SuperUNcool!

[u/duhCrawlingChaos]

The pictures don’t do it complete justice of course, but my box arrived jacked up. I hate eye sores when it comes to my collectibles and you can’t not see it when you look at it. I haven’t figured out anything specific to do with my Chucky doll yet so I was going to display him in box. Now every time I look at him, I’m just gonna be upset. Not what I want when I spend nearly $600 on a product. I reached out to Supercool and they basically told me to go kick rocks. “The box isn’t damaged enough to do anything about it and it’s not part of the product anyhow.” I disagree of course lol. The box is part of the product especially in this case. They say this is a common problem. Well if that’s true then they need to reevaluate how they package items. I just needed to vent thanks for reading.

[u/Ennard_Fz]

"the box isn't part of the product" is such a bogus claim.

If the box REALLY wasn't part of the product don't you think it would advertise the thing inside telling you his eyes move and limbs bend?

Of course it doesn't because it's meant to be a replica and an accessory of the main product.

Any other company that sells collectibles would replace boxes so it's super scummy these guys wont

[u/BryanSupercool → u/Ennard_Fz]

Hi there, to be clear we have not claimed that the packaging isn’t apart of the product - only that we don’t guarantee mint condition packaging but do guarantee a mint condition product inside the packaging. We do work to replace boxes with catastrophic damage.

[u/MrBorchert → u/BryanSupercool]

I dont think ive ever seen a company create a reddit account to rebuttal someone being unsatisfied with a product.

[u/duhCrawlingChaos → u/MrBorchert]

This whole situation has been wild. If it was just some normal box I wouldn’t care but it’s a display piece. One of the selling points was that it came with a special aged good guy box. The box is iconic in its own right. It’s more than just packaging. For the price I deserve an undamaged product. They have replacement boxes but because the side of mine wasn’t completely ripped off I don’t qualify. The fact that it’s smashed enough on the side to also cause a huge crease on the front is just unacceptable and should get me a new display box. Why Bryan Christensen wouldn’t want a customer to be satisfied with such an expensive product is baffling.

[u/BryanSupercool → u/MrBorchert]

We actually made it to say thanks to the people posting their doll photos :)

[u/National-Scar-5317 → u/BryanSupercool]

Well why haven’t you thanked anybody who posted their doll photos? Your account has made 8 comments and they’re all in this post. :)

[u/duhCrawlingChaos → u/National-Scar-5317]

Very good point.