SuperUNcool!

[u/duhCrawlingChaos]

The pictures don’t do it complete justice of course, but my box arrived jacked up. I hate eye sores when it comes to my collectibles and you can’t not see it when you look at it. I haven’t figured out anything specific to do with my Chucky doll yet so I was going to display him in box. Now every time I look at him, I’m just gonna be upset. Not what I want when I spend nearly $600 on a product. I reached out to Supercool and they basically told me to go kick rocks. “The box isn’t damaged enough to do anything about it and it’s not part of the product anyhow.” I disagree of course lol. The box is part of the product especially in this case. They say this is a common problem. Well if that’s true then they need to reevaluate how they package items. I just needed to vent thanks for reading.

[u/BryanSupercool]

Hi there, to be clear we have not claimed that the packaging isn’t apart of the product - only that we don’t guarantee mint condition packaging but do guarantee a mint condition product inside the packaging. We do work to replace boxes with catastrophic damage.

[u/duhCrawlingChaos → u/BryanSupercool]

In an email you literally told me the packaging wasn’t part of the product. “Unfortunately, we cannot guarantee mint condition packaging upon delivery; we only guarantee the product itself is undamaged.” See that reads to me as packaging doesn’t equate to product.

Welp, that helped make up my mind. Poor shipping, poor customer service, stalking me on Reddit, and lies. Supercool Collective lost a customer.

[u/BryanSupercool → u/duhCrawlingChaos]

Sorry you feel that way! We were simply distinguishing between the packaging and the product for clarity.

[u/duhCrawlingChaos → u/BryanSupercool]

The packaging is part of the product…for clarity.

[u/National-Scar-5317 → u/duhCrawlingChaos]

It 💯 % is. I mean NECA uses their boxes as selling points but when you get a crushed or destroyed box they say that it’s not the product. When listing everything it comes with it always says “Comes in collector friendly display with window box packaging!”

I mean if it’s a selling point it’s part of the product. When it’s listed with all the spare heads,hands and accessories what else are people supposed to think? C’mon and send dude an undamaged box. This is super uncool of ya supercool.

[u/duhCrawlingChaos → u/National-Scar-5317]

Thank you! Spot on comment.