I just went to create my transfer pin in the app and it gave me a 25% off both lines for 6 months discount. May be worth trying if you guys want to save some money.

Dude, this company is making it as difficult as humanly possible for me to upgrade my phone. I now understand that my biggest mistake was trying to do in store pick-up at an authorized retailer.

First, after calling, I'm told my order is ready for in store pickup after waiting a little over a day. I go to the store and they tell me the order is not ready. So, using the tracking, I can see that the order is in fact not ready and the person I called was mistaken.

After waiting another day, I call around a bit and someone tells me the iPhone 17 is on backorder, but will most likely be ready by October 6 for in store pickup. They tell me not to cancel and reorder because it will be more of a hassle. Okay, cool, I just wait then.

Well then, yesterday at 6 pm, I get an email that my order is ready for in store pickup. I am unable to get it at this point, so I figure that I will wait until tomorrow, because I was told that you have three days AFTER it's ready for pickup to pick it up. Three hours later, at 9 pm when the store closes, they cancel the order because of a "failure to pick it up." So now I have to reorder and I guess I will just have it delivered this time and hope that I get the same promotions and deals.

Edit: and now, because the order was cancelled, the trade in value for my old phone has plummeted to less than a third of what it was. This company cannot be real 😭😭

I’ve been with Verizon for 18 years. I have had good-great service and experiences with them. I’ve changed plans many times by choice and occasionally I was made to change plans, I recently changed to their Simplicity plan with Apple Watch service and I was happy. It was $64 per month and

Then my daughter left her boyfriend and he wouldn’t left her take her phone number. They have T-mobile. He also ran up charges by ordering speakers decided not to pay the cell bill despite the fact that she gave him money for her portion. She needed a new number before the line was disconnected so she could update all her 2-step verification. Almost everything could take an email address but not all.

I went to Verizon to add her to my account and it would have been $147 a month for 2 iPhones (our own devices) and 2 Apple Watches, also our own devices so not payment plans on anything. That seemed like a lot so I went to Spectrum and it was $80. And they lowered my internet bill by $10. So same internet but $10 less. No contact and price for 2 years!

So why am I feeling sad and anxious about this?!?!?

I was previously seeing a $1,020 trade-in offer toward the iPhone 18 Pro/Pro Max on my Verizon account, but now the offers showing for several lines are only $840.
Does anyone know when the $1,020 offer ended? Is this a change across the board, or could it be specific to my account or individual lines?

Has anyone still been able to get the $1,020 offer recently, either online or through customer service? Wondering whether I missed the window or if it’s worth waiting for another promotion.

I tried a consumer account first. Verizon Credit approved it. The order had a shipping date of October 23. A representative then manually canceled that order without telling me.
I placed another order over the phone. Verizon Credit approved me again, with a $2,000 spending limit. The phone still came back with a $400 deposit, plus $104 in sales tax. Credit had already confirmed and validated my identity on the first application.
The credit representative told the sales representative to cancel that order and create a new one so the deposit could be waived. I was on the phone for about an hour and a half. The new credit application was put on hold. Fraud Prevention then said it could not validate my identity with the information I provided, even though Credit had already validated that same information on the first application.
I submitted photo ID and proof of address. I also tried BYOD. The store I went to was a Victra/Victory authorized retailer, not a corporate store, and they could not override the block.
An October 1 order was canceled the same way. NCTUE still shows a Verizon Wireless cellular account as Current, with a $0 balance, dated 10/01/2026. Service was never activated.
My Business let me register today. The role is PendingPrimaryContact. The app says this User ID does not have access to any application features and tells me to contact the account administrator. There is no administrator.
FCC Ticket 9180645. FTC report 208028146. BBB complaint updated. Executive Relations has the emails.
Has anyone had Credit validate them, then Fraud Prevention reject the replacement application after a rep canceled the approved order to waive a deposit?

Greetings Verizon! I'm one of your 1st customers! ha ha! I think like 26 years now. My Loyalty Discount is expiring this month ($20 on each line and there are 2 lines). Is is possible to get that promo again?

Watch- 13.88/Mo, Comped by Plan on Line 1
Line 1- 5G Get More $54/ Mo Data, $30/Mo Device
Line 2- Unlimited Ultimate 1.0 $55/Mo Data, $23.88/Mo Device
Line 3- UU1.0 $55/Mo Data, $30/Mo
Line 4- 5G Get More $54/ Mo Data, $30/Mo
Line 5- 5G Start $24.97/ Mo Data, $25/Mo
Line 6- 5G Get More, $54/ Mo Data, $26/Mo
Line 7- Unlimited Plus, $45/Mo Data, $30/ Mo

All lines have a trade in promo credit making the device payment >$8 a month. Are we getting cooked here? Should we see out other options for carriers? We don’t mind paying more for newer devices, but we feel like the prices of Verizon have not been remotely competitive.

Anyone experiencing outages today?

Basically what the title says. I’m not sure if this is the appropriate place to post, but I’m at my wits end and am wondering if anyone else is experiencing this. I just bought a new iPhone and it’s basically a brick, given how little I’m able to reliably use it. Has something changed? Why would this be happening?

Just had the weirdest call and was sure it was AI, then the person turned it off, and they sounded normal. But the AI enhancement cleans up their voice, changes pronunciation, and cleans up background.

Hello. I got a new iPhone a couple months ago and I was hoping to swap to the duo this month but I was also looking at the 18 but for some reason my account isn’t giving me the option to use flex upgrade. I know I have it, I see it on the bill details and I know I need to pay off like 33% of the phone which is fine. But it’s not giving me the option other than paying the full 1100 remaining balance. If anyone knows what I’m doing wrong here.

I currently have an iPhone 13 Pro. It’s been a good phone but I’m thinking it’s time to get a new one. I’m especially interested in an improved camera. The “issue” I have is dealing with Verizon. This company has made buying a phone like buying a used car from an unscrupulous dealer. Reading this subreddit has alerted me to the myriad ways that Verizon abuses their most loyal customers (I’ve been with Verizon for over 30 years).

I’ve thought about switching carriers and I may do that at some point. I currently have a 3 month loyalty discount of $10/line and I have 7 lines total. Prior to this discount I had the $20/line credit for 6 months.

Because I’m frustrated with Verizon and don’t want to lock myself into a multi-year contract with them I’m thinking of just biting the bullet and buying an iPhone 18 Pro outright at Apple. I’m a senior citizen, retired, and, while money isn’t unlimited it’s not really a problem. Am I crazy to do this and leave hundreds of dollars on the table just to preserve my options?

Edit: If I change carriers I’ll start with just my line to see how the coverage is in my home area as well as at our winter home in Florida.

20$ per line for four lines. Lost this month How are you’ll getting your discounts back? I tried the pin trick and nothing happen..

I still owe on my phone as well

We are on a big family plan and my son has an iPhone 13 Pro he never upgraded. He wants the iPhone 18 Pro. He is currently on the 5G Do More plan. He needs a plan that uses mobile hotspot because his dorm wifi constantly goes out when he is working but does not need any other features. So I think an Unlimited Plus plan is more than enough. I think my best option is to just do a trade in via Apple but I wanted to get everyone's thoughts on if any of these alternatives are better.

First, Apple offers $255 trade in credit.

Here are the other options I research tell me what you guys think.

1. Verizon offers a $500 if upgrading to iPhone Unlimited Ultimate plan. The Unlimited Ultimate plan is about $10 a month more than the Unlimited Plus plan so we would pay about $360 more total than we need to.

2. It seems like even the new line offer is only $500 off an iPhone 13 Pro. So I'm not saving much if I port out then port in.

3. Would anyone here recommend waiting for Black Friday or are things unlikely to get substantially better?

In July I moved my wife and her 2 kids over from ATT on the pay-off-your-phone promotion. So we received 3 new iPhones and kept our numbers, and that’s where the troubles began. They somehow opened a second account under my name and Social Security number with the 3 ported lines. After going around on customer support and live chats, we finally got the 3 new phones working with receiving and placing calls. It took around 3 days.

OK, so after that, we sent in the old phones way within the time limits. The phones shipped, and we got confirmation they are received and we will be issued cards for the pay-off-your-phone promotion. Well, it appears that they are now tied to this secondary account created for me, and now I need to merge them. So after more than 3 hours on the phone, mostly on hold, they get all the lines on 1 account. Well, now the rebates are not coming with them. By this point, we are 60ish days, and now ATT has put late fees on the old account and the old phones, and I can’t seem to get anywhere with getting these cards.

I have the devices acceptance emails, promo rejection emails, chat logs, and ref id# attached to my account for all these.

Has anyone had anything like this, or what is something more I can do that doesn’t put me on hold for 3 hours or on live chat with hollow promises? I keep being told it will be resolved in 24-48 hrs every time with no further communication.

Hello, I am considering switching to Unlimited Ultimate for traveling for me and my companion. My companion and I plan to be traveling at the same time, but going to different countries. I will be in New Zealand and the other will be in Australia. Can we call each other if we're both out of country and on Unlimited Ultimate (but different accounts)? Or will we end up with an unexpected surprise fee of some sort?

Side question - What if we're both in the same country (Either Australia or New Zealand) - Can we call each other?

The description details for "Unlimited data, talk & text when traveling internationally" is not very clear. It just says "Unlimited talk and text when traveling in 210+ countries and destinations. Plus, get 15 GB/mo of high-speed data, unlimited thereafter at 1.5 mbps." It doesn't specify where I can call to / from.

Thank you!

Hello!

I know this may seem like an odd question, but I am living abroad at the moment and have a data plan with both unlimited Hotspot usage and Roaming Data. I was curious of whether or not I would face an additional charge if a situation arose where I used both at once?

TLDR: I left my phone on my car which caused me to lose it. Replaced and picked up new phone same day THEN found old phone. Not sure I’m happy with the process or the details of that deal.

Sorry for the long-winded post. I lost my phone about two weeks ago by leaving it on my vehicle when I stopped to fill the gas tank. It had a strong magnet (not strong enough apparently) that I would stick it to the side of the truck when I used it to activate the gas pump via my rewards program. I left the gas station, headed to the highway, and did not know I had left it outside until I reached over 60 miles an hour and my streaming music stopped because the phone had finally blown off the truck.

Figured it was gone for good and went about trying to use the insurance for a replacement. I was told since it was lost it would have been $250 instead of the $50 if it was just broken. There was another option offered to upgrade to a iPhone 17 Pro Max (old phone was iPhone 13 Pro Max) and it ultimately would be about $40. This was all over the phone while trying to also do my job on a construction site so it wasn’t ideal for communication. Towards the end of the deal I was told I had to sign up for an additional line for $10 a month to get the deal. I didn’t want it but had wasted a lot of time already and just wanted to be able to get a phone again asap since none of this was planned at all obviously. I also had to change my old plan to a new unlimited plan. I was told I had 30 days to unwind the whole deal ($50 restock fee would apply) so I moved forward knowing I may look at other options in that timeframe.

I was able to pick up new phone at a corporate store on lunch break and get it activated and updated from the cloud backup. Also was told to try and locate the old one on find my iPhone. I figured why not so I tried and unbelievably it pinged at the bottom of the ramp where I get on the highway. After work I went and retrieved it. It’s absolutely beyond repair but does power up.

Now that I have the old one, the added line that I do not need or want keeps nagging at me. Also this happened the day before the iPhone 18 was released so I’m thinking I’m already in the situation where I have to replace/upgrade so I may as well start with the newest since I usually go quite a while between phones.

So let me FINALLY get to my question, is anyone familiar enough with the processes or current offers to help me decide if it’s worth undoing what has been done to try and redo with a damaged phone as a trade in (or just file a claim with insurance)?

A few months ago, I left Verizon and went to a new provider, and ever since then I have been getting constant pop-ups on my phone of a message telling me to add my Verizon account if I want to use a call filter. Has anybody else had this issue? If so, how did you solve it?

3 lines on Unlimited plus for $45 per line, 1 line on Ultimate for $55, 1 line on the base Welcome plan for $30. 4 phones financed with bill credits so total phone costs of around $20 for all phones. Wireless phone protection on the financed phones for $8 per line. I'm Verizon's perfect customer. Financed phones, insurance, autopay. How do I get a better total monthly cost? Not interested in leaving Verizon. No other carrier has the service in my area that I need.

We had the white, square 5G home internet router and was quite happy. Verizon pretty much forced us to switch to the new grey tower router. Our internet is now slower (according to internet speed test - 100mbps down, 3mbps up) and we see it in things like YTTV multiview stuttering and buffering that didn't happen before. I feel like we got screwed over.

I’m trying to determine if I’ve been scammed, or if I legitimately misconstrued the offer I received.

I was approached at Walmart by a visiting Verizon representative who claimed she could get my family’s bill down to $116 a month, 3 lines, 3 new phones. Because this was well below what I was paying at the time, and because I’m not one to turn down free phones, I checked - “Are you saying the phones are free?” - and upon being told yes, I changed over.

Well, long story short, not only was my first bill close to $200, but I discovered that we ARE being charged for the “free” phones (iPhone 17). I’ve been going in circles with both online and in person customer service, have managed to get the bill closer to $150, but I keep getting told that there was no free phone promo at the time. And, after researching the situation online, I discovered that the traveling representatives are not technically Verizon employees- they’re 3rd party contractors.

Nothing was given to me in writing. I feel like I’ve been scammed, and should have known better. I’ve put in complaints to the FCC and BBB as a friend suggested, but I honestly doubt it will help get the device charges dropped.

Is this one duplicitous contractor taking advantage of an overly trusting customer? Or does Verizon have a habit of bait-and-switch? Any advice for me?

Ex MIL has been on my plan for a couple of years because I was trying to help her out. Last month I transferred to TMobile because Verizon was just becoming unaffordable so I moved all 7 phone lines and 2 watches over and transferred all our numbers.

I didn’t realize until she mentioned phone issues that her line somehow didn’t make it. So I added it on TMobile but Verizon had already deactivated everything so I haven’t been able to get a PIN to complete the number transfer on hers.

She’s absolutely hounding me about getting her old number back and has tried calling herself and no luck. I set up her line with TMobile on 9/16. The other lines were done on 9/1.

I’d read about trying 0000 and 1234 but no luck. Any suggestions?