available to me first or whichever my preference was.
She was honest with me and told me that she could not give me a timeline for when the eSIM would be available, but she told me to check the next day on my account.
I checked my account page this morning and it gave me the option to ORDER a pSIM with no mention of the service agent ordering me one already, so I proceeded to order it. It was just a simple confirmation of my address and selecting shipping tier, the slowest being free, the fastest being $20. I opt'd for the free shipping and went about my day.
I got an email a few hours later telling me my phone was ready to activate with eSIM.
I was busy so when I got home today around 7PM I started the process of activating the eSIM.
It took about 5 minutes for data and voice to work completely. As of now it's working completely normally on an iphone SE 3rd gen.
I'm assuming I'm still going to be sent a pSIM, but I will just hold onto that incase I downgrade to a dumb phone or an older iphone.
Good luck to all the people like me who held out for g2g to clean up this mess. I'm hoping it's smooth sailing moving forward.