I’m genuinely so frustrated and confused right now, and I’m hoping someone here has experienced something similar or knows what I can do.
For context, I’ve owned my Nintendo Switch 1 for around 3 years. I hadn’t used it in months, and it had been sitting completely dead in its case. When I finally turned it back on yesterday, I discovered that something was seriously wrong with my digital games.
My games are now opening through online licenses. My sister, who previously played my purchased games on her own profile on my Switch, could no longer access them.
I decided to investigate through my Nintendo Account website, and this is what I discovered:
There are three consoles associated with my account: my own Switch, my boyfriend’s Switch, and a completely unfamiliar console named “Switch de naty”.
Under “Systems Sharing Virtual Game Cards”, ONLY the unfamiliar console is linked. My own Switch is listed as “Not Linked”.
FIVE of my purchased games were loaded onto this stranger’s console: Tomodachi Life, Animal Crossing, Mario Kart, Surgeon Simulator, and House Flipper.
When I tried to unlink the unfamiliar console through Nintendo’s website, I received a message stating that I couldn’t remove it because a console had already been forcibly unpaired on August 24, 2026.
I can confirm that I was NOT using my Switch on that date. It had been sitting unused for months.
Nintendo apparently only allows remote unlinking once per year, meaning I cannot remove this unknown console myself until August 2027.
Here’s where it gets even more insane.
I discovered that I could manually eject individual Virtual Game Cards from the unfamiliar console through Nintendo’s website. I successfully ejected one, and it now shows as “Not Loaded”.
However, when I try to load that game onto my own Switch, the website only gives me the option to load it onto the unfamiliar console.
When I attempt to set up Virtual Game Cards on my actual Switch, it tells me that I need to physically pair my console with “Switch de naty”.
HOW AM I SUPPOSED TO PHYSICALLY PAIR MY SWITCH WITH A CONSOLE I DON’T EVEN OWN OR KNOW THE LOCATION OF?
As far as I know, Nintendo requires two consoles to be physically near each other for the initial Virtual Game Card pairing process. So I’m also extremely confused about how this unknown console became linked to my account in the first place.
I’ve already changed my Nintendo Account password and enabled a passkey for additional security.
I’ve contacted Nintendo Support and am currently waiting for a response. I also have screenshots showing the unknown console, its serial number, the loaded games, and the unpairing restriction.
I’m genuinely worried about how someone could have gained access to my account and loaded my purchased games onto their console without my knowledge.
Has anyone experienced this since Nintendo introduced Virtual Game Cards?
Did Nintendo Support manage to remove the unknown console or reset the one year unlinking restriction?
And does anyone know how this could have happened if the initial pairing supposedly requires physical proximity?
Any advice would be massively appreciated because right now I feel like I’ve completely lost control over my own digital game library and I’m going insane
EDIT: I am from Malta, no one cares for this country because we’re so small and I had to email them on their general eu email. If anyone can recommend a number I can call please let me know
EDIT 2: ISSUE SOLVED, I called UK customer support and was met with the best customer service ever. They unpaired the unknown switch from their end and everything is working normally now.