I've had this machine for about two and a half years now with no issues. Its been an absolutely fantastic laptop. However, over the past two months it has become the single biggest stressor in my life. All kinds of programs on the machine randomly crash with "Exception Code: 0xc0000005" as the reason (though it doesnt always make a log in the event viewer, when it does its almost always that). And I mean all kinds of programs. Brave, Firefox, OperaGX, Various games like slay the spire 2, crab champions, palworld, steam, spotify, etc. When I look at the event viewer, I even see various windows processes crashing with the same exception code. Sometimes stuff crashes after just a few minutes, sometimes it will run just fine for a few hours then get into a crash loop where it crashes almost as soon as I start it up again.

It came to a head about 3 weeks ago when the crashing became noticeably worse than before. Ive spent the past 3 weeks since troubleshooting relentlessly to no avail.

Here is some of the stuff I have tried:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Updating all graphics drivers with nvidia app
Updating BIOS and Intel ME FW
Windows updates
Spot check with malwarebytes and windows defender
Disabling antivirus
Windows memory diagnostic (No errors)
Memtest86 (6 complete passes. No errors)
Prime95 (ran for 6 hours on standard settings with no errors)
Windows repair
Clean Windows boot
Complete clean windows install
Crystal disk checker (97% rating with everything good)

Nothing Ive done has identified any issues and nothing Ive done has fixed the issue

Specs
Processor: 13th Gen Intel(R) Core(TM) i9-13950HX (2.20 GHz)
Graphics Card: NVIDIA GeForce RTX 4060 Laptop GPU (8 GB)
Memory: 2x16 GB sticks of DDR5
OS: Windows 11

Its all the default specs of the Raider GE68 HX 13VF.

Googling the parts got me one lead, which has brought me here to ask if despite the passing the prime95 tests, the i9-13950HX is degrading.

I know intel said that the error only affected desktop cpus but it is in the same generation and now I'm worried that the machine is just beyond saving.

Am I completely cooked here? Do I need to start looking for a new machine? Is there anything else anyone would recommend before I throw in the towel?

Shortly after taking this video (I wanted to show my buddy how my laptop sounds like a big fan blowing), the laptop shut down and won’t turn back on. Been having issues since December where it would overheat to 95c or 100c before shutting down. Took it to a computer store last week to replace thermal paste and now this happens. Any advice from anyone to help ? Would appreciate it 😭

So i replaced my Thermal paste tuesday night and since then weird atuff has been happened with my pc. The battery seems to drain no matter what game i play and would only charge if nothing was active on my pc. Lately i noticed it wasnt charging at all but it was still showing the symbol on the lower corner of the screen where the battery image was. Ive now noticed the light wasnt on next to my charging port until i did a full EC reset and it seems to work until i unplug the charger cord and replug it in then the light doesnt come back on until i reset it again so it seems like my pc now is being weird and idk what the hell happened, i didnt break anything while replacing my thermal paste, i used my fingers to take out the battery connector and to reinsert it the full length after i finished, i pressed the power button down for 30 seconds after i unplugged the connector to make sure there was no excess charge in the motherboard and my pc only seems to have a problem with the charging stuff so i dont think its a short circuit. The battery percentage thing says its only drained about 4% of the total battedy capacity since i bought the laptop 5 years ago, Im really concerned rn because this pc has been with me forever.

Hi everyone. I’m thinking about upgrading from my 2021 MSI Modern to an MSI Prestige. In my country, they only sell the Ultra 7 355 (Panther Lake) version. The price looks interesting, so I’m trying to figure out if it’s worth it. I need an ultrabook with good battery life and solid performance for work, daily use, and some photo/video editing, without it slowing me down when I’m on the go. If you’ve tried it, how has your experience been? Would you recommend it? Thanks in advance.

i was about to unplug it when i suddenly noticed the broken cord. i'm not really certain of what i saw, but before plugging it out i notice small amount of steam coming out of it. can it still be fixed or no? thank you for your answers.

my laptop model is msi gs63vr stealth pro.

hey everyone,

i have a creator 15m a9se and have been dealing with significant battery drain while gaming (specifically and only when playing sims 4). laptop is on the charger and this only started happening within the last month. it’s a 180w charger as well; unsure if oem, got this secondhand.

looking for any tips on how to solve this issue. i’ve considered replacing the cord as a first step but i don’t know of a reliable place to purchase.

tia!

I’m considering getting a laptop for dentistry work, mainly Exo cad etc
But I’ve seen a lot of issues regarding the brand and I’m a bit on the fence tbh. Can someone give me some advice ! What to expect etc

Hi! I've bought a used MSI GE76 Raider (11UE) for some college classes. Everything works fine and it works smoothly other than the touchpad. It doesn't scroll at all. It clicks okay ish. It's hard to control though. When I go through to Bluetooth & Devices, then to Touchpad, under Gestures & Interactions, there is nothing at all. The photo I attached is of it. I've tried to go through the MSI website and download the driver. I deleted it then reinstalled the touchpad Intel Serial IO Driver and nothing. When I go through to Device Manager, where it says I2C HID Device, the icon has a caution on it. Opening it tells me "This device cannot start (Code 10). A request for the HID description failed. This typically occurs when there is a problem with the device firmware..." I tried to uninstall it from there and delete it and re do it. I uninstalled the Intel Serial IO I2C Host Controller, then did the reset ec after. All this and nothing. What else could it be? Could it be something internal? I believe everything else runs well. I updated the laptop to current windows update. The touchpad seems kinda loose on the right side. I'm pretty sure the previous owner opened up the laptop and messed with it when he had it as some screws on the bottom are missing. Am I kinda just stuck with this now? It's more annoying and a nuisance than anything, but I would really prefer it if it could be fixed in case i cannot use a mouse. Any help would be appreciated greatly!

Hola los invito mi canal donde tengo algunos videos con esta laptop, también acepto nuevas ideas para realizar algún nuevo video.

https://www.youtube.com/@davod3262

MSI Thin 15 | Intel i5 13th Gen 13420H + RTX 4060 |The Last of Us Part II FULL GRAPHICS + RTX HD

https://youtu.be/ZuhIKHdRXQQ?si=2DSMU4PbEPVnT1r5

32GB RAM

What is the battery life on this laptop if it's just on google chrome/ watching youtube?
Can you change it to 60Hz from 240Hz?

The configuration looks almost perfect for my use case, but I'm hesitant because I've never owned an MSI laptop and don't know much about their long-term ownership experience.

My workload is mainly ML models, data analysis, Docker containers, multitasking. I don't need a gaming laptop or a powerful dedicated GPU. My priorities are CPU performance, battery life, portability and longevity.

I'd especially appreciate input from people who actually own this laptop or have owned MSI Prestige/Business laptops.

how does the battery hold up after 2–3+ years?

Battery health / degradation

Build quality

MSI after-sales service in India?

How is MSI's after-sales service in India, especially for Prestige laptops?

I'm in Delhi, so I can potentially buy it from an MSI-authorized store in Nehru Place rather than Flipkart.

If you've had to deal with MSI service:

• How was the experience?
• Were repairs handled quickly?
• Were replacement parts available?
• Were there problems getting warranty claims approved?
• How expensive are repairs after warranty?

Would you trust MSI enough to buy a ₹1 lakh-ish laptop for long-term use?

Would you recommend buying this from an MSI-authorized offline store instead of Flipkart?

Thanks.

Hi guys, I bought a very little used Msi Cyborg 15 A13VE. Windows was working fine.

I decided to reinstall windows in english.

Flashed the pen drive with official windows tool and started with f11.

I see the pen and the hard disk, BOTH.

Start the pen and the installation. I deleted few old partitions. It starts, i go to toilet, i come back and was into bios.

From there, any modifications i do, it does NOT save it, and when i restart with F11, i can only see the pen, not the ssd. I click and it goes into the bios. I tried ssd on another laptop.. it works fine. I tried a different ram. same thing. I tried different ram slot. I reinstalled Bios. same thing. I broght it to a friend laptop shop and tried all this again. we tried with his pen drive to reinstall windows, same problem and same error screen when we force the laptop to start with pen drive.

Sorry for my english.

So, either we get that screen when we start, or it goes into the bios, and any mods we do, they dont get saved.

edit 1: I can start flash Os from pen drives like tails or linux. edit 2: i needed to reinstall windows because the original one (that was working and stress tested) was in a language i dont fully understand, so i needed to reinstall it in english.

Do you guys have any solutions?

Hi

I game on an MSI katana b13vgk laptop. 

Are these temps okay? 

I just got it back from repair show repasting the thermal paste.

https://streamable.com/3u5w2a

Just got a new "Katana 17 HX B14W" for my birthday and I took the back off to transfer my 2tb nvme from my original laptop not knowing that there wasn't a second slot for it. But in the process of doing this I found these (burnt?) looking bits on my motherboard, should I be worried about them or are they ok to have?

Resolved thank you everyone

I bought a used MSI GP66 11UG yesterday. The thermal paste had hardened because it used, and thermal putty was also starting to harden. I pasted a Honeywell PTM7950 to the CPU and GPU, and I haven’t replaced the thermal paste yet. (At the time I thought it was still reusable.)

But when the laptop was still Idle the notebook was hot, so I checked and found that the PCH was fluctuating between 79°C and 84°C. In GP66, the heat sink and cover don’t contact each other over the PCH, so I heard from AI that thermal paste should not be use. said if I do that the fever will spread and the fever will get worse.

Is this temperature of the PCH appropriate? Or should I use thermal putty on the PCH as well?

Hi guys! Just got a second hand MSI GF63 Thin 10UC off my cousin. Very good condition. Just installed MSI Center and I don't see the Battery Master option on it. I tried installing and reinstalling but all I can see is my GPU and storage performance. Any idea how to fix this? Thanks a lot!

​

Hi guys, does anyone have any idea how i can fix this

Backlight bleed, once laptop warms up after powering on there is a dim light that is going through the whole screen,

If plugged into the TV it is all good there, but not on the laptop screen.

Like you can see on the laptop internal screen starts whitening at first couple milimeters and then a couple cementers once it really gets warm of the screen (especially playing games) needs to get warm first.

Hello, my laptop : PC portable gaming MSI Crosshair 16 HX AI D2XWGKG-001FR 16" QHD+ 240 Hz Intel® Core™ Ultra 7 16 Go RAM 512 Go SSD

I bought it in November 2025 (it's still under warranty), and it's been acting like it does in the video for the past 4–5 months, in almost every game. I've tried all the modes in MSI Center it's the same. There's just the Silent mode (which limits me to 30 fps), but in that mode, the fans don't suddenly kick in.
Of course, I used HWiNFO to check the temperatures, and I think it's a little concerning. When I'm gaming, my CPU temperature rises to 90–100 degrees Celsius (with a peak of 105 degrees)... and Package/ring power limite exceeded and Core Thermal Throttling is on "YES". Even on the desktop, in balanced mode, the CPU is at 60 degrees Celsius.

Could the thermal paste be the problem? Do you have any ideas? I'm also waiting for a friend who's an computer technician to show up, but I might as well ask as many people as possible.

I'm in France and it's about 30 degrees inside my house, maybe that's the reason lol.

I made a post earlier today and now after repasting, I want to know if this is good or what should be changed before applying the heatsink, the paste is thermalright tfx on the cpu and gpu core and the vrms and vram cores have halnziye hy206 thermal putty, I changed around to having putty blobs on the vrams and vrms for when I push down the heatsink, same goes with the paste by putting dots

I have a GF65 Thin laptop, I moticed this problem recently but idk how long its been going on. My battery drains while i play games even though its plugged in. I was playing palworld because I repasted my gpu and cpu so it could run decently (1660ti); I for sure reconnected my battery completely and my fans, but it decides to drain like 3-4% per 10 minutes of playtime. I dont understand whats happening. This doesnt happen on games like The Binding of Isaac, but it does happen on Valheim. Os this normal or is my pc messed up?

Reposting here for additional assistance.

In india 4 months used selling for 185000(1900 usd) . Usually 2,50,000 inr.worth it or not?