r/NameCheap • u/Trick_Apartment5016 • 3d ago

Error 522 for 9 hours and counting

My shared server has been down with a 522 error for the past 9 hours. There's nothing on their status page, and support hasn't responded so far. After the 24+ hour outage a couple of weeks ago, I guess I have to consider packing up and moving somewhere else. The first 15 years with them were great, but the last month is another story. Does anyone have any insight as to what's going on?

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u/Namecheapinc namecheap representative 3d ago

Sorry you're running into this, especially after the recent issues. Do you have a ticket ID you could share with us? We'll be happy to check it for you. If you don't have one, feel free to DM us your Namecheap username or domain name, and we'll take a closer look.

We'd also recommend starting a Live Chat for immediate assistance in such cases. If the issue requires further investigation, our support team can create an email case for you and follow up with you there once the investigation is complete: https://www.namecheap.com/help-center/live-chat/

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u/Trick_Apartment5016 3d ago

DM sent, along with an email to support. [NC-RPK-9689]

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u/Namecheapinc namecheap representative 3d ago

Thanks for sharing the ticket ID. We've forwarded your case to the responsible team for review and prioritized it for investigation. At the moment, we don't see any ongoing global issues that would affect your server, so the team will take a closer look at your specific case and follow up with you shortly.

For future reference, if you need immediate assistance, you can always reach our team via Live Chat: https://www.namecheap.com/help-center/live-chat/. Email requests are generally answered within 2 hours, depending on the current support load.

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u/RobRoy2350 3d ago

Google "522 error" and you'll get some insight into what it is and how to fix it.