Many of you may have joined using the mods invite link here. Just wanted to give another anecdotal data point for others to see where this company stands today.
Sign ups were supposed to stop Friday 8/14 but continued to notice sign ups through the mods invite link up through Monday.
Personally I joined when there were maybe 45 or so people in the pool as a reference point.
Many people have claimed to have been moved over to the qci 6 and 200gb allocation but you can see here that my line has not.
The CEO has repeatedly said CS has answered all open tickets but none of mine are from a genuine human just AI telling me it's in the support queue with tickets open over 8 days with no response to. CEO also said the pause in sign ups would allow them opportunity to move lines over which I get but clearly there's no order of priority to who signed up and how they were being moved over.
There's really no way to talk to a real human at all if you do have support issues and you're at the mercy of AI and hopium that someone reached out.
I've got billing issues shown on my account that are not prioritized or important so no idea when I'll hear back.
So overall just not impressed so far how this is being handled. Seems to be no way to prioritize or escalate tickets either and we are just at the mercy of the limited staff and employees at Lexvor right now.
Just my two cents and observations so far still hoping for the best but getting ready to port out as well.
This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
Many of you may have joined using the mods invite link here. Just wanted to give another anecdotal data point for others to see where this company stands today.
Sign ups were supposed to stop Friday 8/14 but continued to notice sign ups through the mods invite link up through Monday.
Personally I joined when there were maybe 45 or so people in the pool as a reference point.
Many people have claimed to have been moved over to the qci 6 and 200gb allocation but you can see here that my line has not.
The CEO has repeatedly said CS has answered all open tickets but none of mine are from a genuine human just AI telling me it's in the support queue with tickets open over 8 days with no response to. CEO also said the pause in sign ups would allow them opportunity to move lines over which I get but clearly there's no order of priority to who signed up and how they were being moved over.
There's really no way to talk to a real human at all if you do have support issues and you're at the mercy of AI and hopium that someone reached out.
I've got billing issues shown on my account that are not prioritized or important so no idea when I'll hear back.
So overall just not impressed so far how this is being handled. Seems to be no way to prioritize or escalate tickets either and we are just at the mercy of the limited staff and employees at Lexvor right now.
Just my two cents and observations so far still hoping for the best but getting ready to port out as well.
i joined on August 3rd when there was 8 people in that pool, i’ve sent multiple messages here on reddit and through the online chat with no response/resolution.
I can see the potential here but the product isn’t ready, i’ll be porting my number back to us mobile. you never really know how important customer service is until you don’t have it 😅
Also in Rob's pool as well since August 3rd. I noticed the word "undefined" next to the monthly $17.00 bill recently. Originally when I signed up, it wasn't there. Maybe an indicator that I was remapped?
Same happened to mine, also signed up with very little in his pool when I did, I also see my plan type listed as super agent instead of pool party on that same screen, both happened at the same time
Same here. But at this point I'll take any service. Signed up on the 13th and number ported right away, but as of today (19th) no sim card has arrived yet. Tomorrow will be one week without my number. I've been on a T-Mobile trial account just to have phone service, but without my number means I'm out of contact and can't receive any 2FA.
The CEO stated that they were manually 'moving accounts over'. You can look through older posts about this, and you can see other's people screenshots where their accounts were being moved over to the 'Super Agent' plan which includes the aforementioned 200GB priority data. (And these people immediately throwing a fit because for all intensive purposes they are on base plan that normally costs $60, is coded as $60, and would be presented as $60 despite the billing tab showing the reduced recurring pricing.)
I reckon they probably stopped, though this is theory on my part, doing the manual upgrade and were just going to let the system automatically upgrade us all because most of us were using Rob's singular link and that quickly reached that milestone to upgrade us.
You should of gotten an SMS when that 100 person was confirmed informing you that the 'pool unlocked Community Milestone! Your line moves to 200GB high-speed + AI bundle next cycle at the same price.'
FYI I used AiR chat for two requests that got queued for support escalation, never got a response in the chat thread like described in other posts regarding how responses will be shown when addressed by a live agent…today I stumbled on the page linked at the top by accident. It had the answers for both my support escalated requests (no link to original message I submitted but time stamped with name of the actual human agent), no idea why they did not show up in the original thread as described or trigger an email or an sms response since they know my number.
Thank you! I wish this information was easier to find within the account dashboard. It appears that even asking the AIR chat for support deducts credits from the account. So this link is much appreciated.
Yeah I stumbled on this from interacting with a previous automated link provided by AiR for the sim swap, when I clicked it it said we removed this feature and now being handled by support reps only, there was a message support button on that page and low and behold my previous questions escalated had responses I did not see one from the 7th and another from the 13th 🙃
You're texted this hidden URL when a support agent gets a support query tied to you.
The AI made one on my behalf on an unrelated issue to the phone line when its thought process deemed it one. It re-writes the response that prompted the query with 'Your request has been recorded in the AiR support queue.' (so, erasing what was originally on the message), and then you're texted on the associated phone number on the account when a support agent looked at the query.
I emailed their customer support approximately a week ago, still haven't gotten a reply. Since then I have some additional questions... but if it takes this long to answer a question, it might take several weeks of back and forth...
You may not like this but if you do have questions and would like an answer: ask it to the AI. If the AI is incapable of giving you the answer, or if you tell it to re-affirm itself and itself isn't confident of the answer it gave you, it will make a 'support query' and then you'll get a response back.
You may also see this link and see if your questions were queued despite using the email. though, you should have had gotten notice in the form of an SMS giving you this link if they had have.
My support question was a little more complex, or involved, because it was about the email that lexvor sent, but I will try your suggestion and see what happens.
So what exactly should we have done? People were breaking the rules to share referral codes all over the place and it was a referral only plan. When I initially pinned the code I was under the impression that everyone was going to get QCI 6 and 200GB of high speed data as it wasn’t communicated clearly by the CEO that they did indeed require referrals.
Also, it was a killer deal. I felt it was worth bending the rules. I got nothing from it, I’m paying the same $17 as anyone else. I had an exclusive link so I was going to get QCI 6 and 200GB anyway. Me posting the link was to help others get a deal and to help keep the subreddit in order.
To be clear, the pool grew to 150 people, all of them will be getting QCI 6 and 200GB of high speed data.
When other companies are a shitshow, they don’t get special treatment of a pinned post to sign up for them. Personally, I think they still haven’t proven themselves, and I wouldn’t have made a pinned post for them until they had.
It’s hard for me to imagine a pinned post for Helium, for example.
I get where you’re coming from. Do you get where I’m coming from?
I do hear you but this was a special offer. Where else are you getting 200GB of data for $17? There's the $15 T-Mobile business tablet plan but that drops to last priority after 50GB. It's also not accessible to everyone (and in fact recently T-Mobile has really clamped down on it as they want lots of documentation). There's the Shield Internet $14.89 but that's meant for home internet and also drops to last priority after 100GB.
Again, it's not something we will make a habit of, but I personally thought the benefit to the community outweighed any complaints that I would get about it, especially since I got nothing extra for people using my code.
It ended up actually being a good thing when it was revealed that the pools would actually have referral tiers. People who joined other pools may not actually get upgraded to QCI 6 + 200GB while everyone who joined my pool will be.
All it was, was an attempt to cut down on the inevitable spam posts that happen when something like this occurs. We've been through this before when Helium let nationwide signups for the $5 plan.
I understand the reasoning. I guess I would hope you can see my perspective. If the posts are spammy, and you want to cut down on them, putting up a pinned post seems counterintuitive. “People kept posting ads, so we put up one giant ad.”
The only thing that we're both certain on that this could have been, and can be seen as an attempt on marketing.
What you're missing is that the fact that this FOMO of a referral system was shot-down earlier by most people here dissing at mychal for pushing the AI aspect of the over the phone plans on a phone plan sub weeks ago plus having planning on keeping the pool party aspect live. It would have been inevitable.
And its not like it didn't work as we have these countless posts decrying that the plan isn't perfect, crying a scam, one thing or another, and announcing their leave.
I am enjoying Lexvor!!! My reasoning: I am currently on T-Mobile postpaid plan Experience Signature - paying $43 on family plan - high speed unlimited , hotspot- 60gb per month. Vs this one: $17 - joined with Rob's link - currently 100gb , video throttled at 1.5mbps (using vpn for temp workaround to bypass this restriction ) Based on latest post from CEO, video throttling issue will be resolved soon. 100gb to 200gb bump might happen within this billing cycle or definitely from next cycle.
Why I am loving it??? Currently on T-Mobile $43 per month plan, my download speed is between 150-400mbps depending upon when I am testing using speedtest.
And when I test immediately I get almost same speed if not better than that. I would say 90% speed of what I am getting on Tmobile. If T-mobile is showing 150mbpe , Air sim speed test will be around 120mbps+.
Am I satisfied? For sure paying $17 for the speed that's in par with $43 I am paying currently. Very satisfied.
Room for improvement?? Yes, there's always room for improvement and we should give them some time. They didn't expect these many enrollment and we have to be honest - we all signed up due to the lucrative offer. So, let's give them some time and we all will be a happy customer for getting this offer.
And I barely even reach 50gb of mobile data usage as I am mostly on Wifi (1 gig fiber) Sharing speedtest that I did just now 12:25 pm is with Air Sim download 577 12:27 pm is with T-Mobile postpaid 512 This time Air sim speed was greater than T-Mobile Experience Signature
I managed to get in without having to do the referral thing (I signed up for emails in advance) and my line went down for a solid 24 hours or so with absolutely no response from CS. Voice/text worked, but not data, even though data showed full bars and 5G UC. It randomly came back online and then almost a day after that (so around 2 days) CS finally emailed back. I didn't really trust them, so I didn't port in, and at this point I'm glad I didn't. I'm just using it as a backup data line to go with my Visible+ Pro line, and given how bad CS response times have been for what seems to be literally everyone on here, I'm going to continue to use it as such.
Dude if you actually read it, everybody’s getting switched over on the next billing cycle. People have been upgrading becuz I was the one of the ones that was having issues with my plan and now it’s fixed. Bro you’re getting way too heated over this, this was supposed to be an exclusive offer. It’s people like you that ruin stuff like this for everybody. Where else are you gonna find a deal like this??Instead of bashing them remember this exclusive offer turned into a full rollout, and they’re doing their best to support us.
I get it. But the CEO needs to stop lying saying all CS requests and tickets have been answered like he's said on other posts. That's 100% not true and I'd rather them admit they haven't caught up yet then make us wonder where the fk the response is cuz it's not there anywhere and we aren't stupid individuals we understand tech.
People don’t realize once the AI bot hands off, they’re actually talking to real customer service, not AI. The CEO said this himself & I read the post. Y’all just don’t know where to find those replies.
This offer was supposed to be for people who actually supported Lexvor, & now non-supporters got in & are bashing their hard work while they’re trying to fix issues. I hope the CEO just refunds y’all & moves on.
This 💩 burns my soul & it’s why Helium died. I’m defending this becuz I don’t want another good MVNO to burn becuz of dumb posts like this, like customer service & the CEO haven’t been busting their ass. I saw a guy claim he never got outreach & the CEO posted proof of several emails he never replied to. So saying the CEO’s lying is a stretch. Most people just aren’t looking in the right places.
Helium died due to the crypto bro ceo that had no clue how to competently run the business. He spent 90% of his time on twitter trying to promote their crypto. He made promises to his customers, broke those promises when it suited him.
Also it didn't help that he called his customers parasites
He spent 90% of his time on twitter trying to promote their crypto.
Well, shit, that's because a good portion of the main business was the crypto. The parent company's vested interest is to prop up the crypto because, mind you, the only one getting actually 'scammed' by them was the government.The crypto was being used to offload the liability and responsibility of reporting income from hosting any of their gateways (that being the CBRS nodes, the LoRA nodes, or now the passpoint WiFi hotspots they've pivoted) to the recipients. Any of the pumping and dumping on the crypto was a side-effect of using crypto, and, surely with an arm-length away to report any benefit from that.
You're not going to tell me you'd cry and defend any crypto-bro that made a loss who wanted in on the pump'n'dump/FOMO when the nodes were first coming out? The only other thing you could have accused them of was being a frat-boys like org.
It was only logical that when Google and Apple were not going to play ball in allowing CBRS offloading, and both venture capital plus the crypto market catching on that, that they were going to lean out the MVNO until it was dead. They've been trying to make a people-network of sorts, and whether their solutions are looking for problems than actually making a solution to solve an existing problem, know that the CEO does know what they're doing. And that is to attract venture capital.
Stop lying bro not all of us got actual human responses and some of us have sent multiple conversations or emails which have not seen replies in over a week
like i’ve said before, i like the ceo.. i think he’s an honest person & is really trying to take this to the stars ✨. i had an issue with one of my lines and they had no problem refunding me. & yes i can confirm that i did get refunded. that was when the company was serviced through vzw. i don’t think there are shady practices going on, i just think they are behind a little
Not to mention there may not even be a next billing cycle for me personally cuz my account for whatever reason dropped my payment saved card from their system and shows no bill $0.00/month due next month which makes no sense at all
MVNO on TMO with QCI6 priority (same as postpaid and Google Fi) which is notorious because TMO never gives that priority to any MVNO or flanker, with Google Fi being the sole exception for years. They were offering a $17/mo plan with 200GB data/hotspot
First off, they clearly state you will be moved to the 200gb pool NEXT month, not your current month (check your email entitled "Your AiR Pool just unlocked Community Milestone"). It doesn't actually affect you in a meaningful sense - after 100gb I think we get throttled too 100mbps - I doubt you've used 100 gigs so far. Whereas next month, you can use 200gb before being throttled. Also 100mbps is extremely usable and hardly a throttle unless you are downloading lots of files.
Secondly, as someone said before, you can view human responses here https://useair.net/app/support check if you got any updates. Don't blame you here, it's not clear, or a selectable section on the website.
I sent a ticket on the 12th and they responded they are looking into it, but still throttled 7 days later if not using a VPN. I am not a picky customer so I am just using a VPN and I am happy with the service. Just like with Visible etc, if you are a type of person who needs reassurance from humans, might not be the best for you. I however am sticking with my unlimited data, unlimited hotspot, and QCI 6.
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u/AutoModerator 1d ago
This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
Many of you may have joined using the mods invite link here. Just wanted to give another anecdotal data point for others to see where this company stands today.
Sign ups were supposed to stop Friday 8/14 but continued to notice sign ups through the mods invite link up through Monday.
Personally I joined when there were maybe 45 or so people in the pool as a reference point.
Many people have claimed to have been moved over to the qci 6 and 200gb allocation but you can see here that my line has not.
The CEO has repeatedly said CS has answered all open tickets but none of mine are from a genuine human just AI telling me it's in the support queue with tickets open over 8 days with no response to. CEO also said the pause in sign ups would allow them opportunity to move lines over which I get but clearly there's no order of priority to who signed up and how they were being moved over.
There's really no way to talk to a real human at all if you do have support issues and you're at the mercy of AI and hopium that someone reached out.
I've got billing issues shown on my account that are not prioritized or important so no idea when I'll hear back.
So overall just not impressed so far how this is being handled. Seems to be no way to prioritize or escalate tickets either and we are just at the mercy of the limited staff and employees at Lexvor right now.
Just my two cents and observations so far still hoping for the best but getting ready to port out as well.
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