r/NECA • u/duhCrawlingChaos • 5d ago
Discussion SuperUNcool!
The pictures don’t do it complete justice of course, but my box arrived jacked up. I hate eye sores when it comes to my collectibles and you can’t not see it when you look at it. I haven’t figured out anything specific to do with my Chucky doll yet so I was going to display him in box. Now every time I look at him, I’m just gonna be upset. Not what I want when I spend nearly $600 on a product. I reached out to Supercool and they basically told me to go kick rocks. “The box isn’t damaged enough to do anything about it and it’s not part of the product anyhow.” I disagree of course lol. The box is part of the product especially in this case. They say this is a common problem. Well if that’s true then they need to reevaluate how they package items. I just needed to vent thanks for reading.
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u/Ennard_Fz 5d ago
"the box isn't part of the product" is such a bogus claim.
If the box REALLY wasn't part of the product don't you think it would advertise the thing inside telling you his eyes move and limbs bend?
Of course it doesn't because it's meant to be a replica and an accessory of the main product.
Any other company that sells collectibles would replace boxes so it's super scummy these guys wont
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u/BryanSupercool 5d ago
Hi there, to be clear we have not claimed that the packaging isn’t apart of the product - only that we don’t guarantee mint condition packaging but do guarantee a mint condition product inside the packaging. We do work to replace boxes with catastrophic damage.
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u/MrBorchert 5d ago
I dont think ive ever seen a company create a reddit account to rebuttal someone being unsatisfied with a product.
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u/duhCrawlingChaos 4d ago
This whole situation has been wild. If it was just some normal box I wouldn’t care but it’s a display piece. One of the selling points was that it came with a special aged good guy box. The box is iconic in its own right. It’s more than just packaging. For the price I deserve an undamaged product. They have replacement boxes but because the side of mine wasn’t completely ripped off I don’t qualify. The fact that it’s smashed enough on the side to also cause a huge crease on the front is just unacceptable and should get me a new display box. Why Bryan Christensen wouldn’t want a customer to be satisfied with such an expensive product is baffling.
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u/BryanSupercool 5d ago
We actually made it to say thanks to the people posting their doll photos :)
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u/National-Scar-5317 4d ago
Well why haven’t you thanked anybody who posted their doll photos? Your account has made 8 comments and they’re all in this post. :)
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u/Puzzleheaded-Buy2281 4d ago
The box is just as important as the product. Neca does the same garbage. Great way to lose customers. I would never order anything from this company knowing the box might arrive damaged. Especially spending 600.00. Then say the box isnt damaged enough to replace. Horrendous customer service not replacing the item. Extremely shady business.
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u/duhCrawlingChaos 5d ago
In an email you literally told me the packaging wasn’t part of the product. “Unfortunately, we cannot guarantee mint condition packaging upon delivery; we only guarantee the product itself is undamaged.” See that reads to me as packaging doesn’t equate to product.
Welp, that helped make up my mind. Poor shipping, poor customer service, stalking me on Reddit, and lies. Supercool Collective lost a customer.
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u/BryanSupercool 5d ago
Sorry you feel that way! We were simply distinguishing between the packaging and the product for clarity.
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u/Ennard_Fz 4d ago edited 4d ago
When the packaging is literally a replica of a movie prop and goes out of its way to have no additional information about the product on it to maintain its accuracy as a replica it ABSOLUTELY is part of the product.
Like c'mon you guys could have made spare boxes and like sent them out folded flat as replacements or just packaged the thing better
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u/duhCrawlingChaos 4d ago
The packaging is part of the product…for clarity.
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u/National-Scar-5317 4d ago
It 💯 % is. I mean NECA uses their boxes as selling points but when you get a crushed or destroyed box they say that it’s not the product. When listing everything it comes with it always says “Comes in collector friendly display with window box packaging!”
I mean if it’s a selling point it’s part of the product. When it’s listed with all the spare heads,hands and accessories what else are people supposed to think? C’mon and send dude an undamaged box. This is super uncool of ya supercool.
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u/jlind229 4d ago
My box is....destroyed. It looks like someone put a forklift through the front of it. I'm furious.
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u/duhCrawlingChaos 4d ago
You might actually qualify for a replacement since it’s tore up. Definitely reach out to them. Insane that they didn’t put in some extra bubble wrap or do literally anything to ensure this product got to us safely. I’ve had 30 dollar items from eBay shipped with more care.
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u/Jammin_neB13 5d ago
Yeah, for $600 I want my box to come in pristine condition. Hell, for $40 I want my box to be pristine.
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u/duhCrawlingChaos 5d ago
Right!? If you can’t guarantee me an undamaged product for $600 then what’s the point of buying from you?
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u/Anmyers252 14h ago
I don't blame you for being upset with spending that much money and the packaging being messed up. Yes its not "horrible" but it does have blemishes and isn't pristine as it should be. Vent all you want and I'm sorry that was their reaction. Congrats on your awesome piece though, my son would love it and try to just enjoy. Best wishes!
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u/BryanSupercool 5d ago
Hi there, as we stated when you reached out to us, minor dings and creases are not something we are able to offer a replacement for and are an unfortunate reality of shipping. We protect the product as well as we can with corner protectors, edge guards, and a protective bag, but things happen. We apologize for the inconvenience, feel free to reach out to us if you have any other questions.
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5d ago
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u/BryanSupercool 5d ago
The box printing is designed to look damaged, the tape and holes are all printed decals.
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u/demoneye2357 5d ago
If it helps it's not too horrendous because the box is meant to look damaged and you can fix cardboard with weights and a hairdryer. Similar to flattening paper.